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It Technical Project Manager / Delivery Manager Resume

Alpharetta, GA

SUMMARY

  • 10 years of experience in Project Management, Service Delivery, Transition and Transformation, Oracle/SQL Databases and Applications and IT Management.
  • Excelled in Strategic Direction, Vendor Relationships, Planning and Operations of Support Centers across various Geographical Locations.
  • Excel in Liaising between Business and Technical areas to achieve on - time, on-budget and on-spec project completions. Able to merge customer and user needs with business requirements, budgetary restrictions and logistical considerations to meet project deliverables.
  • 5+ years’ experience as Project Manager using PMBOK practices, managing a project of $ 20M over a span of 3 years.
  • Led skills development effort for infrastructure support staff in areas of Project Management, Business Objects and Program Management.
  • Hold extensive experience in Telecommunications and HealthCare Domain. Performance Driven attitude; able to prioritize, delegate tasks, and make sound decisions quickly while maintaining a focus on the bottom line with emphasis on improving efficiency, productivity and organizational consistency.
  • Effective management of IT Infrastructure Project for New facilities, Microsoft Technologies, VMware Virtualization, Databases, Application managements, IT Asset Management and Network Security.
  • Demonstrated excellence in building & implementation of ITIL and ISO27001, Successful implementation of Six Sigma methodology; adept in aligning IT processes with ITIL by establishing Change, Incident and Problem Management meetings and decreasing turnaround time.
  • Managed multiple complex, multi-faceted development and organizational projects with matrixed teams, backed up by over 10 years of complete SQL an IT Management experience across a variety of industries.
  • Skilled at business analysis, requirements gathering, system design, producing technical specifications, user documentation, and management presentations and reports.
  • Strong Customer Centric Approach with excellent analytical, coordination, presentation and leadership skills; skilled in grasping the big picture and conceptualizing solutions. Demonstrated Strong communication, interpersonal, and Presentation skills.
  • 10 plus years of experience as an Oracle Database Administrator working for HealthCare and Telecommunications clients, involved in Transition and Transformation, Oracle/SQL Databases and Applications and IT Management.
  • Worked as On-Call24x7productionDBA support, application/development DBA. Managing a team of 50 Oracle, SQL and System Admins across geographical locations.
  • Extensive knowledge onDatabase Administration for Oracle 9i, 10g and 11g,with experience in large scale database environment and mission critical largeOLTP systems.
  • Hands on experience with installation and maintenance ofOracle versions from 9i to 11g and Standby Database for High Availability and Disaster Recovery purpose.
  • Hands on experience withOracle 10g/11g RAC implementation & administration(Oracle Cluster ware setup and configuration, RAC installation usingASM, Grid Installation).
  • Extensive Work experiencein RAC Clusterware Administration,Configuration and Patching.
  • Hands on Experience in SQL Server Administration, Experience in configuration, installation and maintenance in MS SQL Server Version 2005, 2008, 2012.
  • Experience in the use of SQL Server Management Studio, SQL Server Profiler, SQL Server Management Studio Reports and Database Engine Tuning Advisor.

TECHNICAL SKILLS

UNIX: (Sun Solaris 8, 9, 10/HP-UX 10.x,11.x/IBM AIX 5.1, 5.2, 5.3, 6.1), RHEL 3.x, 4.x, 5.x, SLES 9 and Windows 2000/2003 Server. Relational Databases Oracle 8i, Oracle 9i, Oracle 10g RAC, Oracle 11g RAC, SQL Server, PostgreSQL.

Tuning Tools: SQL TRACE, TKPROF, EXPLAIN PLAN, STATSPAK, AWR, ADDM Tools and Utilities RMAN, Import / Export, Data Pump, SQL*Loader, ASM, TOAD Querying/Reporting PL/SQL, SQL Languages SQL, PL/SQL, UNIX Shell Scripting.

Administration Tool: Oracle Enterprise Manager, SQL Navigator, BMC Patrol. Protocols FTP, SFTP, SSH, Telnet, TCP/IP.

Other: VERITAS Net Backup, IBM TSM.

Proficient in: MS Project, PowerPoint, SharePoint Server Management, MS Excel, Visio, SAP CRM 7.0 Tool, BMC Remedy IT Service Management Suite., HP Service Desk.

PROFESSIONAL EXPERIENCE

Confidential, Alpharetta, GA

IT Technical Project Manager / Delivery Manager

Responsibilities:

  • Managing a team of 90+ Oracle, SQL and System Administrator located in US, Canada and Asia, working with technical and architectural resources from both NTT and Confidential to assure optimal solutions were designed, staffed, tested and implemented, meeting Client standards and company’s commitments.
  • Consistently managed over 15 projects concurrently; responsible for working directly with external clients, account management and work performed by various development teams with project budgets ranging from $1k to $500k and time-lines from 3 days to 18 months.
  • Managed supplier relationships to successfully solve complex technical issues resulting in minimal business Impact and increased customer satisfaction.
  • Maintaining and Implementing Process for Hosted servers, Applications and Environment to ensure high availability for customer.
  • Engaged cross-functionally to forecast development resourcing needs and secure project design, development and QA teams.
  • Drafted and delivered weekly project status reports & updated project exception logs for internal visibility to project risks.
  • Directed daily/weekly status project team meetings; coordinating User Experience, Development and Quality Assurance team members. Interfaced with global project managers and reported to senior executives to assure that the North America component of this project was up to global project control committee standards and within agreed SLA timelines.
  • Single point of contact for client inquiries and requests regarding current applications, provided weekly status reports for both internal and external stakeholders; managed budgets and coordinated resource allocation.
  • Peer mentor/trainer for new Software Project Mangers during their 90 day on-boarding time
  • Subject matter expert for project tracking software; created and facilitated training which resulted in one location for all projects allowing one source of truth for workload and gave the team centralized location for time to be logged and tracked
  • Demonstrated excellence in leading enterprise-wide virtualization effort with accountability of overseeing vendor /hardware qualification, architecture / design, installation, configuration, migration & documentation
  • Managing Proactive Checks with regards to Windows/Linux Patching, BASH Updates, Configuring and Administering the SQL Databases, Upgrading Databases, Applying Oracle Interim and CPU patches and Coordinating with application teams and System Administrators when applying OS patches.
  • Managing a team to perform Data Migration, applying application schema changes, DB Refresh, security management, DB Cloning, Managing Data guard DB’s, Security Management, DR plan.
  • Responsibilities include project planning (baselines, estimating), coordinating resources, managing budget, working with vendors, moderating project meetings, authoring project minutes, tracking milestones/issues/risks. Managed the complete project lifecycle, business requirements, swim lanes, process flows, and Use Cases. Project plan included phases of the PMP framework.

Environment: s Covered: Data Center Operations, ITIL Incident, Problem, Change and Release Management, Software Version Control, QA Testing Process. BMC ADDM. Software: ITIL v3, BMC Remedy v7.x ITSM, SharePoint Admin, Applications Specific Software’s (HealthCare), MS Project.

Confidential, Kansas City, KS

IT Project Lead / Database Administrator

Responsibilities:

  • Release Manager for Monthly/Quarterly Releases for Confidential DBA team, having successfully handled all releases for the customer. Managed all project’s release to production while managing each cross-functional project teams to test, build and roll out business solutions improving their acceptance and satisfaction while meeting business requirements.
  • Project Manager for the Infrastructure Group. Projects include; server and storage installations, environment upgrades and data center migrations. Program manager for co-location infrastructure projects and activities. Managed Call Center network projects, vendor relationship and pipeline activities.
  • Coordinated with Lead Developers to develop Scope of Work documents to guide development, project-plans, and communication strategies as well as scope change documents to ensure proper development and delivery of project on time and within budget
  • Database Backup Administration (Backup and Recovery Management), DB Cloning
  • Creating Standalone and RAC databases in ASM and managing them.
  • Managing Data guard / Standby Databases.
  • Managing the Replication of data using Oracle Golden Gate.
  • Implementation of high availability solutions with Oracle 10g RAC, Physical and Logical Standby database (Data Guard), Materialized views, VCS, Streams Replication, Golden Gate.
  • Performance tuning through AWR, ADDM reports by resizing SGA, monitoring and analyzing table, indexes usage, Segment tuning by rebuilding or shrinking tables and indexes, etc
  • Applying quarterly Patches and upgrading the Database.
  • Refreshing the ORT Databases from Production.
  • CPU Contention, I/O tuning by analyzing disk contention & proper distribution of data files on different disks.
  • Experience in query optimization, cloning, patches, up gradation, migration, troubleshooting, TAR management, space management and UNIX Shell Scripting.
  • Handled database server tuning, application tuning, maintaining documentation, and capacity planning and database security.
  • Created database reorganization procedures, scripted database alerts, and monitored scripts.
  • Involved in all phases of database development, from needs assessment to QA/QC, design, and management.
  • Excellence in Performance Tuning using STATSPACK, TKPROF, EXPLAIN PLAN, SQL TRACE, AWR, ADDM.

Environment: s Covered: Data Center Operations, ITIL Incident, Problem, Change and Release Management, PMBOK, Software Version Control, QA Testing Process, DB Management.

Confidential

System Support Lead

Responsibilities:

  • Key Responsibilities Include: Plan, implement, install, operate and maintain systems hardware, software applications and Information Technology infrastructure.
  • Working with the Oracle Support and using the Oracle Metalink to research solutions to resolve Oracle bug fixes and O/S patching issues/upgrades.
  • Provide hardware and software engineering management for Information Systems utilizing object oriented programming and client / server applications.
  • Manage project deployment lifecycle, define requirements, research solutions, design systems, manage testing and oversee live implementation.
  • Perform functional analysis and cost - benefit studies to determine proper allocation of resources.
  • Evaluate customer or product requirements to develop total systems solutions within project timelines and cost constraints.
  • Oversee the testing and monitoring of applications and systems performance.
  • Provide assistance with systems planning, business information analysis and process improvement initiatives.
  • Manage staff and end user with resolution of systems issues, malfunctions or software programming problems.
  • Manage full software development planning process including the design of specifications, diagrams, techniques and strategies.
  • Install and implement new programs, modules, servers, hardware, and network equipment when necessary to upgrade improve resources or increase compatibility.
  • Develop applications, software tools and program snippets that manage reusable components.

Environment: s Covered: Data Center Operations, ITIL Incident, Problem, Change and Release Management, PMBOK, Software Version Control, QA Testing Process, DB Management.

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