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Telecom Portfolio/program Manager Resume

EXPERIENCE SUMMARY;

  • Confidential is an accomplished project manager specializing in managing multi - million dollar projects for industry leaders in mid-sized to larger IT PMO s and telecommunications with a track record for turning around at-risk projects to build and sustain business relationships and retention. Her most recent roles include:
  • Project Manager; Including 11 years of experience as a customer facing Project/Program Manager. Identified scope, developed strategic project plan, and identified upfront risk analysis and mitigation plan.
  • Responsible for end-to-end project management throughout the life cycle of a software/system development project/programs.
  • Infrastructure Project/Program Manager; Project Manager for the Infrastructure Group. Projects include; server, mainframe and storage installations, environment upgrades and data center migrations.
  • Program manager for co-location infrastructure projects and activities. Managed Call Center network projects, vendor relationship and pipeline activities.
  • Responsibilities include; managing technical resources, hosting meetings, assisting with budget, creating and managing project plans. Coordinating with business on scheduling project and change management activities. Responsible for end-to-end project management throughout the life cycle of a software/system development project/programs. Manage all aspects of supply chain for assigned programs including material planning, purchase order placement process, material expediting and logistics. Validate Bill of Material integrity and presented analysis to management.
  • Implementation Project Manager; responsible for simultaneously managing teams of stakeholders through the execution of network implementations both domestically and abroad throughout the life cycle of a software/system development project/program .
  • Managed all aspects of supply chain for assigned programs including material planning, purchase order placement process, material expediting and logistics. Validate Bill of Material integrity and presented analysis to management.
  • Migration Project Manager; responsible for migration of entire customer base from one IT network/server solution to another.

SKILLS INVENTORY:

  • PMI / PMBOX Project Management Process Groups
  • Identified Scope
  • Led Initiation, Planning, Development, Execution, Closeout
  • Project Plan (WBS) Creation & Tracking
  • Developed Project Charters
  • Cost Budgeting, Forecasting & Tracking
  • Knowledge of Software Development Life Cycle (SDLC) Project Management
  • Created Statement of Works (SOW)
  • Established Communications Plans
  • Vendor Management
  • Resource / Stakeholder Management
  • Risk/Issue, Mitigation and Change Management
  • Presented Executive Team Project Status Reporting
  • Deliver Post Implementation Review
  • Project Closeout

TECHNICAL DELIVERY:

  • Network Infrastructure Planning, Design, Configuration and Delivery
  • Simultaneously Manage Multiple Complex Projects
  • Complete Delivery with Cross-Functional Team
  • Cost Management Ownership (Define/Track/Report)
  • Ensure Equipment Ordering, Staging, Placement
  • Validation Of Environment Setup And Readiness

TECHNICAL SKILLS:

INFRASTRUCTURE EXPERIENCE: VoIP, Mainframe, Networking, Change Management, IP Security,Firewall

METHODOLOGIES: PMI/PMBOK, AGILE, WATERFALL

Tools: MS PROJECT: MS OFFICE SUITE, SharePoint, Visio, HP PPM, PlanView,Clarity. Niku/Open Workbench, Oracle. SQL,Wiki, HTML. JAVA, XML, VMWare, Unix, Citrix

Industry Application: Education, Medical,Sports

CHRONOLOGICAL SUMMARY OF EXPERIENCE:

Confidential

Telecom Portfolio/Program Manager

Responsibilities:

  • Centralized management of 3 portfolios, totaling approximately $74 Million which included identifying, prioritizing, authorizing, managing, and controlling projects, programs and other related work to achieve specific strategic business objectives.
  • Manage all aspects of supply chain for assigned programs including material planning, purchase order placement process, material expediting and logistics.
  • Validate Bill of Material integrity and presented analysis to management.
  • Analyze BOM risk, identifying and validating risk parts, driving resolution and/or developing mitigation plans for all at risk components.
  • Brought about continuity of material supply and delivery ensuring no shortages or delays between prototype and early production.
  • Proactively drove supplier performance and team expectations by working with suppliers to meet or exceed committed performance while building relationships and trust.
  • Responsible for managing technical resources located in 6 geographical regions, moderating bi-weekly status meetings, managed the budget against the forecast, create and managed project plans.
  • Conducted Stage Gate Reviews.
  • Coordinated with business management on scheduling project and change management activities.
  • Project planning (baselines, estimating), working with vendors, and tracking milestones/issues/risks.
  • Additional duties include creating executive dashboards and presenting to senior management.
  • Managed the full life cycle of the projects utilizing the PMI/PMBOK, AGILE and WATERFALL methodologies while employing MS Project, MS Office, SharePoint, HP PPM, and Clarity.

Implementation Project/Program Manager

Confidential

Responsibilities:

  • Successful management of Confidential Contracted Data and Voice implementations of new network installations, and or upgrades, downgrades or moves of existing networks domestically and abroad.
  • Assisted engineering with network design, provisioning and pre-configurations of IP security and firewall deployment.
  • The voice and data products included MPLS, Ethernet, VoIP, Sprint-link Frame Relay, Toll Free, Switched and Dedicated Voice, SIPT Trunking, SaaS and Cisco Managed Services.
  • Responsible for end-to-end project management throughout the life cycle of a development project/program.
  • Managed the full life cycle of the projects utilizing the PMI/PMBOK, AGILE and WATERFALL methodologies while employing MS Project, MS Office, SharePoint, Visio, HP PPM, PlanView, Clarity and Rally.
  • Manage all aspects of supply chain for assigned programs including material planning, purchase order placement process, material expediting and logistics. Validate Bill of Material integrity and presented analysis to management.
  • Consulted with management and reviewed project proposals to determine goals, time frame, funding limitations procedures for accomplishing project, staffing requirements and allotment of resources. Worked closely with the end users, business technologies, and others to understand and prioritize business goals and information needs related to the project.
  • Managed people with diverse skill sets and reporting structures in a matrix organization.
  • Conducted Stage Gate Reviews.
  • Provided risk management and issue resolution.
  • Prepared project status reports and kept team, management, clients and others informed of project status and related issues.
  • Directed and coordinated activities of project personnel to ensure project progressed on schedule.
  • Additional duties include creating executive dashboards and presenting to senior management.

Confidential

Program Manager

Responsibilities:

  • Managed conversion project to migrate entire Confidential Customer Base from Legacy ATM Network Platform to New Robust MPLS network resulting in an overall company savings of 10%.
  • Responsible for end-to-end project management throughout the life cycle of a software/system development project/program.
  • Managed the full life cycle of the project utilizing the PMI/PMBOK, AGILE and WATERFALL methodologies while employing MS Project, MS Office, SharePoint, Visio, HP PPM, PlanView, Clarity and Niku/Open Workbench.
  • Implementation Plan creation used as an outline for identifying Scope of the project, gathering information and properly setting stakeholder expectations.
  • Order reviews which included contract review, verbal site surveys, and solutions design reviews and signoff.
  • Project plan preparation detailing and outlining Confidential vs. customer responsibilities and liabilities, change management procedures and associated fees, and defined risk and mitigation plans.
  • Negotiated communication plans in the form of weekly, bi-weekly or monthly conference calls with the customer to discuss the progress of the projects, contingencies, mitigations and/or change management.
  • Coordinated Installations of contractual hardware and software with internal and 3rd party vendors. Project completion including billing activation, confirmation of error free billing, and confirmation of on-time and on-budget delivery.

Implementation Specialist

Confidential

Responsibilities:

  • Responsible for assisting multiple Project Managers with order initiation, customer communications and analysis of project milestones through project life cycle.
  • Assists Project Managers with risk assessment and identified triggers to enable delivery of projects according to business commitments.
  • Lead sessions to collect data, documents and other information and create specifications that describe how the system will be implemented.
  • Ensured SLA requirements were met by internal organizations and customer driven SLA’s per contract.
  • Performs quality management activities to ensure errors are identified and corrected prior to the implementation date.
  • Maintains detailed reports, timelines, and resource lists to provide the implementation team with timely information and available resources.

Business Billing Analyst

Confidential

Responsibilities:

  • Oversees resolution of complex billing issues by resolving billing errors and addressing customer complaints.
  • Proactively performs 1st invoice reviews to improve customer knowledge of billing platform.
  • Works with internal organizations to identify and correct systematic and contractual errors resulting in chronic billing issues.
  • Responsible for issuing customer credits and debits based upon billing issue analysis.

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