SUMMARY:

• Dismantling department silos and integrating strategic goals with business, people, and process
• Information Technology Portfolio & PMO Manager
• Experienced information technology portfolio and PMO manager with expert proficiency in strategic planning, portfolio implementation/management, PMO, and process improvement.
• Ability to collaborate with senior management to position portfolio(s) in alignment with strategic direction and IT operations.
• Comprehensive understanding of stakeholder engagement, governance, benefits management, risk, and performance management.

EXPERTISE IN:

Operation & IT Strategy PMO Process & Technology System Development

Portfolio, Program, & Project Management

Capital Planning & Budgeting Team Hiring, Building, & Training

Process Analysis & Design Organizational Integration IT Processes & Standards

System Design & Development Projects Investment & Prioritization

RELEVENT CAREER HIGHLIGHTS:

Portfolio Manager

Confidential

Responsibilities:

• Developed portfolio strategy, performance, governance, and risk plans.
• Simplified EVM within the project portfolio management software.
• Improved project intake, incorporated Lean Six Sigma techniques, and established portfolio performance reviews within the IT.
• Implemented alignment between project delivery team, business units, and portfolio office.

Portfolio Manager/Program Manager

Confidential

Responsibilities:

• Developed PMO best practices and reduced project inefficiencies by 30% (utilizing Lean Six Sigma techniques - such as value stream mapping).
• Increased strategic portfolio objectives by 20%.
• Reduced PMO costs by improving program and project productivity (instituting tighter governance control.)
• Established portfolio standards, business case development, change management, and resource allocation.

Program Manager

Confidential

Responsibilities:

• Directed the successful implementation of various inter-related projects with budgets ranging from $2 to $10 MM.
• Slashed redundant projects by refocusing on IT service delivery and operational goals
• Developed metrics and forecasting for the PMO.
• Decreased non-value added program and project inefficiencies by 35% (incorporating Lean Six Sigma.)

Program Manager

Confidential

Responsibilities:

• Increased member satisfaction by 40% with the implementation of large scale programs.
• 28% increase of project completion by improving enterprise IT processes and standards.
• Established cross training of program, project, and project performance metrics.
• Directed and supported various inter-related programs and maximized benefits.

Confidential, Tallahassee, FL

PORTFOLIO MANAGER

Responsibilities:

• Define and implemented portfolio management principles and processes.
• Guided the Technology Governance and PMO to reduce costs by optimizing, planning, and organizing technology based solutions.
• Enhanced portfolio standards to maximize project investments by 15% by implementing Lean Six Sigma practices.
• Increased resource capacity and demand, predictive analytics, and align portfolio with strategic initiatives.
• Manage service level requirements with application portfolio.
• Review the portfolio with senior leadership team to facilitate decisions based on investment, resourcing, risk, and value.

Confidential, Linthicum, MD

PROGRAM MANAGER

Responsibilities:

• Developed project, program, and portfolio management frameworks to support PMO.
• Instituted PMO standardized project/program management methodologies - adhering to the Project Management Institute framework
• Responsible for performance measurements, PMO process re-engineering, organizational change management, and resource utilization.
• Liaison between technical and business groups to analyze and validate business process systems.
• Provided strategic guidance within the IT shared service, infrastructure, development, and information security.

Confidential, Columbia, SC

PROGRAM MANAGER

Responsibilities:

• Established industry standard program management methodologies, Lean Six Sigma, and enforced best practices.
• Organized, directed, and coordinated the program planning of multiple programs.
• Provided strategic leadership for program level efforts in conjunction with senior management.
• Reviewed RFP, SLA, and SOW for capability and functionality.
• Developed new processes and procedures to improve the effectiveness of the PMO.
• Developed program plans, benefit realization plan, stakeholder engagement plans, and stage gate reviews for governance.
• Coached, mentored, motivated, and evaluated program and project team members (60+.)

Confidential, Miami, FL

PROGRAM MANAGER

Responsibilities:

• Managed communications with vendor, technical teams, business units, and operations to evaluate, lead, and execute the multiple projects and programs.
• Performed feasibility studies to support new program proposals (i.e. two factor authentications, data encryption.)
• Implemented value stream mapping, reduced process inefficiencies, and led the implementation of Lean Six Sigma techniques.
• Continuously monitored and assessed the impact of program change regarding scope, cost, risk, resource allocation, and quality.
• Managed the relationships of PM’s and Senior IT Compliance staff working on ancillary projects that supported various projects/programs.
• Mentored junior staff.
• Provided strategic solutions for the PMO and IT Global Services.

Confidential, Baton Rouge, LA

PROGRAM MANAGER

Responsibilities:

• Led a strategic program impacting all Confidential members in Louisiana by reviewing, enhancing, and creating new services, such as pharma services, retrieving data from ID cards, and improving member services.
• Developed strategies across projects to ensure interdependencies, financial impacts, proper resourcing and roadmaps were adhered to.
• Implemented business process re-engineering for the program management office.
• Set expectations for project managers to continuously monitor their projects for risks, scope change, resource constraints, and performance trends.

Confidential, Minneapolis, MN

SENIOR PROJECT MANAGER

Responsibilities:

• Responsible for leading team members in the development of requirements (technical and functional) for healthcare transactions.
• Worked with process development teams and business groups in eliminating process inefficiencies while evaluating various state requirements.
• Facilitated data mapping, process design reviews, and system design processes with project team.
• Executed successfully various software development projects.
• Developed project schedules and established tasks, predecessors, resources, duration, effort, and start-finish dates.