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Erp Support Project Manager Resume

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Coronado, CA

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SUMMARY

  • Experience in IT/Government/Healthcare Customer Service, Helpdesk and Operations Management.
  • Experience in doing excellent documentation for business and system requirements.
  • Experience in working with various tools such as SQL, and Microsoft Visio.
  • Expertise in system design and development requirements for business processes.
  • Vast experience in Healthcare Project Management, Business Analysis, Business Modeling and Data Modeling.

TECHNICAL SKILLS

Applications: Microsoft Word, Excel, Access, PowerPoint, Front Page, Project, Visio, Outlook, SAP R/3 FI, GL, MM, PM, ERP, CRM, BW, AP, AR, Engineering Blue Print System, Adobe Photoshop, Illustrator, Acrobat, Business Objects, Kronos Time Keeping, PeopleSoft, Healthnet System, Crystal Enterprise, QuickBooks, MediClick, Financial Link, Sunrise Budget System, ESSBASE, Oracle, Microsoft Windows (XP,Win7) Apple OSX, Lawson, Business Objects, Budget Builder

Programming: SQL, Visual Basic, HTML

PROFESSIONAL EXPERIENCE

Confidential, Coronado, CA

ERP Support Project Manager

Responsibilities:

  • Responsible for providing Military Aircraft Technical Data Software Management Support.
  • Provided Naval Aircraft Financial, Cost and Legal Contract Acquisitions Support.
  • Validated and balance all NAVAIR and NATEC Naval general ledger accounts.
  • Provided QA support for all Naval Technical Publication Deficiency Reports.

Confidential, San Diego, CA

Senior Technical Support

Responsibilities:

  • Managed and prioritized technical projects, including product manuals, release notes, installation instructions, help systems and quick reference cards to meet customer needs. Regularly exceeding all productivity goals.
  • Provided the County of San Diego 24/7 Helpdesk support for Kronos application break fix tickets using Peregrine Service Center Application.
  • PeopleSoft Daily Payroll and Master File Reporting experience (24,000 County of San Diego employees/Access Roles/Job Data/Process Monitor/Kronos - PeopleSoft Interface).
  • Supported 24,000 County of San Diego employees in maintaining PeopleSoft-Kronos interface data integrity.

Confidential, San Diego, CA

Healthcare Technical Support Coordinator

Responsibilities:

  • Facilitated “best practice” IT Operations through the strategic development and ongoing maintenance of systems architecture and LAN/WAN infrastructure for onsite and remote offices, with additional accountability for data security, backups, archiving, disaster recovery and all data center operations administration and user support.
  • Developed a Healthcare Microsoft Access database infrastructure based on HIPPA requirements that supported 300 hospitals and 500 local practitioners in Southern California.
  • Information Systems Coordinator- Primary responsibility was to implement a new email system from Eudora 4.0 to Microsoft Exchange 5.5. This included common security infrastructure (Spam blocking), networking (Web email), messaging system (PDA’s) common operating system (Email access and security) and common office solutions (Shared calendaring).

Confidential, Chula Vista, CA

SAP Technical Support

Responsibilities:

  • SAP Systems Analyst- Developed extraction tools (Macros, Pivot tables, MS Access), for SAP financial downloads in order to create an external data warehouse.
  • SAP Systems Analyst- Provided SAP support that included: BI, GL accounts, A/R, A/P, inventory, manufacturing, engineering and quality insurance.

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