SUMMARY:

Results driven project management professional with first - rate skills in building partnerships and delivering high-quality relationships with internal and external stakeholders to secure support and fuel project success. Tracks and coordinates all moving pieces of the project from start to end. Particularly strong in business operations and financial services specializing in Operations, Migrations, Implementations, Transitions and Customer Engagement.

EXPERTISE IN:

Strategic Project PlanningImplementation Strategy Training & DevelopmentProject Tracking & Document Control Experience Telecommuter Persuasive Communication Skills

TECHNICAL SUMMARY:

Microsoft Project: Microsoft Office, Outlook, Lotus Notes NetMeeting, Microsoft LiveMeeting, Sametime, WebEx, Cisco VPN, Citrix, Adobe Acrobat, Visio, SharePoint, SQL, Oracle, MediTract

Proprietary Software Programs: Call Accounting, Financial Management Information Systems and Electronic Capital Planning and Investment Control (BIA), Court Reporting and Confidential Project Management Processes and Procedures

PROFESSIONAL EXPERIENCE:

Project Coordinator

Confidential, Albuquerque, NM

Responsibilities:

• Created the MOR notebook that holds all analytics for the hospital. C-Team members review and use statistics for monthly corporate meeting
• Responsible for generating, maintaining, and communicating with division contract department on all
• Women’s specific contracts for providers, contractors and vendors.
• Ensure the accuracy of paperwork and identify any cost reduction opportunities prior to final signatures.
• Scanned all documentation and sent via email to division office to process.
• All Confidential contracts stored securely on network drive.
• Lead the capital committee review monthly meeting for Confidential CFO.
• Maintain accurate data on all capital projects, managed delivery of meeting minutes to key project stakeholders within 24-hour SLA.
• Member of a three-year clinical study on water births. Built new relationships with four
• Established a process for gathering qualified data to meet research criteria. Set quarterly meetings, provide minutes and provide update to senior management.
• Created a tracking method to gather weekly satisfaction surveys from hospital patients on a weekly basis.
• Coordinated the development of six strategic projects to promote and drive new programs
• Responsible for scheduling meetings, meeting minutes, updating calendars and following up on action items.
• Provided support to the Project Director in developing diagrams to help the team complete the Baldrige application submission.
• Provided back up support for CEO in answering phones, set meetings for C-Team members, create presentations for corporate meetings, type correspondence and reports.

Project Manager

Confidential, Albuquerque, NM

Responsibilities:

• Directed large scale, complex projects involving multiple internal and external components and matrix partners.
• Developed scope and assessed risk, prepared action plans, and consistently meeting aggressive compliance schedules.
• Directed change management process in tracking all code changes, enhancements, and fixes.
• Lead team in direction and guidance of pre-implementation review of new systems to ensure proper controls were implemented and executed to meet compliance for Confidential.
• Focused on securing networks, protected cardholder data, and implemented strong access controls required monthly, quarterly and annual measurements for reporting.
• Developed and implemented a process to manage all documentation supporting PCI DSS Requirements for delivery to Security Metrics consultants.
• Managed the organization’s project initiation process by establishing the PMO standard deliverables and ensured that project objectives were established.
• Provided project management expertise on the implementation of a $10M banking operations outsourcing project for Royal Bank of Canada USA. Acted as primary support to Program Manager and Client Relations providing meeting facilitation, project tracking, updating calendars, follow up for Program Managers/Project Managers and Clients.
• Participated in $22M cross-functional program management team to transfer all operations processing to a new platform.
• Assisted in the managing and implementation of Day 1 and Day 2 in scope transition activities, including Product, Operations, Technology, Testing, Training and Vendor components.
• Designed a new client relations issue resolution process by establishing appropriate escalation channels and improve service level agreements (SLA).

Project Lead & Secretary

Confidential, Albuquerque, NM

Responsibilities:

• Served as a board member and provided focus and leadership in establishing a new fundraising activity for supplemental school programs.
• Created a new program to assist students in everyday reading skills. Implemented a book sales program resulting in over 1200 books sold in one night.
• Established new business relationship between school and third party vendors to bring new opportunities and drive food sales in accordance with the public school regulations.

Program Specialist

Confidential, Albuquerque, NM

Responsibilities:

• Directed the operational efforts of 78 projects for the Office of Facilities Management and Construction ( Confidential ).
• Ensured the development and implementation of specific goals and objectives were executed and reported to the Division of Design and Construction Chief.
• Managed joint meetings between the Core of Engineers (CoE) and Confidential staff ensuring status, and outstanding risks/issues were prioritized.
• Developed agendas and facilitated meeting minutes as scheduled.
• Audited and administered all project activities related to projects and maintained deliverables for internal and external audits.
• Managed joint meetings between Core of Engineers (CoE) and Confidential staff ensuring status, and outstanding risks and issues were prioritized.
• Developed agendas and facilitated meetings. Generated meetings minutes as scheduled. Implemented reporting process for 78 projects to show status, risks and issues.
• Conducted training needs for seventeen architects/project managers on Microsoft Project to increase skill and proficiency.

Confidential, Chicago, Illinois

Project Manager

Responsibilities:

• Promoted throughout tenure into higher visibility and increasingly responsible roles.
• Delivered acclaimed training and communications to over 275 Project Managers nationwide.
• Generated the training programs, updated materials, facilitated virtual sessions, and traveled to sites to conduct training.
• Met all compliance needs and service level agreements.
• Created the processes and procedures to expedite and simplify the migration of new and existing customers for the wholesale lockbox group resulting in a more efficient configuration of lockbox specific information for each lockbox added to the system.
• Provided governance and oversight supporting $5M complex event using agile methodologies to promote more effective and efficient delivery of business software.
• Coordinated and trained a 21-member team in reviewing technical project requirements assessments.
• Solely developed a review criteria to assess all business and technical requirements to ensure a “perfect start” and to mitigate downstream financial and operational impact.