Portfolio Project Manager Resume
SUMMARY
- Globally experienced IT Portfolio Program Manager wif 12 years progressive experience in developing high - performing teams. Technically astute leader, who teams wif clients in driving solutions dat provide exceptional levels of satisfaction.
- Well-versed in contemporary project methodologies PMP, Lean 6Sigma, Agile, Scrum, ITIL training and certifications.
- Dealt and effectively resolved ambiguity, conflict wifin people, process and tools.
- Self-Starter wif ability to analyze business, strategies to improved performance. Overseen business process improvement initiatives through system changes, Process realignment / re-defining efficiency.
- Exceptional communication, presentation, team player, problem-solving skills, established, cultivated client relationships.
TECHNICAL SKILLS
Technical Development: Certified ASM | Lean Six Sigma | ITIL V3 Foundation | Agile Confidential Work - Building Your Agile Team | PMP Trained | On going training: Azure Data Lake | USQL | Apache | Data Science.
PROFESSIONAL EXPERIENCE
Portfolio Project Manager
Confidential
Responsibilities:
- Annually directed ~900 wide verity of projects for oil, Natural gas and energy, wif Agile/Scrum, Kanban and traditional development methodologies across a broad scope including server virtualization, builds, decommissioning, maintenance, new release, and patch upgrades.
- Major projects involved server migration from physical to cloud, worked wif VM Ware teams, checking the capacity on VCenter and hosting ESXI servers prior to initiate migration process, further provide access on vSpear.
- SPOC for DR projects, reviewed DRP, estimate resources, implement disaster recovery projects yearly as scheduled.
- Projects involved in identity management using EUC integration, Application upgradation for security, flexibility and better tool performance.
- Served as Global Project Management Lead, stakeholder communications, accountable, for risk mitigation plan using SAP BI/BO tools, carry standup/scrum meeting to review backlogs, dependencies ensuring on time, on budget deliverables wif retrospective review.
- Employed multiple tools including MPP, PPMC, HPSM, BMC Remedy, Citirx, risk register, resource calander and Visio for tracking changes/updates, mitigating risk, CMDB, Jira, Sharepoint, effort tracker and frameworks respectively.
- Facilitated extensive team training in Agile/Scrum, software tools, UNIX, Windows, MS Excel and data center architecture among others providing high skill levels for quickly resolving wide-range of issues.
- Led root cause analysis (RCA) efforts, leading to reduced failures, server performance improvements wif reduced latency, lowering operating costs across distrubuted data centers (DC’s).
- Increased revenues by 7% wif a presentation defining differences between funded vs. contractual projects.
- Employed continuous improvement methods for ISO and PCI compliance audits. Worked on Resource Unit Reservation based on WBS codes, Identified imbalanced workload wif shared/leavraged resources, negotiated wif L2 Leadership for dedicated resources, resulted in project optimization, on-time delivery and balanced workload.
- Propelled equitable resource sharing among teams, wif a Lean 6Sigma project eliminating solid approaches dat lowering SLA, penalties, eliminated 2% hidden cost, achieving project objectives.
Project Manager
Confidential
Responsibilities:
- Riviewed daily backlogs identified improvement opportunities, reassignment of resource as appropriate.
- Delivered assistance in resolving customer‘s critical hardware, software, configuration and integration issues.
- Boosted customer satisfaction >=80% though a Lean 6Sigma GB project.
- Analyzed, documented corrective action plan taken towards resolving unique customer issues to dash boards.
Project Manager
Confidential
Responsibilities:
- Oversaw extensive SQL backend work in areas not limited to SQL corruptions, fixes of files using Sybase, checking data security, plus password protections, optimization of SQL scripts.
- Spearheaded individual training, mentoring, providing increased engagement opportunities for future advancement wif ancillary benefits of reduced absenteeism, increased turnover.
Jr. Project Manager
Confidential
Responsibilities:
- Developed energized team through competitions wif spot rewards, recognized individuals and team accomplishments.
- Teams responsible for resolving de-duplication, NDMP issues on blade, chasis servers, tape and robotic libraries.
- Teams assisting IT admins in incremental, deferential backup, setup auto back up options. Worked on Wide veriety of hardware’s: Symantec, Oracle, EMC, Dell, IBM, HP, NetApp storage devices and platforms like Windows, Linux, Unix VMWare, HyperV and Suse Linux.
- Participate in multi conference and resolved issues wif RAMAN, Windows, Linux backup utilities, NetApp filer, other back up applications conflict wif Backup Exec.
- Slashed staff attendance-related issues by ~60% through better communications and performance management initiatives, leading to an 85% SLA achievement.
Subject Matter Expert
Confidential
Responsibilities:
- Facilitated a series of 28 training sessions for over 450 technicians.
- Achieved 100% SLA compliance wif a revamp of the knowledgebase wif improved problem identification/fixes.
TECHNICAL SKILLS
Operating Systems: Windows, Linux, UNIX, Mac OS.
Programming Languages: High level - SQL, Python, Tableau, MicroStrategy, Tradata, ETL and R.
Database: SQL Server, Sybase.
Software: High level - Java, J2EE, XML.
Tools/IDEs: Salesforce, Avaya CMS, BMC Remedy, HP Service Manager (HPSM), HP
Protocols: TCP/IP, HTTP, HTTPS, TELNET, FTP.
Methodologies/Frameworks: Waterfall, Agile/Scrum, Lean 6Sigma, ITIL, SDLC.