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Release Manager Resume

SUMMARY:

  • Technical individual with proven ability to successfully plan and direct multiple million dollar projects simultaneously while completing projects on time and within budget.
  • Telecommunication equipment Installation and Integrations and Accreditation efforts utilizing NIST and DITSCAP/DIACAP guidelines Budget proposal and balancing
  • Ability to translate and relay technical verbiage into understandable language for the customer, management or staff.

SKILLS:

Project Management Tools: Microsoft Project ITIL Certified Visual Safe Source ( VSS ), Software Development Life Cycle Scope Version Manager, Risk Assessment and Management Customer Relationship Management (CRM) Version Control, Configuration Management Quality Assurance BMC Remedy

Office Management Tools: BMC Remedy 6/ 7.5 BMC Blade Logic MS Visio 2010, MS SharePoint MS Aperture MS Access 2010m Windows 95/98/00/XP/7 Microsoft Office 2010 MS Outlook 2010, Business Analyst Visual Source Safe ( VSS ) MS PowerPoint 2010, Version Manager Site Handler Microsoft Project 2010, Timberline ( Sage 300 ) W.I.P (Work In Process / Progress) IBM Rational ClearQuest

IT / Implementation Management Tools: Network Administration and Accreditation NIST standards, DITSCAP/DIACAP Windows 95/98/00/XP/7 Windows NT 4.x/5.x, Site Survey Installation and Testing of T1/DS3/OC12/48 Software Installations, Help Desk Systems Engineering Router Installations, Switch Installation Fiber Installation Retina Scanner, Security and Vulnerability testing App Detective PGD Scanner, SRR Scripts. Siterra AccuV

PROFESSIONAL EXPERIENCE:

Confidential

Release Manager

Responsibilities:

  • Manage the delivery of enterprise level product releases for Fannie Mae.
  • Exhibited proactive behavior by engaging in project planning activities, including but not limited to: defining the overall scope of an array of projects included in a release.
  • Manage transition of small to large projects including coordinating transition activities and communicating effectively to a diverse group of stakeholders, involving technical developers, architects and project managers within multiple IT groups and business area groups.
  • Assess production readiness and control compliance of releases and changes by reviewing and enforcing service management operational requirements.
  • Enforce adherence to the corporate standards as well as service management operational requirements in regards to the application development lifecycle by identifying risks and escalating as needed.
  • Accountable for program level management (traceability) for the delivery of multiple projects that enable market features.
  • Focus on customer satisfaction and reduce operation support cost by reviewing, analyzing, detecting and escalating risks and issues associated with all changes.
  • Support effective integration between the Project Capabilities Office (PCO), PMO, Delivery Services, Architecture Services, Technology Services and Service Management, especially the hand - offs between IncidentProblem, Configuration, Change and Release Management.
  • Responsible for all aspects of the Release Management lifecycle including; project coordination between all stakeholders on the project - planning and implementation of assigned releases through defining task, milestones and deliverables for the project.
  • Utilize IBM Rational ClearQuest, SharePoint, Remedy, Microsoft Project, Document and Version Control to plan and manage releases.

Environment: IBM Rational ClearQuest, Remedy, MS Office Suite, MS Project, MS Excel, MS Visio, MS PowerPoint, SFCMS, iCART

Confidential

Project Manager

Responsibilities:

  • Manage third party ASP’s ( Approved Service Providers ) in the delivery of project goals, schedules, timescales and procedures.
  • Responsible for project coordination between all stakeholders on the project through defining task, milestones and deliverables for the project.
  • Track the progress for the installations and integration of telecommunications equipment for the Confidential & Confidential BaWa (Baltimore/ Washington) market.
  • Tasked with reviewing COP’s (Close Out Packages) for required documents and photos.
  • Review GC ( General Contractor ) Close Out Package submittals against OOM ( Order of Magnitude ) for accuracy.
  • Utilize ND298, Siterra, AccuV, BOX and Excel to effectively manage the Confidential & Confidential Close Out Package process.
  • Created Confidential Solutions COP Manual and Process.
  • Trained Confidential CM’s and GC’s on all aspects of the Confidential & Confidential Close Out Package Process.
  • Managed Confidential Fusion Tiger Teams on retrieval of missing Close Out Package photos and documents.

Environment: MS Excel, 4G LTE, CASPR, Timberline, WIP, Siterra, AccuV, ND298, MS Visio, MS PowerPoint, MS Project, BOX

Confidential

Project Manager

Responsibilities:

  • Tasked with the deployment and installation of 4G LTE / antenna, lines, fiber and cabinet installation.
  • Manage third party ASP’s ( Approved Service Providers ) in the delivery of project goals, schedules, run rates and procedures.
  • Responsible for project coordination between all stakeholders on the project through defining task, milestones and deliverables for the project.
  • Verifies and validates the quality of project deliverables.
  • Responsible for vendor management in regards to billing, scheduling, and meeting deliverables.
  • Provide excellent customer service through proactively anticipating the future needs for the project.
  • Developed Issues Tracker and dealt with issue prevention and resolution strategies.
  • Utilized Site Handler for Reporting, Quality Assurance and Document and Version Control.

Environment: MS Office Suite, MS Project, MS Excel, MS Visio, MS PowerPoint, 4G LTE, Site Handler

Confidential

Configuration Management Analyst

Responsibilities:

  • Set agenda, plan and facilitate the Configuration Control Board meetings.
  • Assist in creating Release processes and procedures and act as subject matter expert in Service Transition domain.
  • Assess production readiness and control compliance of releases and changes by reviewing and enforcing service management operational requirements.
  • Focus on customer satisfaction and reduce operation support cost by reviewing, analyzing, detecting andescalating risks and issues associated with all changes.
  • Lead and also was the facilitator for cross-functional teams to identify, develop, document, assess, validate and improveprocesses.
  • Provide clear performance metrics to management regarding the Service Transition activities and deployment ofprojects and changes.
  • Support project teams in integrating Configuration Management and Change Management activities into project plans.
  • Responsible for project coordination between all stakeholders including the customer (CMS) on the project throughdefining task, milestones and deliverables for the project.
  • Cost Savings: Saved project money through implementing a Bay & Rack Consolidation project.
  • The Bay & Rack Consolidation project was created to utilize or Confidential least consider utilizing existing bays when ordering new equipment. This was accomplished through inventorying existing bays for space where existing equipment could be consolidated to create space for new equipment.
  • Cost Savings: Server Utilization / Under-utilization project.
  • Audit existing servers for servers that were being Under- utilized.
  • Under- utilized servers would have data consolidated and moved to another server, therefore placing the Under-utilized servers to be either consolidated, repurposed or decommissioned.
  • Support effective integration between the Project Capabilities Office (PCO), PMO, Delivery Services, Architecture Services, Technology Services and Service Management, especially the hand-offs between IncidentProblem, Configuration, Change and Release Management.
  • Utilize ITIL (Information Technology Infrastructure Library) best practices to achieve project goals by creating strong and effective program and business processes through Continual Service Improvement.
  • Manage and track Change Request \ Service Request through the use of Aperture, SharePoint, BMC Remedy, BMC Logic, Access Database, Oracle Database, Visio, Excel, and other related tracking tools.
  • Track enterprise hardware / software licenses, media and maintenance agreements for all Enterprise HW/SW assets.
  • Prepares documentation, quick guides and materials for customer (CMS) and (LM) staff.

Environment: ITIL, MS Project, MS Office, MS Excel, Oracle, Aperture, SharePoint, BMC Remedy, BMC Logic, MS Visio, Change Management Database, Version Control, Version Manager, IBM Rational ClearQuest

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