IT Project Manager Resume Dallas, TX - Hire IT People

SUMMARY:

IT Project Manager with experience leading multiple full life cycle software implementations as well as Project Management Office (PMO) projects.
Excellent verbal and written communication skills with the ability to work independently and under aggressive deadlines while managing multiple projects, priorities and budgets.
My mission is to mentor and develop people while delivering efficient and straightforward project management solutions.
These activities are driven by my need for unsurpassed results.
Managed a matrixed team of 22 resources through several full Software Development Life Cycle (SDLC) integration projects, decreasing Call Center volume by 23%.
Developed multiple detailed project plans and project documentation from the beginning of the software development and implementation project to the end, increasing customer satisfaction and retention by 18%.
Built relationships and gained consensus among disparate groups leading to a 15% cost savings when implementing new processes and technology.
Managed SW development teams through the full SDLC process from business process redesign and requirements gathering to post - go-live activities achieving over 22% cost savings.

KEY STRENGTHS:

Project Management
Develop and Track Project Plans
Relationship Builder
Software Development
Project Documentation
Multitasker
Identify & Manage Issues and Risks
Leadership
Cross Functional Team Builder
Stakeholder Management
Excellent Verbal and Written Communication Skills

TECHNICAL SKILLS:

Microsoft Excel, Word, Outlook, PowerPoint, Project, Access, SharePoint and Visio Windows XP, 7, 8 and 8.1 | SeeBeyond eGate | Vitria BusinessWare | Jira

CAREER HIGHLIGHTS:

Confidential, Dallas, TX

IT Project Manager

Responsibilities:

Co-founded a business process design, analysis and modeling consulting company.
Developed and tracked project plans, issue and risk logs, as well as managed and documented meetings.
Learned a new business process design and analysis tool and demonstrated to potential clients.
Developed and presented all-day workshops on business process management and the analysis tool.

Confidential, Dallas, TX

IT Project Manager

Responsibilities:

Contributed to fund raising events that achieved over $90K being raised for scholarships and grants.
Provided customer service and technology expertise to identify the right technology for the customer.
Delivered front line technical customer support.

Confidential, Pittsburgh, PA and Dallas, TX

IT Project Manager

Responsibilities:

Managed cross functional teams for customers in healthcare, telecom and energy.
Implemented projects using Waterfall and Agile frameworks.
Delivered mission critical software development projects.
Managed a matrixed team of 22 resources through several full SDLC middleware projects.
Replaced over 5 legacy systems with new technology, decreasing Call Center volume by 23% and increasing customer satisfaction and retention by 18%.
Reported project status and documented and managed issues and risks.
Developed multiple detailed project plans and project documentation from the beginning of the software development and implementation project to the end.

Confidential, Ohio

IT Project Manager

Responsibilities:

Served as the IT Program Manager for a regional Healthcare Payer and Provider and managed over 20 resources and team leads.
Achieved over 22% cost savings by automating processes that were originally done manually.
Analyzed business and functional requirements of new health plans.
Compared requirements with the current and future technology functionality.
Identified, discussed, and validated gaps, proposed and negotiated compromises, and weighed alternatives.
Built relationships and gained consensus among disparate groups leading to a 15% cost savings.
Prioritized the gaps and their best solutions and tracked solutions to completion.

Confidential, North Carolina

IT Project Manager

Responsibilities:

Directed the process of acquiring, defining, building and deploying the required skills, processes and assets for a PMO.
Implemented customized tools and processes saving 6 to 9 months of effort.
Developed a vision and defined the operational framework that was leveraged across all enterprise integration projects.
Reported to executive level client management.

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It Project Manager Resume

Dallas, TX

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