Summary

• Lead Technology Projects and Deliver Business Value through Collaboration
• Technology Management professional with 15 years of track record of Software and Infrastructure Delivery, Client Management, Product Strategy, IT Transformation, Process Automation, COTS implementation in Federal and State government, and Government Sponsored Enterprises. Effectively navigate all levels of the organization using influencing and leadership skills. M.S. in Management of IT from University of Virginia.

Key Expertise

• Program and Project Management
• Stakeholder Management
• IT Portfolio Management
• RUP, SDLC and Agile methodologies/Tools
• Finance and Estimation
• Modernization and Product Development
• Risk and Issue Management
• Business/IT Change Management
• RFP Process
• Quality Assurance
• Enterprise Data and Web Portals
• Staff Management

Professional Experience

Confidential

Senior Project Manager,

• Responsible for software delivery and managing internal and external client communication.
• Managing matrix teams through eight functional managers to deliver features to the Enrolment and Claims applications Java, Spring/Struts framework and Business Intelligence COTS implementation Jasper Server .
• Leading a RFP process to replace existing document management system.
• From PMO perspective, propose standards for artifacts, produce monthly variance report along with burn rate charts, trends data with explanation and propose adjustment to resource and budget.
• Managing end-to-end software development lifecycle.
• Coordinating with test team to confirm that reported defect and issues have been resolved prior to implementation.
• Collaborate with the Change Control Board in managing internal and customer Change Requests for the projects and releases in lower and production environments.
• Engaged 39 external Blue Cross Blue Shield customers for user acceptance testing, who consume Enrollment and Claims data via internal and external applications.
• Coordinating cross-org teams, proactively ensuring that teams are in sync in terms of communication, schedules, risk and issues.
• Managing another visible project that will provide a new infrastructure for a Jasper business intelligence tool to help produce corporate ad-hoc reports.
• Coordinating with Enterprise Architect, Solution Architect, Engineers, supporting IT staff, DBAs and development teams to stand up development, test and production environments.
• Conducting weekly status meetings, providing budget and progress reporting to multiple internal and external clients by publishing project schedule along with sub schedules.
• Additionally, acting as a release manager to coordinate the entire corporate wide software implementation. Publish release status via corporate dashboards and responsible for oversight and escalation, if needed.

Confidential

Senior Program Manager,

• Under PMO, Directed a large-scale, complex software and hardware implementation at the State of Main, Bureau of Unemployment Compensation that includes Internal IT development team, IT support groups, multiple matrix partners and vendors. Oversaw COTS implementation for the frontend Avaya IVR portal and third party software package.
• Due to the existing project challenges, after initial assessment, provided thought leadership, proposed a four-phase implementation approach through presentations to IT and business area.
• Established technical roadmaps to tackle technical challenges and to align with the mission of the state for the most visible UI program in the state of Maine.
• Managed all aspects of the project life cycle and working with matrix partners and vendors to oversee all phases of a project management lifecycle.
• Provisioned servers as appliances, Servers to install custom software and deployed in the production environment. Attended Enterprise Architect Board review meetings from the technical stand point.
• Published weekly/monthly status reports to multiple levels of business and IT management.
• Provided budget variance, negotiated deployment schedules and processed funding requests.
• Managed project schedule, budget, and scope through change control process.
• Directed a technical team to gather business requirements, develop code, enhance application, implement new application, process change request, implement SDLC processes, setup test strategies, maintain risk and action item logs and escalate issues to management.
• Champion and key contributor of continuous improvement of PM best practices, using innovative ideas to increase effectiveness of organization and providing templates to bring structure to the organization.

Confidential

• Managed 25 IT applications portfolio under the Enterprise Systems Support Services ESSS program. These internal and external banking applications were supporting five different business units under two separate task orders.
• Managed relationship with a demanding client that consists of 10 OCC managers who provide high level business/regulatory requirements for implementation.
• Provided level of effort, schedule and delivery commitment and satisfy customer by managing workloads, resources and ensuring timely delivery within budget.
• Directed a team of Business Analysts, Software Developers, Quality Assurance Engineers and Deployment Specialists in support of a software enhancement release, new development and production support in a very challenging environment. Collaborated with Enterprise Architect and Solution Architect groups to review and approve the technical architecture.
• Coordinate the implementation windows with the client, conducted presentations to update clients on specific fixes and new functionality.
• Delivered monthly presentation to senior leadership to acquire work and budget approval through COTR management team. Document accomplishments, budget details, and future planning tasks that result in streamlining expenditures, client satisfaction and fulfilling the agency's mission.
• Demonstrated ability to deal effectively with project-related ambiguity and create clarity with sponsors and stakeholders by publishing weekly status report, issues and risks.
• Proven PM skills from creating project plan, managing resources and budget and quickly responding to management data calls.
• Delivered 5 to 8 quarterly software releases to implement new functionality by following Agile or SDLC as appropriate. The budget range is from 10,000 to 3 million depending on the scope.
• Enhanced the enterprise time management application eTime that supports the entire agency.
• Managed two Windows applications that large number of banks download from OCC website to calculate APR Annual percentage rate and APY Annual percentage yield .

Confidential

Senior Project Manager

• Managed teams successfully through complex programs. Project Management focus areas include project planning, financial management, staffing, communication and scope management.
• Demonstrated ability to estimate complex projects, developed compelling business cases and created complete and accurate financial analyses
• Applied effective problem solving and negotiation skills to ensure milestones are on target.
• Managed small to medium size ETL Business Objects, SAS and Oracle Hyperion and Java based projects from solution, requirement gathering, functional specification and analysis through UAT, defect management and on-time implementation across multiple lines of business, resulting in a prestigious corporate award Premier Achievement .
• Managed the Corporate Tax and Corporate Planning business groups IT needs and supervised production applications, enhanced applications, implemented COTS solutions and developed in-house applications. Enhanced functionality to handle multi-billion financial assets, including HAMP modification.
• Implemented an ASP/SaaS model with IBM for a survey application to reduce cost.
• Delivered 2-5 software releases per quarter, supervised 7 to 25 member teams, and managed 100,000 to 2 million budget depending on the scope. Applications written in Java using Spring/Struts framework.
• Used automated and customized tools to plan project duration, estimate budget and secure resources. Used MS Project, Excel and PowerPoint for estimation and planning.
• Identified risk, issue, prepared mitigation plan, and recommend processes for improvement.
• Partnered with PMO to deliver projects with timely hand off between different teams.
• Published weekly status report along with budget details and resource estimations to facilitate management meetings.
• Monitored and reported project progress, issues, and risks to the executive sponsor and project stakeholders. Ensured that issues are surfaced in sufficient time to react from both a business and technology standpoint.
• Ensured project scope and requirements are adequately defined and business value has been quantified to get senior leadership buy-in.
• Created strategies for risk mitigation and contingency planning.
• Developed Requests for Proposals RFP for external services.
• Engaged client to conducted post-project evaluation.

Confidential

Lead System Analyst/Business Architect,

• Led business analysis for Trading System, Corporate Tax, Mortgage Securities projects.
• Proposed best practices, tools, and methodologies for improving existing project timelines, quality and solution delivery using Fannie Mae Delivery Methodologies.
• Collaborated with Chief Architect to decompose the trading system STAMPS into smaller components and model information flow across departments Current State, Target State .
• Gathered securitization and trading domain knowledge through documentation and interviews, facilitated business and IT meetings for scope definition and conducted JAD session to verify processes and to bring different groups to an agreement.
• Prototyped the events to proof the accounting concepts, financial controls and prepared flow charts, data scenarios for senior management presentations.
• Trained Fannie Mae employees on software development life cycle and process modeling.
• Captured current states and created future state by reviewing the documentation.
• Identified process gaps between different business groups and helped management to simplify the overall securitization and trading process.

Confidential

Business Analyst,

• Collaborated with management to implement RUP methodology in a regulatory reporting project.
• Led analysis effort in the Servicing area for Single Family and Multifamily loans.
• Managed IBM Rational tools integration and developed processes to support the project through its life cycle.
• Lead Business System Analyst, Department of Children and Families, FL, 5/2003 11/2003
• Managed communication between off-shore development team, Unisys and state employees to manage scope and timeline.
• Added clarity to the existing requirements by using prototype technique to get user buy-in that resulted in contract renegotiation and significant cost saving. Mentored state management on iterative development advantages.
• Implemented IBM Rational tools ReqPro, Rose, Test Manager and ClearQuest and integrated together for tracking requirements, defects and also for impact analysis.
• Lead Business Analyst, Department of Workforce Development, WI, 3/2001 4/2003
• Written Use Cases for the Unemployment Insurance and Benefit applications.
• Designed business processes to enhance UI functionality and seamless integration with Benefit application to process Claims and enrollments.
• Attended vendor presentations, created selection criteria and provided feedback on vendor package functionality and implementation.
• Mentored state employees on Rational Tools, RUP, Use Case approach and iterative development.

Confidential

System Analyst,

Created Use Case specifications, Use Case Diagrams, Traceability diagrams, and Task sequence diagrams for the functionalities using Rational Rose implementing UML methodology. Used design patterns.

Technology

• Project Management Tools: Clarity, Planview, MS Project Server/standalone
• Version Control/Change Tracking Tools: Rational Clear Case, Rational Clear Quest, SRTS, Remedy
• Requirement Management Tools: IBM - Rational RequisitePro, DOORS
• Languages/Tools: .NET, .NET MVC, JAVA, J2EE, JMS, Struts, Spring, SAS, Informatica, Hyperion, MS office, SharePoint, MS Visio, Rational Rose
• Databases: Oracle, DB2, Sybase, SQL Server