PROFESSIONAL SUMMARY:

Senior level leader with fluency around Human Resources, Security, Compliance, Information Technology, Project Management, Product Management, and Process Improvement. Exhibits and enables a leadership style that brings collaboration and transparency across customers, division leaders, executives and individual contributors. Proven track record of taking concepts from idea to reality, ahead of schedule and under budget. Uses concepts around inclusion to provide executives and team members with the clarity around risks and status reducing the black - hole effect that exists between many business and IT teams. Promotes and believes in the art of the retrospective and continual improvement to help teams and organizations to grow and optimize together to enable a stronger culture.As an HR Leader, has a proven track record in finding high caliber entry level employees and teaching them the art of whatever role they have. Track record of having senior level employees and challenging them to stretch from what they have always done to transform themselves (and the company). When there is an open posting for a new full-time position within my team, I average 7 internal transfer requests for the role.

SKILLS:

HR Management - managing teams from 3-21 employees

Privacy, Security and Data Protection - Health and Automotive verticals

Product Management

Business Analysis

User Experience

Process Management

Software Implementation

Software Training

Data Conversions/Interfaces

Tableau

TOAD

Confidential (JIRA, Confluence, Tempo)

Agile (Scrum and Kanban)

Scaled Agile Framework (SAFe)

Waterfall

PROFESSIONAL HISTORY:

Confidential, The Woodlands, TX

Senior Manager

Responsibilities:

• Founding member of a new centralized IT Program Management Offices. Under my leadership, my team created and implemented formal IT PMO processes, and executed programs and projects for: Web Development, Data Warehousing, Customer Relationship Management (Salesforce), Information Security and Data Rights Management, Analytics and Governmental Programs
• Created New Team and Processes around: Scrum Masters, Business Analysts, Cross Functional Project Analysts, Web, Application and Data Project Management
• Multi-Portfolio Budgeting and Resource Forecasting for allocation projects.
• Build and implement methods to reduce Project Management monthly partner allocation (billing) to go from 1200 man hours per year burned to 120 hours.
• This resulted in $100K savings in Operational Overhead and a full resource increase to project needs.
• Process utilized existing tools/resources within the organization.
• Construct and execute a centralized Program Management project tracker using existing tools/resources within the organization to provide consolidated IT reporting around program, projects, and resourcing demands (and constraints).
• Design process around Interface Ingestion and Management Division (key partner). Team has 6 different business units demanding time of 7 development resources.
• Devise a cost effective method for getting interface build outs from taking an average of 7 weeks to begin development to a goal of 5 man days for standard. Started concepts and processes around Kanban as well as new intake assessments.
• Analyze and deploy adjustments around a constrained development team to go from limited resources to a charge structure that has gained payment for non-standard work product and enabled division growth from $1.2M/year to $4.7M/year
• Primary IT Subject Matter Expert for Risk Assessments across data use and provisioning with Corporate Information Security and Risk Management Division

Senior Manager

Confidential

Responsibilities:

• Create and lead a business facing IT team that focuses on creating a next generation centralized data warehouse to help create standards and processes around data usage and storage.
• Partner with the Data development teams to meet the corporate specifications and end user needs.
• Overall Division Size grew to 112 people.
• Data Product Managers, Business Analysts and Data Analysts
• Team Budgeting and Resource Forecasting for each fiscal year.
• At the peak, this was a team of 20: 7 full time employees and 13 contractors
• Collaborate with Legal, Compliance, Security and Development to build an enterprise data warehouse which meets HIPAA, SafeHarbor and Treatment Payment Health Care Operations (TPO) mandates
• Formulate operational efficiencies around the backlog management which enabled legal validations and build out of multiple data source types in healthcare (Practice Management Systems, Electronic Medical Records, Lab Systems, Charge Systems)
• Data Ingestion points for all Confidential Systems
• Data standards and processes

Confidential

Product Manager

Responsibilities:

• Coordinate and design multi-division instance of the Confidential suite of software
• Build standards for custom screens, custom fields and workflows to meet division demands

Manager, Business Process and User Experience

Confidential

Responsibilities:

• Build a team from the ground up of: Business Analysts and User Experience Architects, User Experience Designers and Scrum Masters. Team size ~10. Partners = 8
• Lead a division of approximately 90 people to transform from a waterfall team to Agile
• Promote collaboration and retrospectives through campaigns throughout Division
• Present, Implement and Maintain: TinyPulse as a team ‘health and wellness’ utility for the organization to provide a method of feedback from employees at all levels of the organization
• Chair the Employee Engagement and Innovation team (EOIP) for the department

Confidential

Responsibilities:

• Analyze business need, write specifications and create mockups for various functionality for web portals
• Build Department Templates for: Scope of Work Documentation, Business Requirements Documentation, Use Case Management, Functional Requirements Documentation, Test Case Management (Microsoft Excel)
• Select Balsalmiq and Mockflow as tools for designing screen layouts
• Product Design an anonymous executive portal (OpenDoor) for 2 way Q&A between the executive and employees to help improve employee engagement after the Confidential acquisition
• Nominated (1 of 10 in a division of 200+) to be part of an innovation council by the CIO to plan and all day IT Innovation Day