SUMMARY

• Highly skilled business systems analyst, certified scrum master, and project management professional with extensive experience and successes as an IT professional
• Recognized as being skilled in systems methodologies and techniques, Operations Support, and management of people, projects, and initiatives
• Created UI design, wireframes, technical requirements and test cases for web and mobile e - commerce applications
• Committed focus on being detail-oriented, organized, personable, and an enthusiastic leader who is able comprehend and manage multiple details while focusing on the overall picture.
• Proven ability to communicate effectively and proactively with dynamic teams across business units, regions, and functions.
• Skilled in prioritizing, organizing, and being consistent in organizational methods. Committed to critical timelines, mile stones, and critical path. Focused on attention to detail and quality.
• Known for strong presentation skills, and high-level communications including expertise Confidential questioning and listening to gain insight.
• Certified Scrum Master and Project Management Professional (Scope Management, Requirements Gathering, RFP, and Requirements Development).
• Team Foundation Server, Team Center
• Web Analytics, content management, B2B, B2C, Order Management, Promotions, Category Management
• MS Project, Jira, Confluence, Share point
• Patch and Vulnerability management, Global Cyber Security, Identity Management

PROFESSIONAL EXPERIENCE

Scrum Master

Confidential, Lansing, MI

Responsibilities:

• Working on a transition Project Confidential the Confidential as Sr. Analyst
• Delivering Knowledge transfer and transitioning into an Agile environment SAFe, Rally
• Acting as a SCRUM Master and tech BA for Chile Welfare Systems support and maintenance during transition
• Platform was Java, TFS

Scrum Master

Confidential, Boise, Idaho

Responsibilities:

• Focused on Agile environment delivering .Net applications. Involved in e-commerce development with Java and TFS. Served in role of Scrum Master creating wireframes, functional specs, for web and mobile applications as well as test cases
• PPM, Clarity
• Delivered requirements as stories for Agile sprint cycles. Gathered and wrote test cases, and managed in Jira and SharePoint.
• Evaluated information gathered from multiple sources, reconciled conflicts, and decomposed high-level information into details, abstract up from low-level information to general understanding, and distinguished user requests from underlying true needs.
• Operations Support
• Provided analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Collaborated with developers and subject matter experts to establish technical vision and analyzed tradeoffs between usability and performance needs.

Project Manager / Tech Writer

Confidential, Boise, Idaho

Responsibilities:

• Managed customer infrastructures and data centers. Worked on various tasks including Wiki Administration for Data Center customers and sales process management.
• Patch and vulnerability management, Identity Management, and Cyber Security, SiteMinder
• Managed enterprise rollout of Change Management and updating the process, data flows, and Visio diagrams for future change management process.
• Disaster Recovery
• Researched, wrote and edited complex data for use in various documents to provide clients information regarding technical areas in a less technical way.
• Interviewed programmers, engineers, developers, and other technical personnel. Wrote, organized, entered, and compiled more complex online help files to support end users. Development included .net and Java
• Managed in SharePoint and WIKI/Confluence/Jira. Assisted in establishing guidelines and standards for texts and illustrations to meet business needs.
• Clarity / ALM / PPM
• Created, compiled and delivered complex system/software developmental documentation packages from technical project team’s inputs and system requirements analysis.
• Worked with desktop publishing, word processing, and on-line documentation software, and used writing style such as grammar, sentence form, and structure.

Sr.Project Manager

Confidential, Boise, Idaho

Responsibilities:

• Worked as engagement lead for software migrations for worldwide accounts. Supported data center migration designed to save company greater than $1.5M monthly.
• Managed project communications and stakeholder, client and project team expectations. Created and implemented project methodologies, delivery processes, and financial reporting.
• Met timelines and satisfied business requirements for each account by coordinating work between 12 departments.
• Operations Support
• Led successful migration efforts for as many as six worldwide accounts simultaneously, seeing them through from engagement to post-migration.
• Created workflows for Global Cyber Security to deliver software and client server automation, security patches, and reports for compliancy on all endpoint devices
• Global Cyber Security Implementation ( Confidential Patch and vulnerability management (monitored 300,000 endpoints ( Confidential Employee PCs globally))
• Demonstrated understanding and proven experience in SDLC. Created the SDLC and project plan template for the entire team.
• PPM and Agile

Sr. Business Systems Analyst

Confidential, Portland, OR

Responsibilities:

• Provided leadership in gathering, clarifying, and documenting requirements for sales support and forecasting applications. Operations Support
• Facilitated work throughout IT life cycle, including working with architects to identify technical solutions, facilitate IT estimates and staffing needs, provide work oversight, and customer status.
• Worked with customers to analyze business needs, and gather and document business and system requirements. Facilitated meetings and documented project minutes/outcome.
• Performed business process analysis and application testing. Created test cases, completed system/integration testing, and facilitated user acceptance testing for web and mobile applications for sales and marketing. Development was .net and Java
• Utilized Jira and Confluence in an Agile environment. Created, developed, and supported E-commerce applications.. Clarity and PPM

Sr. Project Manager

Confidential, Redmond, WA

Responsibilities:

• Facilitated application monitoring project for Confidential 's internal line of business applications including sales, E-commerce and ticketing systems.
• Global CyberSecurity and Identity Management
• Utilized System Center Operations Manager and management packs. Worked with Confidential engineering and development teams.
• Patch and vulnerability management
• Created and managed workflow engine to expedite on boarding process for over 1200 business applications. Worked with remote teams across the world for all Confidential data centers.

Sr. Business Analyst

Confidential, Redmond, WA

Responsibilities:

• Facilitated systems analysis and design for new management system application. Engaged in business analysis, requirement gathering and documentation, methods, and tools.
• Partnered with business experts and business data managers to collaborate and coordinate all aspects of requirements. Facilitated meetings with executive level business customers.
• Supported insurance annuity and financial mutual funds portfolio for assigned client product development. Assisted in implementing broker portal via SharePoint administration.

IT Project Manager

Confidential, Redmond, WA

Responsibilities:

• Planned projects by utilizing full complement of project management and professional management tools and techniques.
• Led and motivated teams/individuals, managed internal and external groups and reviewed work of assigned staff. Managed operating system and application implementations.

Sr. Business Analyst

Confidential, Seattle, WA

Responsibilities:

• Served as data warehouse and BI reporting engagement lead. Worked on strategic BI program to support development of Enterprise Data Warehouse (EDW) and E-commerce application.
• Developed estimates for BA tasks. Worked with Business Data Managers to collaborate and coordinate all aspects of requirements.

Project Manager

Confidential, Redmond, WA

Responsibilities:

• Managed, and implemented monitoring environments in MSN and Windows Live environments including Confidential data centers. Oversaw budget forecasting and capacity planning. patch and vulnerability management
• Worked with systems engineers to update and implement custom and 3rd party management packs. Maintained management oversight of the existing SCOM/MOM environments.

Business Systems Analyst

Confidential, Redmond, WA

Responsibilities:

• Analyzed user requirements, procedures, and business processes in order to automate data processing and manage risk. Operations Support
• Conducted interviews with executive level business partners to analyze current operational procedures, identify problems, and learn specific input and output requirements.
• Conducted disaster recovery and business continuity planning. Studied existing information processing systems to evaluate effectiveness and develop new systems to improve production.
• Prepared workflow charts and context diagrams to specify operations to be performed by equipment and computer programs, and operations to be performed by personnel.

Sr. Analyst

Confidential, Redmond, WA

Responsibilities:

• Documented business requirements, processes, and Ecommerce Workflows for order activation requests.
• Gathered and documented required functionality, system integration data mappings, and responsible for other deliverables necessary to complete implementations.
• Analyzed business and technical impacts of new change requests for a suite of complex projects and applications such as ticketing systems and order activations.
• Developed technical specifications for customer interfaces, data integration, analytics, and software enhancements. Created and used methodologies for fraud detection.

Sr. Technical Project Manager

Confidential, Seattle, WA

Responsibilities:

• Managed coordination of data changes occurring on several business source systems. Coordinated test environment to verify data changes were being handled properly.

Business Analyst

Confidential, Redmond, WA

Responsibilities:

• Oversaw ownership of World Wide Data Center and Infrastructure Scorecard Project. Supported business intelligence data sources, analytics, data collection, and workflow systems.
• Worked with Executive sponsorship team to create business requirements for buy-in from business groups and IT. Created project plan that included adequate skills mix in all phases.
• Provided expertise on appropriate data mart architecture and implementation of business scorecards. Worked in consulting role to hands-on execution for creating custom components.
• Owned, supported and maintained business performance management platform in SharePoint and Confidential Dynamics. Worked with Development and Marketing to create product training. patch and vulnerability management