PROFESSIONAL EXPERIENCE:

Project Manager

Confidential

Responsibilities:

• Managing IT Projects, resources, budget, change, planning, marketing campaign and events
• Managing risks, mitigation, gathering requirements, implementation, strategy, communications
• Scum scaling, business agility, Value List Items, Planning, Collaboration, Review, Improvement
• Scrum Coach, cycle, velocity, Integration, sprint, release planning, scrum of scrums, architecture

Business Program Consultant

Confidential

Responsibilities:

• Quote to Cash transformation ERP implementation discovery phase for Data center billing, sales, order management, Salesforce Lead, CRM, GP, Oceans, ACME, connectivity, Cloud, managed services, mission critical Cloud, colocation, software development, On Demand, OSS/BSS, PCI compliance, ServiceNow, network security, testing, agile delivery, PDLC, SDLC and vendors
• Merger/Acquisition, QA testing, integration with CloudSense, P2P, VDI, documented Business processes, gap analysis, workflows, identified gaps, risks, issues, validating processes, readiness
• Organizational change management strategy, planning, OCM communication plan, training plan

DC Migration Program Consultant

Confidential, Pittsburgh

Responsibilities:

• Data center migration, modernization, managed PMs, Legacy Core banking applications to Cloud
• Organizational change, managed stakeholders, solution architecture, readiness, Infrastructure, risk impact and security, migration schedule/wave, analysis, assessment, consolidation, dependencies
• Regulatory compliance, vulnerability, Failover to DRP, Clarity, Wealth, Capital market applications

Senior Project Manager /Migration Consultant

Confidential

Responsibilities:

• Responsible for managing Projects, team, budget, readiness, testing, risks, gaps, quality, change
• Implemented governance, PMO, ITSM, SDLC, managed communications, engaged stakeholders
• Performed training, analysis, documentation, upgraded and deployment of Microsoft Exchange

Program Training Manager

Confidential, Columbus

Responsibilities:

• Facilitated Technical Training for Confidential TAP Analyst Program, Train the Trainer conduct, COTs
• ScrumMaster, Agile Coach, retrospective, stories prioritization, sprint, UAT testing, Oracle, Java
• Releases, risk/service management, SLA, Use cases, SDLC, ITIL, PDLC, ITSM processes, Jira
• Compliance, AML, risks, TCOE, Security, governance, Agile, Waterfall, Scrum, XP, methodologies

Technical Training Consultant /Project Manager

Confidential, Ohio

Responsibilities:

• Responsible for managing and facilitating classroom and remote Technology Technical Training
• Managed Project deliverables, scope, stakeholders, quality, communications, risks and change
• IT best practices, Lync, SDLC, ITIL, Agile, Waterfall methodologies, UAT, PAT testing/training plan
• Project Management, systems development, security, application, infrastructure, change training

Scrum Master

Confidential

Responsibilities:

• Organizational Change Management Program, training, utilizing Prosci/ADKAR methodologies processes/ tools to plan, manage and implement enterprise change management using PROSCI / ADKAR methodologies/ tools, developing and documenting Communication plan, business case
• Change management plan, strategy, training plan, impact, sponsorship roadmaps, change agent
• Identifying current state and future state, KPI, corrective actions, governance, performing readiness
• Gap analysis, implementation walkthroughs, people management, agile, managing and reinforcing change, auditing, implementing best practices, facilitating change meetings with executives, senior management, configuration management, change advisory/advocate, PIR, ITSM, lessons learned
• Stakeholders/analysis, assessment, risk management, service /organization change development, competency, maturity, resistance, ADKAR - Awareness, Desire, Knowledge, Ability, Reinforcement
• Scrum Master, Agile coaching, scrum principles and values, prioritization, budget, velocity, scrum framework, sprint, Scrum roles- Product Owner, Scrum team, Scrum Master, daily scrum, releases,
• Refinement, product backlog, sprint planning, definition of done, velocity, review, quality, metrics iteration, development, sprint retrospective, product increment, time boxes, backlog, user stories

Senior Data Network Project Manager/Service Owner

Confidential

Responsibilities:

• Enterprise Data Networks and security transformation, MPLS, DNS, RF, VPN, 802.n/g, WLAN, WIPS/ WIDS, WPA2 PSK, Aruba APs, Air Monitors, Controllers, LAN, VLAN, PKI, AD, IDS/IPS, Cisco ISE, Switches, Firewall, PoE, WLAN, architecture, WiFi, Access Points, Splunk, compliance
• Managed service Wi-Fi, Aruba ClearPass deployment for enhanced secured access control, policies, authentication for unmanaged devices, guest mobility, wireless devices, vulnerability
• DataValet captive portal cloud hosting, Web security, site readiness, Wi-Fi for campus, branch
• Organizational Change, service transition, costing, SLA, service design, SLO for Enterprise WiFi
• Data Center equipment upgrade, RFP, SSO, PPM, HA, Wi-Fi contract, Ethernet, SIEM, DSF, SLA, SLO, represented Service &platform management in advisory on business strategies, governance
• Infrastructure deployment, roadmap, ITIL/ ITSM processes, availability, SSIDs, support model, ServiceNow catalog, service delivery/strategy, design, SAN, architecture, validation, controls, gaps
• Managed Stakeholders, benefit realization, Wi-Fi training plan, contracts, digital signage, vendors, business relationship, deployment, risks, change, network security threat, testing, documentation
• Network architecture, TCO, Authentication, developed WiFi governance, BYOD, Service definition
• Anti-Money Laundering, FINTRAC, financial crime, AML/KYC regulatory and security compliance
• Backfill / acted as Data Network Director, managed outsourced vendor, artifacts, Project delivery
• Enterprise WiFi as a Service Product owner responsible for Campus, Branch, Guest, GTAA Airport
• Responsible for communication plan, vendors, implementation, continuous service improvement

Data Center Migration Project Manager Consultant

Confidential, Connecticut

Responsibilities:

• Global institutional Hedge funds database/application data Center migration to Orion HA/DR cloud
• Scrum Master, managed data warehouse, SMEs, PMs, Scrum, standup, QA testing, retrospective
• Infrastructure provisioning, risks, virtualization, checklists, SQL Server, scope, milestones, 1MM budget, change, master plan, velocity, documentation, Run book, training, DRP, SAN and UAT
• Data governance, software development, PAT, testing, RACI, agile, velocity, coaching, timeline, reporting, managed schedule, readiness, stakeholders assessment, communication plan, sprint planning, strategy, iterative, PDLC, SDLC, DMAIC, Implementation walkthroughs, reviews/ PIR

Data Center Managed Security Training Consultant

Confidential

Responsibilities:

• Technical Training for Global Risk Operations Center-GROC, Security Operations Center - SOC Contact Center remotely/Malaysia, NOC, PMO, VDI, Security Data Center Firewall management
• Responsible for Cisco UC, WebEx/classroom training, PCI, SRM, ITIL / ITSM Processes, technical workflows, documentation, Remedy, Checkpoint, testing, transition, site infrastructure deployment
• Network, digital, cloud, security, Firewall, workflows, Incident, Problem, threat, Event, SLA, Agile development, Agile coach, information Security, SIEM, Remediation, Governance, roadmap, KPI
• People/ Change management, scope, risks, logs, compliance, vulnerability communication/training plan, Remedy, logging, monitoring, Cisco network, availability, documented ITIL/ITSM processes
• Training /E-learning for GROC DC Engineers, contact center senior management, L1-L3 resources
• Full life cycle delivery, CMDB, developed training /reference materials, software releases, ITSM, ITIL,TAM documentation for iMac, MacBook, Run Book, VMware, Fortinet, network monitoring
• Ethernet, Palo Alto, MSP, OP5, IPS/IDS, Jira, ticketing, POD, Splunk, Checkpoint, Cisco, Fortinet
• Developed / documented processes, training materials, FLCM, MSS Lite, PLM, SharePoint, training materials, PLCM, identified gaps, facilitated training, meetings and engaged senior management

Project Management Consultant

Confidential

Responsibilities:

• Cisco Network training leading to CCNA, switches, packet tracer, hub, router configuration, backup, hub, TCP/IP, subnet mask, Ethernet, connectivity, OSI model, Routing, RIP, IGRP, OSPF, ACL
• Frame-Relay, EIGRP, NAT, LAN switching, Wireless LAN, IPV6, user/ privilege password, routing, network/ password security, encryption, E911, PCI, configuration, quality, gateway, cisco switches
• VLAN, Hub, Cabling, Trucking, VTP, TFTP, ROM, NVRAM, communication protocols Cisco VOIP
• ITIL 2011 Foundation Program Training leading towards IT Industry best practices, CMDB, service life cycle, business processes, service management, service level management, service strategy
• Portfolio and problem management, Service design, service delivery package, service transition, operations, readiness, RACI chart, service management, Continuous improvement, business case
• Service portfolio, vendors relationship, SIEM, Data governance, BIA, SLA, BAU, SLA, SLO, ITSM, ITIL, Life cycle, risks, service catalogue, change, incident, releases, impact, capacity, configuration

Senior Project /Program Manager

Confidential

Responsibilities:

• Provincial organizational change transformation Program, Nunavut Financial Information SSTFS
• ITSM Heat Deployment to Health and Social Services, Contact Center Mitel UC, Call Accounting
• Prairie Fyre Call Centre Solution, Cisco Call Manager UC, Standardized Secondary and Tertiary Financial Systems, Integrate Systems and Processes into Workflow, CRM, COTs, ERP, SAP, / POS transactions, VDI, Public Key Infrastructure (PKI) for e-signature, engaged senior executives
• Implemented Voice/Data UC, within PMO, Application/infrastructure, Windows, SQL Server, gating virtualization, network/information security, KPI, Exchange, UAT, ITIL, PLC, SDLC, PMI, DMAIC
• Managed Enterprise change, resistance, people change, vendors, impact, DoF implementation
• Data Center upgrade, Evaluation of Telecom, Asset, implemented Cryptlib PKI, SSO, Lync, UC
• Digital signature/security integrity, Single sign-on, access control, content management, systems
• Federal Regulatory Compliance update, auditing, PMO governance, vulnerability, Microsoft UC
• Facilitated Cisco WebEx training, managed vendor, Telephony, virtual desktops, incident, issues
• Authentication, infrastructure, AD, SOW, VLAN requirement, Project and problem management
• Managed analysis, transition to operations, OCM, planning, Windows 7, strategy, service design
• Application development, releases, testing, upgrades, deployment, Budget, Procurement, Travel, Contribution Agreements, Delegation Authority, Freebalance, HR, workflows, pilot implementation
• Gathered requirements, managed documentation, integration, call center Pairie Fyre-MITEL, PCI, Cisco Network, Call Manager, implemented MITEL Call Accounting automated dialer software
• Unified communications, hardware, VOIP phone SS3300, E911, vendor system pilot, call flow, roadmap, Remedy, developed ITSM processes, gaps, Citrix, ACD, IP, VOIP, IVR, CTI, SRM, ITSM
• Permits and Licenses, Freedom of information, PIPEDA, Communication plan, milestones, support implementation, software development, configuration, QA testing, stakeholders management, continuous improvement, systems authentication, SLA, status reporting, Organizational Change
• Managed readiness, CAB, documented ITSM processes, risks, RFC, stakeholders expectations, network architecture, security, gap analysis, change, risks, impact, governance, advisory, coaching
• Designed training materials, managed 2MM budget, resources, training, lessons learned, checklists

Senior Project /Program Change Manager

Confidential

Responsibilities:

• Managed government PMO clinical Program MDI Data Center migration to SHR in-house
• Change readiness, processes, upgraded Oracle ERP, Financial to V12, Oracle database to 11g, Dynamed to V7, Enovation, Cloverleaf-HL7, Remedy, Photo-id, AMIS, GHX, Markview, WebLogic
• Pharmacy, Clinical Applications and Database migration, ERP SAP, Infection Control, Billing, AD, Switchboard, Radiology, Finance, COTs, HR, E- Health, Laboratory, Mental Health, Storage, VoIP, Materials management, Billing, Registration applications, ITSM Remedy, enterprise security
• Data Center servers/ application/infrastructure migration cutover, decommissioning, ITIL, PMLC
• Organizational Change, scope, upgrade, windows 7, AD, SharePoint, Exchange, DC build, move
• Technical training, service level management, vendors, incident, issues, procurement and DRP, Compliance, communication plan, risks, issues, 1.5MM budget, integration, DC project delivery
• Desktop, Windows, Office deployment, SAN, NAS, testing, virtualization, stakeholders analysis
• Stakeholders management, change implementations, governance, telecom, configuration, WAN, LAN, VLAN, Routers, switches, firewall, releases, quality testing, service transition, upgrade, PIR
• Engaged senior executives/ Provincial stakeholders, managed backup / restore, lessons learned
• Managed communications, infrastructure build, Cisco network, switches, routers, Data/Voice, ports

Infrastructure Project Manager

Confidential

Responsibilities:

• Managed implementation of Program strategy within ITS PMO including ITS Pipeline Migration
• Power Relief Grid Migration, capacity planning, Servers/SAN/Application Migration, WLM for AIX
• Data Center application / infrastructure /database migration, costing, migrated 434 servers, 615 Capital market applications, Wealth, Market Risks, Credit Risks, Calypso, Grid, Windows blade
• Migration to two data centers, from CPO to EYT06 in Brampton/ CPT Toronto, Citrix, data points,
• Data center consolidation, coordinated distributed Storage, HP, USPV migration cutover, benefit realization, future state expansion solution upgrade to meet business demand, backup / restore
• Managed RFP processes, Clarity, change, risk impact, infrastructure build, UAT, BAT, workforce management, data center build, P2P/ V2V, Cisco, Telecoms, security, testing and implementation
• Migration of Windows, Linux servers, to reduce usage, PAT, Agile, ITIL, PMLC, SDLC, EPM, PPM
• Compliance standards and implementation schedule, managed deployment, relocation, e-Trust, LAN, WAN, DRP/PROD/ DEV servers move to new data centers, Migration of servers/ applications
• Managed data center / SAN migration, relocation, security, data warehouse upgrade, RRM, SAN, USP, VMware, LUN creation/removal, procurement, quality, readiness, transition, 2.6MM budget direct, Program resources, communication, engaged internal/ external stakeholders, executives
• IT Service management, deliverables, milestones, engaged functional Managers, Architects, QA
• Managed risks, change, resources, timeline, Project Plan, schedule, refresh, status, VPN, gaps

IT Project Manager Consultant

Confidential

Responsibilities:

• Responsible for managing Contact Centre Intake and Release mailbox /Projects within DT PMO
• Managed Program including Teleagent error messages enhancements, Project-Assure-Tax, TB
• Campaign Line, Omni Final Phase-ECIF Release 9.0, Postal Server Upgrade 8.5 to 9.0, Trial Offer
• E-Presentment Phase 1-Release 2,3, GDPCBT, Next Generation Authentication/Single Sign -On Phase 1,Horizon 6.8 secured Print Infrastructure Stabilization, GOW Redesign, Securezip Projects
• IE8 Deployment Projects for various Lines of Businesses including Online, Telephone, Distribution
• Intake/ releases, RBSS, RBT, IBS, QA/QC testing, Capital markets, MIS, Desktop, IVR, CTI, ECIF
• Identified, logged all intakes, Desktop, Telephony, MIS, RFC, configuration management, Intakes requests for deployment, change, release planning, implementation, performed quality analysis, continuity planning, costing, ServiceNow, estimated OOM, SWAG, Seed funding, approval/signoff
• Facilitated Release meetings with business to prioritized/packaged investment requests/ processes
• Liaised with technical SMEs, Telephony, IVR, to gather requirements and performed QA testing
• Provided approved estimates and assumptions to requestor, managed CMDB and Stakeholders
• Anti-money Laundering regulatory compliance, AML, KYC, auditing, vendors, network compliance, reporting suspicious transactions, FINTRAC, FATF, integration, performing Due Diligence, security
• Content management, change approvals, offshore development team, SharePoint administration, change impact, releases, packages, security compliance, continuous improvement, ITSM, agile
• Sprint planning, retrospective, integration, budget, problem management, ITSM, CMMI, SDLC
• Managed Telecoms, application / infrastructure requests, risks assessment, prepared monthly metrics, represented Intakes at Directors review/approval meetings, transferred Projects to delivery

Senior Project Manager / Organizational Change Manager

Confidential

Responsibilities:

• Managed Enterprise Program, Global Exchange BPOS migration Program rollout for all Canadian users, Lotus Notes to Exchange, communications, MS office suite, SharePoint, OWA, blackberry
• Supply chain organizational readiness, Office, disaster recovery, mobile/desktop/ wireless, Cisco WebEx connect, OCS, UCC, SharePoint, VMware, deployment, network security, compliance,
• Business relationship management, service transition, service operations, design and incident,
• Roadmap, OCM, architecture, logistics, Lotus Notes to Exchange, AD, Windows 7, Voice/Data
• Data center / Infrastructure upgrades, procurement, UC, Cisco VOIP, VDI, blackberry desktop/ wireless devices, firewall, pilot testing, releases, SQL Server, Citrix, virtualization and VMware
• Organization development, migrated blackberry application to new BES server, AD to NA Global re-activation, implementation, E-learning, SharePoint, synchronization, integration, SAP, HR, ITSM, PLC, SDLC, ADKAR, Agile, Remedy, removing roadblocks, SDLC, liaised with executives, steering committee, managed change, milestones, PDLC, metrics, BC/DRP, VPN, SAN, MPLS
• Sprint planning, retrospective, DC upgrade, ITIL, security, SIEM, single sign-on and QA testing
• Facilitated WebEx / technical classroom training, communication plan, liaised with HR, executives
• Strategic planning, documented ITSM processes, training materials, How-To guide, managed SLA
• Organizational change, transition, team, reviews, risks, timeline, deployment. upgraded mail server

Business Analyst/Project Manager Consultant

Confidential

Responsibilities:

• Managed investment/wealth outsourced program including Asset Management, Wealth, Trading applications, Front office, Fund Accounting, DC migration, Conversion, Repurpose Servers, Lotus Notes Migration to Exchange for U.K, Portia Thomson Production /T1 /VPN Leased Lines to Boston
• Data Center servers migration and decommissioning, Re-image and redeploy 2 existing Charles River Servers, Trading, Helpdesk Lotus Notes Support, Client facing, Client Reporting Application
• Implemented MPLS Global Operations Citrix Connectivity, Changepoint, Checkpoint and SDLC
• Managed Project life cycle, BAT, PAT, UAT, QA testing, test scenario, solution charter, scope, steady state, processes, Architects, outsourced vendors and PMs, 3rd party Investment, SWOT
• Facilitated Directors status meetings with business, managed Architecture, governance, processes, disaster recovery, outsourced vendors, IBM, BELL, Reuters resources and information security
• Managed internal/external stakeholders, telecommunications, VMware, applications virtualization
• Recommended appropriate solution, network architecture, approved all Infrastructure Request for Service using ITSM tool Remedy, Control M, ChangePoint, ServiceNow, relationship management
• Managed project regulatory change, milestones, transition / delivery, budget, risks, timeline, SOX
• Managed data center move, migration, upgrades, relocation, risks, change approved by CAB, ARB
• Responsible for costing, quality, BAU, DRP, RFP, RFS, RFC, OLA, SLA, SDLC, OCM, ITSM, SOA, releases, support, QA testing, Business Case, Automation, Solution Charter/scope, deliverables
• Re-imaged of servers, patched cables, SAN re-allocation, connectivity, migrated servers from Shark SAN to EMC SAN, Citrix, SQL Server, SAN Labor and Cabling, virtualization, infrastructure systems upgrade and implementation, E-mail migration, offshore team, Remedy, VPN configuration
• Responsible for status report, readiness, VPN infrastructure, VPN networking security, installation,
• Managed Charles river IMS trading application, implementation, improvement, servers refresh, network, Windows, Linux, compliance to regulations, DRP, issues, risks, 250K budget, Avaya VOIP implementation and day2 support, coordinated data centers servers move, ITIL, CMMI, PLC, SDLC

Infrastructure Project /Program Manager

Confidential

Responsibilities:

• Responsible for Enterprise Eastern Distribution Center Retail Portfolio, IT Infrastructure, DC build
• People management, Environment construction, site infrastructure, gatehouse decommissioning
• Managed Program, PMs, Portfolio budget of15MM, IT solution, DC construction /build, conflict
• Managed PMs, DC migration, decommissioning, Vendors, work packages, 3PL solution, Business Objects, WBS, releases, organization development, Lotus Notes to Exchange, Agile, roadmap, data governance, SCM, UC communications, logistics, network security/compliance, QA testing Service management, Remedy, risks, PMLC, HR, Oracle, SAP, ERP, WMS, EPM, PPM Planview
• Supply Chain, retail, logistics, implementation strategy, input/output process, sprint, retrospective, RFP, application/ infrastructure upgrade, Oracle e- procurement, coaching, iterative, DMAIC, POS
• Cost benefit analysis, benefit realization, PPM dashboard, integration, desktops deployment, health and safety, loss prevention, supply chain, CRM, matrix, organizational change readiness, control
• Stakeholders assessment/analysis, risks assessment, planning, reviews, testing, lessons learned
• Training/Projects/ Portfolio /compliance management, data warehouse, PPM, represented change for approvals, mobility, governance, network architecture, Walkthrough, SLA, ADKAR, SDLC, ITIL
• Organizational Change resistance Management, change agent, SLA, metrics, RACI chart, delivery, timeline, test strategy, Test cases, transition, processes, quality, risks, COTs, HP Quality Center
• Facilitated meetings with Corporate PMO, Architects, Legal, facility, OCM, CAB, ARB, executives, Legal, Steering committee, Risk Review Board, Directors, Architecture Review Board, Project team
• Infrastructure procurement, installation, capacity planning, Ethernet, Data/Voice, ITSM Assyst, Cat5, Quality center, Network, Telecommunications, Telephony, Desktops, Citrix, Office equipment Data center, RF Network, Radio, Cabling, Switches, Cisco VOIP, NAS, Network, Routers, VPN, Windows, Ports, RF Printers, Hardwired, Virtualization, Wyse RF Thin clients, T1 line, LAN, WAN
• Network Security, Firewall, VLAN, Cisco, VMware, POS Terminals, Access Points, AD, DRP, Truck Mounts, Wireless infrastructure, Handheld devices and Scanners, 2 Way Radio communication