SUMMARY

• Project Management/Business Analysts professional with over 20 years of technical/consulting experience with emphasis in Information Technology Systems relating to financial services, project infrastructure, enterprise level, web applications and operations.
• Managed PMLC/SDLC using ITIL processes.
• Managed multiple projects to meet defined requirements and business specifications.
• Provided SCRUM duties on project delivery teams.
• Managed roll - out of new products/applications and been responsible for the delivery of IT projects/resources determining the completion and assigning tasks to personnel.
• Progressive experience with reporting tools/applications, IT demands when planning forecast of products and services, Key Performance Indicators (KPI’s), data analysis, business analyst, ERP, configuration management, schedules, resources, CRM, change management principles, Capital Planning Investment Control (CPIC), IT Governance, agile/waterfall methodologies, business process mapping, contract administration, re-engineering, and budget management.
• Proven leadership abilities in the management of project teams that include coordination efforts, vendor relations, senior management reviews, site surveys, testing, requirements gathering, technical plans, business processes, and business cases. Performed PMO duties, i.e., tracking, managing cross functional teams, resource allocations, project plans, risks, quality assurance, SOW, SLA’s, and project closeouts.

TECHNICAL SKILLS

• MS Office Suite
• LAN/WAN; SharePoint
• Clarity
• (Plainview
• Google Doc’s
• Mayor’s Redbook for reporting measures
• PMIS
• PeopleSoft and LANDesk)

PROFESSIONAL EXPERIENCE

Confidential Glen Burnie, MD

Project Manager/Business Analysts

Responsibilities:

• Manage all meetings with Clients and Vendors that enable project success and completions
• Manage team engineers and other project stakeholders
• Provide management over site on all projects and track project deliverables
• Strategically aligned and improved communications and work-flow processes for all projects and initiatives
• Manage project budgets and resources
• Manage project documents using a number of different applications
• Managed up to 7 concurrent projects
• Created project reports and design flow processes for the new data center.
• Managed risk for internal applications and matrix-managed 22 team members.
• Met with Senior Management to review and approve program/project changes.
• Worked in conjunction with the PMO on project over site.
• Implemented new project reports and risk evaluation plans.
• Managed Business Process, budget, forecasting, and reporting for 10 projects.

Confidential Washington, DC

Project Manager/Business Analysts

Responsibilities:

• Successfully build and managed project plans and aligned budgets.
• Consistently exceeded goals in managing project scope and deliverables that supported operation goals in concert with management and stakeholders.
• Brought in new processes for change management activities as required by senior management that improved project efficiently.
• Collaborated with cross functional teams on different strategies and recommendations of specific applications which included analysis/comparisons.
• Communicated project procedures, when it came to notifications, correspondences and requests.
• Launched notifications for resources required to meet project objectives through coordinating with other groups and vendors.
• Successfully mediated conflicts, managed risk and implement project lesson learned by ensuring that all groups collaborated and consistently shared information when applicable.
• Escalated project problems prior to becoming issues and worked on mitigation plans with teams.
• Prepared and reviewed functional and business requirements and translated them into customer needs through joint application discussion (JAD) meeting with team members.
• Consistently exceeded goals by managing and updating project charters, scope, milestones, project deliverables, and other major objectives.
• Successfully delivered projects on time by using PMLC/SDLC processes, i.e. water fall, and agile.
• Managed projects using CA Clarity v13 software for both pre/post project implementations. Meeting one-on-one with project managers to review Clarity project status Crystal reports, adding resources to MS project schedule and Gantt, as well as reviewing and making recommendations to project budget requirements. Ensuring PM’s adhere to PMO standards and procedures.
• Liaison between WMATA Project Managers and PMO. Ensuring PM’s are following the WMATA Project Management Office SDLC process for implementation of successful IT projects. Conducted monthly project audits to ensure projects were within documentation requirements.
• Uploading preformatted MS project templates with PMO SDLC stages/gates. Working with Project Managers to update MS project tasks, milestones and predecessors into CA Clarity. Training various project managers on running Crystal Reports for IT projects. Crystal Reports are used to show consolidated project budgets, schedules, resource allocations and baselines. Instrumental in troubleshooting MS project schedules for PM’s, recreating problem in TEST environment resolving and documenting results in Knowledge Base repository on Share Point.

Confidential Martinsburg, WV

Project Manager/Business Analysts

Responsibilities:

• Successfully managed the deliverables for over 42 business system applications.
• Launched lessons learned and project over view sessions for the PMO.
• Maintained and provided contract over site for management
• Prepared project testing documents for team members.
• Collaborated with cross functional groups in gathering requirements.
• Prepared course for projects, with included resources, milestones, and budgets.
• Developed operations and project procedures.
• Managed technical meetings with business partners and technical leads.
• Successfully updated software applications and worked with functional designers to implement high level reports that supported management needs.
• Managed COTS Products, Core Applications, infrastructure Projects, and Custom Applications.
• Generated new weekly tips on resolving project related issues that I discovered through meetings and one on one time with customers.
• Collaborated with other groups and management on project work plans, including work breakdown structure, and delivery schedules.

Confidential, Washington, DC

Senior Business Analysts

Responsibilities:

• Successfully implemented and created process flows to support clients in a help desk environment with 25,000 plus seats. Communicated with vendors within OCTO for the reopening of DCPS.
• Resolved problems for Subject Matter Experts (SME’s) when reporting on project deliverables.
• Presented new processes when managing project mapping, re-engineering and implementation planning, scheduling, and execution through software applications.
• Reviewed best practices for telecom upgrades with server ops and management.
• Managed system updates and overall project performance.
• Updated all stakeholders and management on project changes.
• Collaborated on project milestones and critical dates to identify project risks or issues.
• Communicated with management and resolved issues by working with internal groups.
• Managed application requirements/gathering and assisted with new product development.
• Reviewed CPIC for IT Governance when discussing portfolio management and business case analysis.
• Monitored user service reports, contract deliverables, technical and cost proposals.

Confidential, VA

Project Manager/Business Analysts

Responsibilities:

• Collaborated with other groups on authentication technologies and identification.
• Monitored all tasks and risks associated with projects and worked with cross functional teams.
• Successfully improved training sessions with onsite vendors by sharing project information.
• Documented project updates, goals and other objectives relating to projects.
• Complied reports and reviewed validation for site upgrades.
• Successfully multi-task and manage customer requests, projects, and internal deliverables.
• Collaborated on technical proposals and contract updates/modifications with management.
• Prepared and managed projects using PMLC/SDLC processes.
• Generated and met on new business requirements with team members.
• Wrote communication plans and project plans for clients.
• Attended meetings with clients to discuss technical objectives and designs.

Confidential, Arlington, VA

Program Manager

Responsibilities:

• Maintained project overview related to the deployment of applications impacting IT Infrastructure projects.
• Successfully managed the 800 MHz frequency band requirements for the District and Maryland Fire and Police Departments which resulted in better overall large band communication.
• Attended regularly scheduled meetings representing the office of Public Safety for the District.
• Developed and enhance strategic goals and objectives for the Program (EVM).
• Prepared and managed all risks and issues and wrote mitigation plans.
• Helped resolve issues with OMB-300 business cases and updated documents for clients.
• Maintained the Capital Planning and Investment Control Processes (CPIC) and launched new processes.
• Communicated and updated management on all status reports and applicable documents.
• Monitored production, resources and budget to maximize program efficiency.
• Reported on SLAs and SOWs changes to management.
• Collaborated with management and teaming partners.
• Directed configuration management and quality assurance teams.
• Managed and evaluated key program personnel.