Program Manager Resume Flint, MI - Hire IT People

SUMMARY

More than 20 years customer service / order management experience in diverse business settings.
Ability to organize, prioritize and work under pressure, heavy work load and deadlines.
Highly motivated, dependable, self - starter with a commitment to providing exceptional customer service.

Core Compentencies

PROFESSIONAL EXPERIENCE

Confidential, Flint, MI

Program Manager

Responsibilities:

Works with Program Managers and Business Development teams to develop and streamline order management process from initial bill of material handoff and future design changes to quotation completion and sales order creation for new and existing customers.
15+ years’ experience in processing GM bill of materials, engineering changes and spot buys. Providing quotations to final sales order creation. Purchase material and components required for build.
Manages daily work load, prioritizing tasks for die and automation /checking fixture customers.
Process SAP releases received from multiple GM plants.
Handle incoming calls from customers for new orders / order status, inquiries and order discrepancies / returns.
Monitor multiple email accounts for orders, inquiries and shipping notifications.
Knowledgeable in die, automation and checking fixture components
Submit and follow-up various vendors purchase orders and delivery of products to ensure customer orders ship just in time for build schedule.
Process daily requirement for 3PL customers through Covisint, TOMS/SPOC and customer portals.

Confidential, Holly, MI

Order Department Manager

Responsibilities:

Manage daily department operations and work load for Order Dept. team members.
Serves as key point person of communication for the team.Seeks and implements process improvements opportunities for order entry process, customer processes etc.
Develops written work instructions for customer order entry processes. Maintains and updates as necessary.
Collect freight bids for customers.
Calculate commissions for sales representatives / agents.

Confidential, Holly, MI

Export Coordinator

Responsibilities:

Responsible for all international inquires. Prepare quotations and provide literature as requested by customers.
Processed customer’s orders and monitored the order process.
Negotiated Letters of Credit - Foreign and Domestic.
Ensured international shipping documents are completed correctly.
Ensured the items being exported are classified properly (Schedule B Numbers).
Handled paper work required for air, ocean and road transportation.
Arranged domestic and international shipments for customers.
Communicate with or monitor service providers like air freight forwarders, ocean carriers, customs brokers or trucking companies.

Confidential, Holly, MI

Accounts Receivable

Responsibilities:

Confidential, Holly, MI

Accounts Receivable Clerk

Responsibilities: