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Candidate Resume:

----------------------------------------------------------------------------- Systems Implementation/Project Manager/Customer Support ----------------------------------------------------------------------------- Objective A highly motivated, collaborative team player and focused IT Professional who works well with technical and business staff, experienced in development, dedicated to customer support, adaptable to change and has a desire to meet the technical and business challenges presented by rapidly changing environments. Professional Experience Confidential Insurance Agent Educated clients of the reasons for buying insurance. Determined the current and future financial needs of clients and made recommendations of products that would meet their needs. Insured that all communications and transactions were handled in ethical manner and met state regulatory requirements Attended sales meetings and implemented strategies to improve sales Attended required classes to meet state licensing requirements Responsible for making cold calls to generate sales and future business. Confidential Realtor Educated Clients on the Home Buying/Selling Process Determined pricing strategy and marketed properties for sellers Negotiated sales contracts and followed the process through settlement Assisted clients in determining in finding their dream home and making purchase offers Insured that all transactions met national and state regulatory requirements Attended sales meetings and implemented strategies to support my business approach Attended real estate classes to improve knowledgebase and credibility in marketplace by obtaining recognized industry certifications Confidential Performed Use Case analysis, developed GUI interfaces, and defined the architectural infrastructure of an object-oriented JAVA/Websphere application. Established principles, and product standards utilized when evaluating products, staffing and strategic training needs of future projects Directed consultants and staff, evaluated vendors and tools, developed impact analysis process, implemented changes to the system environment, and created repository to store and track system compliance as Project Manager for year 2000. Identified, implemented and documented procedures for Configuration Management. Developed test strategies, and resolved technical problems that would impact the installation of time sensitive system changes to mainframe and distributed applications. Confidential Managed the Production Support/Efficiencies Team who provide off hours on call support for Production applications Provided 24 by 7 support for all recovery situations involving the Production applications Implemented enhancements to shorten Production application processing in the batch and online windows Performed job interviews and performance appraisals, provided training and support for subordinates, assigned tasks, forecasted resource needs, project schedules and project costs. Skills Mainframe: Cobol/Cobol II OS/VS JCL VSAM MVS ESA SDF Panvalet SAS TSO/ISPF FILEAID DB2, SQL IMS/VS, DB/DC MFS Hourglass Robohelp BMS GT Intertest Xpediter Endevor QA Hiperstation Xpediter/Xchange Data Ager 2000 Robohelp Rational Omegamon Easytrieve SPFUI CICS IDCAMS PVCS PC Desktop: MS Office 2010 Windows XP/7/Vista MS Project Project Workbench Lotus Notes CCMaiI Visio Quattro Pro WordPerfect PVCS MRIS ZIPFORM AutoContract Publisher Adobe Acrobat Outlook DOS Norton Utilities PcAnywhere

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