Project Engagement/Programme Manager Resume

SUMMARY

Confidential is a seasoned technology delivery and programme manager with strong focus on delivery, service and quality. Excellent in managing complex, global in scale IT outsourcing programs in a highly regulated environment. Pacesetter, mentor and coach.
Confidential comes with a deep technology experience having worked in different capacities for 3 different financial institutions across North America, Asia and Europe in Retail, Cards and Insurance.
Confidential roles predominantly ranged from Program Management, Platform Development, Platform Management, IT Service Management, Business/Technology Process Re - engineering, Testing and Outsourcing to name a few.
Confidential expertise in Retail Banking Customer Lifecycle right from Customer Acquisition, KYC, Lending, Servicing (Self Service, Branch, Call Center), Payments and Collections TEMPhas always come in handy in assisting clients to build manage a technology ecosystem.
Confidential primary interest areas includes building self contained/lea high performing teams, optimised technology process, platforms and achieving economies in cost of ownership in watever Confidential does.
Outside Confidential work Confidential manages Educare Initiatives with various NGO's.

PROFESSIONAL EXPERIENCE

Confidential

Project Engagement/Programme Manager

Responsibilities:

Identify competing priorities by managing client’s expectations and needs while maintaining sales targets.
Executed and maintained program management processes and disciplines in teh areas of: program schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; program/project execution with cross functional teams.
Reporting directly to strategic management teams, advising on IT and technology issues.
Recruitment, appraisal, training and coaching of key business support personnel.
Setting up an onshore development team.

Technology Manager

Confidential

Responsibilities:

Analysis and evaluation of business models and existing IT solutions.
Driving transformation of IT into a business-focused support function.
Understanding key application design concepts and relevant development processes.
Creating teh architecture of multiple platforms leasing with Technology Architecture Specialist.
Establishing best practices (Agile, Waterfall SDLC, PSLC (Production Support Life Cycle), SRLC (Service Request Life Cycle), VPLC (Vision Plus Life Cycle), STLC (Software Testing Life Cycle), RBPM(Risk Based Project Management), UPM (Unified Project Management) and EM (Engagement Management) Level1.
Training, coding, code reviews. CMMi,PCI DSS, ISO Standards and Audits
Confidential specific technology expertise includes leading teams to design/build platforms based on VBA/VB 6/Dot.Net, Sybase 12, SQL, UNIX/C/Shell Scripting, Power Builder, MQSeries, Java/J2EE, MF V+, CICS, DB2, COBOL.
Hi technology expertise includes many tools - MPP, Clarity Workbench, Visio, Microsoft Office - Word, Excel, Powerpoint, Excel Macro, ALM JIRA and Confluence-dashboards and Screen/permission/ notification Schemes, SharePoint etc.

IT Service Manager

Confidential

Responsibilities:

Cooperation and coordination with internal customers, suppliers, procurement and management at all levels regarding teh delivery of IT Infrastructure services & application support.
Developed proposals for IT infrastructure and provided user support.
Maintaining RTO/RPO and SLA for production systems

TECHNICAL SKILLS