SUMMARY

• Multi - lingual PMP, CSM, CSPO and Six Sigma Black Belt Certified Senior Project and Process Manager with expertise in bridging the gaps among business, IT and other stakeholders to drive project results.
• Apply Scrum to improve teamwork, communication and speed during SDLC. Strong background in CRM migration and legacy system migration and integration in complex environments.
• Excellence in developing and implementing process improvements and cost reductions that enhance global business performance. Effective problem-solver, communicator, and collaborator.

• Customer Relationship Management (CRM)
• Gate Review Process
• Vendor / Consultant Management
• Employee Training and Development
• Data Analysis
• Infrastructure releases
• Information database management
• Language: English, Chinese (Mandarin, Cantonese & Hainanese)
• Professional Services
• Hardware and Software Upgrades
• Sales automation software
• Cross functional communication

TECHNICAL SKILLS

Knowledgeable: BOBJ | SAP | Cognos | HTML | Tableu

Proficient: Salesforce | Siebel Sales Automation

Expert: MS Office (Word, Excel, PowerPoint, Project, Access, Visio); Project Server, SharePoint, Office 365

PROFESSIONAL EXPERIENCE

Confidential, Glen Mills, PA

Process & Methodology Leader / Sr. Project Manager

Responsibilities:

• Led design and adoption of disciplined Enterprise Architecture processes, methodology, and metrics.
• Led process definition, adoption and improvement programs consistent with the roadmap and collaborate with appropriate EA resources to implement.
• Led projects to deliver a timely separation of the business systems, infrastructure, data and processes from Confidential and made Axalta capable as a stand-alone business.
• Developed Data Storage ( Backup /Storage / Archiving ) Comprehensive strategy that simplified the complexity of technology specific processes and contributed insight on Data Storage to Target Architecture deliverables & roadmap.
• Led Global Capital Authorization platform transition to SharePoint and Global Capital Expenses Tracking platform transition to the new data center. Both supported $125 million capital budget in 2014.

Confidential, Wilmington, DE

Six Sigma Black Belt - Marketing & Sales

Responsibilities:

• Contributed $390,000 in savings from multiple Marketing and Sales related projects through my focused efforts as M&S Black Belt candidate. Highlights include:
• A project producing $117,000 annual savings in Salesforce ( SFDC ) project engagement and development support costs
• $43,000 annual savings through legacy Marketing & Sales applications reductions
• $225,000 annual savings through the elimination of multiple legacy applications in Solae (a newly acquired business)
• Led Kaizen event with cross functional Confidential and consulting teams to identify root cause of data feed errors from SAP to Salesforce, enabling global business to understand where growth opportunities exist.
• Leveraged an existing feature ‘Web-to-Lead” in Salesforce to digitalize the Global Brand Approval Process which saved more than 70% of manpower in Marketing Brand Office globally. Increased customer’s satisfaction. Received an award from Global Marketing Brand Office.
• Led M&S IT leadership team to create 5-year Horizon Charts and develop Critical Operation Tasks, which set critical strategies and direction for the entire global organization.
• Spearheaded M&S IT global team to accomplish the Staffing Strategic Planning on time, working across-domains. Infused the leadership team with new ideas and made recommendations throughout the entire project to enable them to make intelligent business decisions.

Confidential

Senior Program Manager

Responsibilities:

• Led a cross-functional teams and vendor to implement Audio Conferencing Upgrade to Global users to eliminate the surcharges and saved $1.1 million per year Received an award from Confidential Director.
• Led a cross-functional global teams and vendor to implement a Networking tool from concept design, system development, UAT, launch and training to all IT Community of Project Excellence members in globally. A tool that helps PM members to do networking and to collaborate all the efforts in project management within IT organization. Received an award from IT PMO.
• Was asked by Confidential director to step up to lead EVPN project that was behind schedule. Rescued this project by convincing and coaching the project team and a vendor to re-prioritize the tasks and used different methodology to migrate it and was able to bring the project back on track.
• Overcame budget issue by changing the original project objective from 'IT Costing Saving' to 'Intellectual Property and Confidential Information Lose Prevention' by collaborating with Security, HR, Facility Services & Real Estate. Implemented wireless capability into unsecured facilities to align with Security goals & objectives. Increased customers’ satisfaction and contributed to IT cost saving commitment.
• Enabled intelligent business decision by IT upper management. Assisted them in managing budgets more effectively. Helped optimize financial commitments for approx. $10 million annual spend.

Confidential, Weehawken, NJ

Senior Project Manager

Responsibilities:

• Led and managed rollout deployment of the PACE redesign project, a company service mark with $26 billion in assets.
• Led upgrades and releases on Order Entry (COE / Bonds Online / ICST), Research, ConsultWorks Platform, ConsultWorks Mobile, Citrix upgrades projects and all UBS Bank related releases.
• Initiated and implemented improvement on the technical issues escalation / resolution process, resulting in shorter project timelines and improved customer satisfaction.

Confidential, New Providence, NJ

Project Manager

Responsibilities:

• Increased BooksInPrint® Content Management subscription renewal rates more than 12%.
• Grew United States Field Sales productivity by 60%.

Confidential, Murray Hill, NJ

Siebel Project Manager

Responsibilities:

• Provided senior executives (including CEO and President) a complete and real-time global view of the sales pipeline across all segments and product units.
• Increased productivity of sales personnel; improved funnel / forecast management and CRM processes.
• Drove inventory reduction in EMEA Switching Global Provisioning Centers.
• Ensured better visibility of $700 million inventory to senior executives.

Confidential

Product Market Manager

Responsibilities:

• Managed 4Ps by assessing services market, analyzing financial business case, and establishing service offers and pricing structure.
• Improved product launch process efficiency by more than 50% and reduced time-to-market through coordinated activities across teams and organizations. Launched Cajun products into the market within six weeks - received a VP award.
• Increased yearly revenue to $200 million for the INS offer / platform for Enterprise & Service Provider markets.