SUMMARY

• 15 years of experience in Engagement Management, Program, Project and Portfolio Management with extensive “C” level interaction.
• Management responsibility and oversight of technical and administrative personnel teams of 100 or more resources and combined program budgets of up to $100 million
• Proficient in program/project tools: Planview, Clarity, MS Project, and Documentum.
• Experienced in multiple PM methodologies, i.e. PMI, Agile, ITIL, SDLC, Waterfall and RAD methodologies
• Excellent verbal and written communication skills; strong interpersonal, leadership and managerial

AREAS OF EXPERTISE

• Leadership & Strategic Planning
• Technology & Solution Architecture
• Mergers and acquisitions
• Web
• Disaster recovery planning
• Change control management
• Software and application development
• Ecommerce, Digital and Mobile
• Business Forecasting / P&L Mgmt
• Client and vendor relations
• Security, infrastructure architect/design
• Compliance and project auditing
• Productivity improvement, systems optimization business process reengineering
• Enterprise - wide and global deployments, implementations and migrations

TECHNICAL SKILLS

Software/Tools: MS Project, MS Project Server(knowledge), Omniture, SharePoint, JIRA, Business Engine (BEN), Planview, HP Quality Center, SAP CATS, Siebel CRM Interfaces, TeamSite, Documentum, Informatica, TIBCO, Oracle, PL/SQL, Rational ClearQuest, NetSuite Enterprise for ERP and CRM, Magento, IBM Websphere Host on Demand software, IBM Websphere MQ Series, Microsoft .Net Framework, Visual Studio, Visio, Biztalk, DB2, EDIFECS XEngine, SeeBeyond EAI Suite, HIPAA ANSI X12, PGP Encryption Software, Sterling Commerce’s Connect Direct software/NDM, EAI, Gentran, Wildcat BBS, ANSI X12 Health Care Maps, Novell, C#, JAVA, Visual C#, AJAX, Visual C++, C++, ‘C’, JBuilder, Lotus Notes, XML, Power Builder, Oracle Web Server, PC/TCP, TCP/IP VB.NET, Shell scripts, Perl, CICS COBOL, Lotus Notes

Databases: SQL Server, Oracle, Teradata, DB2, Visual Foxpro, MySQL, Watcom SQL, MS Access

Hardware: Windows 2000 Advanced Server Clusters, Sun Sparc 2000, Sun Sparc 20, Silicon Graphics family, PCs, VAX, Microprocessor based systems, Gould’s SEL 3277/80, IBM mainframe

O/Ses: Windows, UNIX, LINUX, ULTRIX, IRIX, VMS, DOS

PROFESSIONAL EXPERIENCE

Confidential, TX

Program Manager

Responsibilities:

• Brought in as an SME to extract a leading edge mobile program from trouble and put it on the path of stability. Planning and supporting customer facing mobile program.
• Lead and manage the new financial application for the mobile program facing the customer.
• In a fast-paced Agile environment, facilitated and mitigated resolutions for mobile initiatives including operational, technical and functional aspects in a retail environment, onsite and offshore.

Confidential

Project & Program Management - Consultant

Responsibilities:

• Spearheaded the analysis and break down of complex Actuarial, Finance and Underwriting processes into a large strategic program to be executed over multiple years. Total Portfolio value for implemented and proposed programs is $8 million.
• Redesigned processes to increase effectiveness of group insurance renewals for entire Small Businesses market, establishing increased accuracy and mitigating risk of legal implications
• Implemented a program with the Federal Veterans’ Affairs as client. This program included an insurance web portal and modifications to the IVR leading to a more user friendly and robust portal thereby substantially increasing new customer base and service level for service members.
• Performed enterprise wide analysis of existing applications to resolve gaps leading to fraud or identity theft, thereby reducing legal implications.
• PLC / SDLC extensively used. Compliance Audits completed for each program and project managed. Worked with Business Teams to facilitate Training.
• Software Suite “Clarity” and Microsoft Project used for Program, Portfolio and Project Management.
• Managed SIT, UAT, Performance Testing, Security Related Testing, and migration to environments, deployment to Production and Post-Production Support in Warranty Period.
• Work force Management along with complete communications & engagement planning done.

Confidential, King of Prussia, PA

Engagement & Program Management - Consultant

Responsibilities:

• Provided CIO advisory, IT strategy and operating model thought leadership services while managing global delivery teams
• Maintained full responsibility of program budgets, resource utilization, scope management and timeline compliance of custom applications for mobile platform, digital media advertising, SEO and internet based web analytics systems
• Re-engineered business processes to improve forecast planning, customer satisfaction and standardized process flows of healthcare job portal, Order to Cash, ERP, and CRM systems.
• PLC / SDLC - Iterative Methodologies used. Used Clarity for Project & Program Management along with MS Project. Compliance Audits completed for the program and projects managed. Provided PLC / SDLC Best Practices Mentorship and training. Work force Management along with complete communications & engagement planning done.

Confidential, Whitehouse Station & Cokesbury, NJ

Program & Project Management - Consultant

Responsibilities:

• Oversaw a portfolio of Customer Connect, Global Sales, Infrastructure / Security and Research Analytics programs
• Managed projects for Global Human Health, Global Services, Corporate Finance and Merck Research Laboratories resulting in increased sales, better management of resources to global users, service mandated federal requirements (FCPA) and enhancements to financial systems
• Managed programs in relation to the merger of Merck and Schering-Plough leading to retirement of applications while identifying and phasing out redundant functionalities
• Managed global teams from multiple vendors for end-to-end portfolio delivery, oversight of technology architecture and planning, process and configuration management
• Utilized SAP Enterprise Resource Management to manage portfolio financials. Managed projects interfacing SAP as well as interfacing Siebel CRM. Provided mentoring and guidance to project managers. Received commendations from Merck executives for successful deliveries. PLC / SDLC followed per Merck Guidelines. Microsoft SharePoint extensively used. Microsoft Project used for Program and Project Management. Managed SIT, UAT, Performance Testing, Security Related Testing, migration to environments, deployment to Production and Post-Production Support in Warranty Period. Work force Management along with complete communications & engagement planning done.

Confidential, Somerset, NJ

Program & Project Manager

Responsibilities:

• Analyzed portfolio of programs for CVS platform consolidation and platform enhancement.
• Collaborated with C-level and senior management teams on progress, issues and risks to formulate business improvement initiatives and alignment with short and long-term strategic vision
• Performed capacity and demand planning of 100+ offshore and onsite resources
• Total portfolio of programs and projects in excess of $100 Million.
• PLC / SDLC practices extensively used. Compliance Audits completed for each project managed. Microsoft SharePoint extensively used. Microsoft Project used for Program and Project Management. Work force Management along with complete communications & engagement planning done.

Confidential, Newark, NJ

Sr. Project & Program Manager

Responsibilities:

• Managed complex enterprise level products, solutions, custom applications, with cross functional teams of between 5 and 100 resources with budgets of 40 million
• Spearheaded high value critical programs for Horizon eSolutions, EDI Services, compliance, claims, membership and enrollment, Accounting, Health savings account, providers and subscribers, NASCO, Johnson and Johnson and BCBS Association
• Demonstrated proficiency in ensuring IT governance and timely delivery, through established PMO / ITIL best practices. Evaluated and prioritized current and proposed projects in IT portfolio
• Utilized existing procedures and developed periodic dashboard (KPI, metrics) for forecasting and reporting project portfolio resulting in improvement of profitability and customer base
• Managed Portfolio containing federal and BCBS Association mandated projects, ensuring standards to keep the company in compliance with HIPAA and other government regulations
• Participated in Stage EPMO Gate Reviews to ensure adherence to Governance procedures, release of funding for future project phases and Benefit Realization
• Conducted brainstorming sessions with SMEs enterprise wide for best practices in project management, benchmarking of cutting edge technologies, emerging markets and data elicitation and business improvement strategies
• Bolstered business continuity through Disaster recovery management planning and implementation
• Coordinated data elicitation, creation of Business requirement documents, use cases, JAD sessions, traceability matrix, technical requirements and specifications, test plan and test case creation, software development, integration, performance and business testing, deployment to production and post-production support. Facilitated training of business and technical teams
• Responsible for Enterprise Business Messaging on Phones, infrastructure projects including data connectivity and networks
• Led and developed projects that included ICD-9 and CPT Codes. Have knowledge of ICD-10
• Utilized Microsoft SharePoint, Microsoft Project & Planview for portal for project management and documentation
• Managed contract administration and performed evaluation of vendors, technologies and software products
• PLC / SDLC extensively used. Compliance Audits completed for each program and project managed. Worked with Business Teams to facilitate Training. Managed SIT, UAT, Performance Testing, Security Related Testing, migration to environments, deployment to Production and Post-Production Support in Warranty Period. Work force Management along with complete communications & engagement planning done. Training facilitated for Technology Teams and Business Teams / End User Teams.