Project Manager

Skills

Employment History:

Confidential

Program/Project Manager

As Program/Project Manager for multiple projects at Blackboard, participated in recommending the roadmap for multiple acquired companies and their systems into the corporate systems and setup the Corporate Program Management Office and processes. Managed some of the project implementations as project manager. Application Landscape included PeopleSoft Financials CRM, Salesforce, Cameleon CPQ, Net Suite, and SalesLogix.

Confidential

Program Manager

As Oracle Program Manager at All scripts, managed a team of about 40 resources across the Oracle 11i R12 Projects. Successfully went live with 8 projects 3 Projects in Release 1, ePayables in Release 2, Oracle Customer Data Hub in Release 3, and Finance/Supply Chain/Human Capital Management in Release 5. Managed various contentious situations deftly by building consensus and balancing the needs of the client and the team with the project goals and objectives.Worked closely with the Change Management Lead and Training Lead towards accomplishing project deliverables which included creating communication plans, leadership alignment plans, training content, user manuals, SOPs etc. Managed integrations across various project teams including Salesforce, Clarity, and Saba/LMS etc

Confidential

Project Manager

Project Manager for multiple projects across Global Oracle ERP R12 Development, Production Support, Integrations, Implementing Upgrade from 12.0.4. to 12.1.2 and Upgrade from Oracle SOA Suite 10g to 11g for one of the world's largest consumer products companies.. Responsibilities included managing teams of 40 resources across US, India and Malaysia. Responsibilities also included managing monthly releases, managing resources for the R12 upgrade, Performance enhancements, Problem Management, Risks, Issues, Budgets, Project Charters, and Project Plans, Reporting Solution improvements for Noetix and OBIEE, Implementation planning towards solution redesign of Europe Implementation.

Confidential

Senior Manager

Oracle Solutions

Started on the project as the Technical Lead and quickly stepped up to the role of Project Lead. Responsibilities included leading the technical design, development, architecture and integration of the solution which includes Oracle iProcurement/Purchasing 11.5.10 and Vinimaya Smart Search Catalog. The solution includes OA Framework configurations/extensions, Forms Personalization's, integration using webservices, extending/customizing reports using XML Publisher. Responsibilities also included coordinating with other teams PM, QA, security, infrastructure, Vinimaya, Client and managing Catalog Loads across all teams until 30 day post-Phase1 support period Phase 1 went live in Dec 2008 with an aggressive timeline of three months for design, development and deployment. Additional Phase 2 related activities included refining processes and templates, planning for requirements / scope / resources, GAP analysis and managing the Oracle implementation with enhanced functionality and performance improvements. Worked closely with the Change Management Lead and Training Lead towards accomplishing project deliverables which included creating communication plans, leadership alignment plans, training content, user manuals, SOPs etc. Managed integrations across various project teams including Salesforce, Clarity, and Saba/LMS etc.

Confidential

Solution Lead / Project Manager

• CRM Solution Lead for strategy, business development, budgeting, business case, revenue plan, resource and project planning, managing the implementation of Oracle and Siebel CRM/Case Management solutions. The Oracle CRM/Case Management solution provides the processes and technology to manage customers and perform case management using Oracle CRM as the core and front end. The Oracle CRM modules/technologies implemented in Phase I include TeleService, Interaction Center/Scripting, Customer Support HTML Service , Workflow and integration with Rules Engines such as iLog JRule. Responsible for lead roles on various RFP responses for proposals involving these CRM/Case Management solutions. Additional responsibilities include:
• Project Management, hosting/infrastructure planning, coordinating design sessions, planning and conducting CRPs, which included Oracle Corp's product and solution managers to help create an innovative solution, Rules Engine product evaluation and managing setup/integration of iLog with Oracle using XML.
• Communicated/marketed our capabilities at Oracle Open World and presented the solution at DCOAUG. Managed communication of solution capabilities internally within BearingPoint, externally to Oracle Corp and to prospective clients.
• Managed implementation of Siebel Case Management Solutions with OBIEE Siebel Analytics at the BearingPoint Solution Center. These solutions included Courts Case Management, Evidence and Property Management, Immigration related Case Management.
• Managed implementation of Oracle Case Management Solutions at the BearingPoint Solution Center. These solutions included case management related to Childcare, Child Welfare SACWIS , and Government Programs for Housing Applications.

Confidential

Implementation

Responsibilities included aligning the design, development and integration of the components, maintaining the overall integrated program plan, getting inputs from all vendors and client project managers, managing program issues list through update and resolution, driving progress with discipline and quality through the various design meetings as well as CRPs and readiness reviews. Worked closely with the Change Management Lead and Training Lead towards accomplishing project deliverables which included creating communication plans, leadership alignment plans, training content, user manuals, SOPs etc. Managed integrations across various project teams including Salesforce, Clarity, and Saba/LMS etc. The solution included Oracle Healthcare Transaction Base HTB for the data repository with WebServices used for most integration. Orion Health products Concerto and Soprano were used for the portal, workflow, and clinical application functionality. All scripts was used for electronic prescriptions and the Initiate Identity Hub was for the Enterprise Master Person Index EMPI functionality. Oracle Identity Management Suite was used for user identity management.

Confidential

Technical Lead Oracle Federal Financials Implementation 11.5.9

Technical Lead for a large Oracle Federal Financials implementation for the Department of Health and Human Services. The development effort included design and development of conversions, interfaces and customizations to implement Oracle Federal Administration, Accounts Receivable, Accounts Payable, General Ledger, Project Accounting and Purchasing modules. Responsibilities included technical project management, acting site lead, architecture, instance strategy and deployment, coordinating with functional, testing, change management and client teams. Anticipated and adapted to challenging budget changes in the project and was a key member of the leadership team that created and presented appropriate options to meet the client's needs. Responsibilities also included analysis of Integration Architecture and recommendation of real-time integration strategy. This included analysis of options using 9iAS Interconnect, WebServices, XML/Servlets etc.

Confidential

Project Lead/Technical Lead Oracle Applications CRM Upgrade to 11.5.9

Project Lead/Technical Lead for an Oracle CRM Call Center implementation for the Pension Benefit Guarantee Corporation PBGC . Started on the project as the Technical Lead for a team of six technical consultants implementing an upgrade to v11.5.9 and enhancements to the pilot v11.5.8. Within two months, stepped up to the role of Project Lead. Mentored and guided a diverse blend of 20 resources from BearingPoint, Oracle and multiple sub-contractor resources. Demonstrated a strong commitment to excellence, dedication to solving the client's problems, positive attitude and promoting harmony, inspiration, focus and teamwork under difficult situations and managed diverse challenging personalities. Responsibilities included technical project management, architecture, instance strategy and deployment, interfacing with functional/testing/client teams. Managed the team to meet an aggressive schedule of going live with the upgrade of Oracle TeleService, Oracle Email Center, CRM Foundation Territory Manager , Oracle Install Base and implementing 43 additional requirements within a short timeframe of five months.

Confidential

Manager, Oracle Solutions

Responsibilities:

• Client focused Technical Pre-sales presentations, project proposal preparation/responses, and active pursuit for new business, represent Answer think at trade shows like OAUG and Appsworld to generate leads for new business, participate in the entire life cycle of projects.
• Employee focused Part of the Leadership Team within the Technology Service Line and led the Emerging Technology group. Responsible for mentoring colleagues, developing toolkits, winning new business to staff employees on Oracle's Emerging Technology components like 9iAS Portal and Wireless and their integration with the Oracle ERP/CRM applications. Conducted internal trainings around these technologies.
• Partner focused Primary Answer think contact for Oracle's Portal Partner Initiative. Worked with the Oracle alliance group towards creating emerging technology demos. Facilitated a breakout session on Oracle Portal at Atlanta-OAUG.

Confidential

• Subject matter expert and Technical Leader for the 9iAS Internet Platform. Responsibilities included:
• Framework and methodology development for the Portal and Wireless Product Service Offerings
• Integration between the functional and technical Portal and Wireless requirements
• One of the key contacts for the Oracle Portal and Wireless Product Areas
• Key contact for the Oracle Portal Partners.
• Key Solution Integrator for the Diamond Solution - which integrates an end-to-end solution and expands business applications to take advantage and leverage Oracle Portal and Wireless
• Technical Lead for both internal and external Portal and Wireless Projects