Profile

Summary:

Highly skilled Project Manager and Analyst with over 10 years' experience in creating, solving and implementing process oriented business solutions. Experienced with a diverse client base and analysing business strategies. Demonstrated skills in multiple cross functional business process, Infrastructure improvement and application development projects, which involved Solution design and architecture methods. Exceptional communication and interpersonal skills with strong organizational abilities.

Specific skills include:

• Result Oriented: Created, executed and implemented a project plan which replaced single channel operation model to multi-channel operational model. Eliminated redundancy, improved productivity, reduced operational expenses and increased efficiency.
• Self-Motivated: Successfully led multiple concurrent full life cycle projects both in a team environment and individually. Produced accurate results and exceeded customer expectations.
• Relationship Minded: Well versed in building and cultivating relationships with business partners, colleagues, and management that resulted in collaborative planning to develop new processes and retention of client contracts.
• Process Oriented: Successfully worked on numerous process improvements and re-engineered business processes using BPMN tool set to improve efficiency both for client and organisation.
• Technically Proficient: Business Analyst with a technical background of programming, system analysis, online/batch processes, Entity Relationship Diagrams ERD and file design

KEY experience ACHIEVEMENTS

Project Manager/Lead Analyst,

Confidential

Project Involved in:

• Manage CoS intranet program of work.
• Develop CoS Intranet Governance and Policy
• Integrate SharePoint 2010 with MS Dynamics AX for CoS
• Develop 6 different applications based on SharePoint 2010
• Develop 48 Forms for numerous city initiatives
• Develop 12 Knowledge Management Sites for different Business Units
• Business Process improvement for HR, Finance and Service Delivery Teams

Work Performed:

• Managing end to end SharePoint projects Initiation Closure
• Manage workshop and requirement elicitation
• Deliver online business strategy documentation.
• Deliver SOW for Vendors
• Managed vendor on different product delivery
• Managed intranet Solution delivery Team
• Writing Business case and managed throughout the project for business justification.
• Designing management reporting on projects.
• Writing business and Functional requirements.
• Provision and migration planning and scheduling.

Methodology Followed:

• ITIL v3
• Prince 2
• Application Used:
• SharePoint 2010.
• HP TRIM
• InfoPath 2010.
• MS Dynamics AX.
• Visio 2010: For system architecture design, BPMN, workflow.
• JIRA: For sprint and product management.

Project Manager/Cloud Specialist,

Confidential

Project Involved in:

• Business Process and product strategy implementation for retail clients
• Pricing Model for Multitenant clients.
• Managed multiple outsource partners to deliver cloud based program of work.
• Develop IOS and Android Applications for Client
• Release the first stable cloud orchestration engine on AWS.

Work Performed:

• Performed SCRUM master role for product development
• Business product strategy documentation.
• Technical presales and product development.
• Integrating Business process to support the development work
• Writing Business case and evaluating.
• Support client site on cloud management issue.
• Designing management, operational and support process through UML
• Facilitating workshop with stakeholders and end users to gather requirements
• Writing business and Functional requirements.
• Provision and migration planning and scheduling.
• Conduct Fit-Gap analysis and Impact Assessment.

Methodology Followed:

• ITIL v3
• Prince 2
• Application Used:
• Ruby, J2EE and Puppet language for Online and server side scripting.
• Salesforce: Multi-Tenant client management.
• Visio 2010 and Bonita Soft: For system architecture design, BPMN, workflow.
• JIRA: For sprint and product management.

Senior Business Analyst,

Confidential

Project Involved in:

• E-commerce Implementation including Adobe Omniture Web Analytics, Endeca Search Engine, Payment Gateway system and Magento.
• Harvey Norman Mobile platform and E-commerce App Delivery
• SharePoint Risk Management System Implementation
• SharePoint customer first communication system implementation
• Enterprise SharePoint 2010 Upgrade
• Web Enterprise DATA HUB Implementation IBM WebSphere
• Online Enterprise Master Data Management Implementation

Work Performed:

• Design UI wireframe and story boarding for E-commerce and SharePoint
• Design SharePoint meta data, taxonomies and template
• Business Architect strategy documentation
• Integrating Business process as per the project guidelines
• Writing Business case and evaluating.
• Designing management, operational and support process through UML
• Facilitating workshop with stakeholders and end users to gather requirements
• Writing business and Functional requirements.
• Provision and migration planning and scheduling.
• Conduct business change management process analysis.
• Conduct Fit-Gap analysis and Impact Assessment.
• Mentoring junior team member.

Methodology Followed:

• Agile
• TOGAF
• ITIL v3
• Prince 2
• Application Used:
• Black Pearl Work Flow Management
• Visio: For system architecture design, workflow.
• Clarity: Project Management
• Rational Rose: For UML design
• JIRA: For product development management

Senior Business Analyst,

Confidential

Project Involved in:

• Online system implementation for National Livestock Identification system NLIS on .net 3.5
• Web Based System monitoring dashboard implementation
• Business Intelligence Implementation with SQL server 2005
• XML Transaction and Reporting Implementation
• Implement Document Management using MOSS 2007 Visual Studio 2008 platform

Work Performed:

• Integrating Business process to support the development work
• Design SharePoint template and UI for member complaint service management
• Writing business and technical requirements for the .net 3.5 implementation project
• Designing management, operational and support process through UML
• Facilitating workshop with stakeholders and end users to gather requirements
• Writing business and Functional requirements.
• Provision and migration planning and scheduling.
• Assisting QA team in various testing phase.
• Conduct business change management process analysis.
• Conduct Gap analysis and documenting project risks and issues and assisting team on resolution.

Methodology Followed:

• Agile
• Prince 2
• Application Used:
• Visio: For system architecture design, workflow.
• Rational Rose: For UML design
• JIRA: For issue management
• Quality centre: For Testing
• MOSS 2007
• Visual Studio 2008
• SQL 2005