SUMMARY:

• Coordinate and lead networks projects which includes
• Forecasting
• Resource assignment and time tracking
• Management reporting
• Change management
• Procurement coordination and hosting team meetings.
• Project examples include equipment refresh or deployment, circuit changes, gear or software upgrades, office or workgroup moves, or new technology pilots.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Ensure device and asset records are accurate for all devices under management in customer systems
• Primary point of contact during customer Asset audit
• Ensure maintenance contracts are in place per customer standards for active devices
• Work with Confidential Operations and customer teams to collect device installation, transfer, decom information
• Update asset and device databases with correct information (e.g. security class, location, maintenance cont.)
• Fill out Capital Asset Change Forms as needed, ensure they are executed correctly
• Research device history on request
• Define and run reports to ensure all systems are synchronized and accurate
• e.g. no duplicate serial numbers etc.
• Identify and launch maintenance contract PO’s
• Update maintenance contract information in customer systems as devices move in and out of spare status

Confidential

Responsibilities:

• Monthly management report of all CACFs, device reconciliation, spot audits
• Annual audit within customer standards
• Monthly report of maintenance contract status (expiry, new orders needed)

Confidential

Responsibilities:

• Ensure telecom invoicing from carriers accurately reflects customer environment and needs
• Manage activities to add, remove circuits and telecom services
• Provide telecom expense reporting as requested
• Ensure timely invoice processing and payment processes to carriers via Confidential provider
• Work with and oversee Confidential provider activities to ensure accurate and timely invoice processing
• Review and audit telecom invoices for accuracy, launch and manage activities to correct deficiencies
• Enter and manage telecom ordering (adds, changes, disconnects) and associated processes
• Review and oversee telecom inventory management, ensuring inventory accurately reflects customer environment
• Provide reporting upon request
• Coordinate contract renewal activities as requested
• Work with customer teams to understand planned changes, ensure invoicing correctly reflects updates
• Participates in Confidential provider operational reviews

Confidential

Responsibilities:

• Monthly reporting of payment escalations, telecom optimizations, ordering and status
• Monthly reporting Confidential provider effectiveness (per operational reviews)
• Maintain Networks Compliance in SharePoint site - links to compliance related documents
• Self audit Networks for Compliance to IT and Networks procedures
• Meet with customer teams and lead compliance improvement efforts
• Schedules and runs ongoing compliance meetings with customer team
• Maintains action lists for improvement activities
• Interfaces with IT level compliance leaders to understand procedure evolution
• Identifies, proposes and tracks training required for networks
• Reviews Networks documents with owners and manages signature processes
• Reports to Networks staff on compliance status (at risk situations)
• Maintains Networks Compliance SharePoint site

Confidential

Responsibilities:

• Monthly report of compliance, audit readiness
• Monthly report of document updates, training status
• Ensure accurate system info for all Networks Procurement activities (PR’s, PO’s, Accruals)
• Provide key management information (received, ordered, left to order) for all line items
• Capital, Expense, Run
• Manage life cycle of all procurement activities (ordering, vendor acknowledgement, delivery planning, receipt)
• Meets with customer network team to determine PR/PO requirements, executes order entry
• Documents networks procurement procedures and checklists
• Ensures PR’s are entered correctly, may perform order entry
• Provides management reporting on status
• Tracks PO’s through lifecycle and ensures all records are maintained accurately
• PO Issue - vendor acknowledgement, estimated delivery dates, receipt, AHN, invoice matching
• Monthly reporting of PR/PO status, aggregate reporting against budgets
• Reporting of PR defects causing rejection