SUMMARY

• Scrum Master with over 9 years of experience as Business System Analyst.
• Proven experience with Software Development Life Cycle process which includes Waterfall, Rational Unified Process methodology (RUP) and Agile.
• Excellent analytical skills to understand the business process, functionality, requirements and to translate them into Requirement Specifications. Excellent understanding of cross functional requirements across various business units and departments, and providing comprehensive solutions.
• Ensured Scaled Agile frame work (SAFe)/Scrum, qualities and standards are clung to being a voice of reason and specialist.
• Coached the development team and stakeholders on how to use Scrum practices at a pace that is sustainable and comfortable for the team and organization.
• Worked in various SDLC methodologies including Waterfall, RUP, Agile and SCRUM framework.
• Experience in conducting GAP analysis, Impact analysis, SWOT analysis, effect analysis, Cost benefit analysis, Feasibility analysis and Risk analysis.
• Extensive experience in creating various artifacts including Business Requirement Document (BRD), Software Requirements Specification (SRS), Functional Requirements Document (FRD), Test Plan, Test Scenarios, and Test Cases as well as documenting project processes and procedures.
• Highly skilled in various requirements elicitation techniques and analyses such as client interviewing, requirements workshops, survey/questionnaire, and Joint Application Session (JAD).
• Involved in UAT testing, regression testing, smoke testing and system integration testing.
• Experience with HP Application Lifecycle Management (HPALM) and Jira.
• Experience with maintaining data mapping requirements and other data design artifacts that define business requirements and transformation rules.

TECHNICAL SKILLS

Operating Systems: Windows XP/Vista/7/8/10

Modeling tools: MS Visio, Rational Rose

SDLC Methodologies: Waterfall, Waterfall Scrum Hybrid, Scrum, Agile - Scrum, Agile

Business Skills: Process Modelling, Change Management, GAP Analysis, Impact analysis.

Databases: SQL Server, MYSQL, MS Access

Requirement and Project Management Tools: HP ALM, MS Office, MS Project, MS SharePoint Server, JIRA

Testing tools: HPALM, Rational Clear Quest.

Reporting Tools: Tableau

PROFESSIONAL EXPERIENCE

Confidential - Windsor, CT

Scrum Master

Responsibilities:

• Serve as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
• Assist in quality assurance and defining testing strategy and risks. Provide contributions in the testing and debugging of new software or enhancements to existing software.
• Scrum master for on-shore/off-shore development teams and worked very closely with the business teams to resolve requirements issues and converted these into functional backlog using JIRA.
• Responsible for Salesforce configuration and technical support; creating custom objects, fields, validation rules, page layouts, record types, profiles, workflow rules, flows, and approval processes.
• Work on change management processes for documenting, communicating and testing code releases from Sandboxes to Production environments.
• Has ensured development team is working efficiently towards Sprint goals.
• Translating business into technical requirements, using powerful analysis and modeling tools to match strategic business objectives with practical technical solutions
• Confer with systems analysts, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces
• Conduct JAD sessions and brainstorming sessions with Key stakeholders and SMEs to elicit requirements
• Worked on automating system reports. Elicited automation requirements from Business and analyzed the feasibility of automation
• Analyzed and documented the percentage of automation feasible as well as required manual effort
• Responsible for data analysis, project plan, gap analysis, data mapping, all business analysis functions/artifacts, documentation and implementation.
• Worked as an Interface between the users and the different teams involved in application development for the better understanding of the business and IT processes.

Confidential - NYC, NY

Sr. Business Systems Analyst

Responsibilities:

• Gathered information about the current process of Disputes Department for the Debit Card disputes process.
• Created BRD and user stories in JIRA (Agile environment)
• Helped with testing of the new functionality each sprint. Conducted demo/training of the LOB for the new functionality each release
• Helped the users conduct UAT testing.
• Performed extensive document reviews and gap analysis to develop a thorough understanding of “as-is” business processes model and “to-be” business Process model.
• Performed impact analysis to determine the enhancement on the business and organization.
• Conducted JAD sessions, interviews and brainstorming sessions with key stakeholders and SME’s to gather requirements.
• Participate in Daily Agile Scrum, Stand-up, Biweekly Sprint Planning and Retrospective sessions and update the team on status of upcoming User Stories.
• Interacted with the business partners and stakeholders to validate the requirements.
• Assisted the project manager in project budgeting and resource scheduling, in order to optimize the utilization of the project resources using MS Outlook and creating WBS for requirement gathering.
• Conducted Weekly status meeting with the teams traking the project status.
• Performed complex SQL queries for retrieving data from the database, generating ad-hoc reports, and conducting data validation testing.
• Collaborated with the QA team to develop the test plan and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Facilitated UAT testing - creating UAT schedules, managing feedback, follow-up, and resolving open issues.

Confidential - Charlotte, NC

Sr. Business Systems Analyst

Responsibilities:

• Interacted with clients, product team to gather and define business and functional requirements
• Worked on web based virtual payment, card payment and mobile payment application systems
• Analyzed complex system problems with ease, Conducted GAP analysis to offered alternative business solutions for new system development and enhancements for production issues.
• Verification of single sign on and EFT (Electronic Funds Transfer) reports and escalate to support team in case of any discrepancies in EFTS's.
• Worked in integrating the global payments system with (VeriFone) Payware mobile processing system
• Stay abreast of new Products and enhancements for Credit Card Chip/EMV programs
• Gather requirements for GTVT payment system (Global Transport Virtual Terminal) enhancement
• Leading member in conducting JAD and SSO sessions and keep the stake holder engaged with the work process being carried out..
• Analyze and provide various Retailer activity reports for Chain merchants to the relationship managers.
• Collaborated with development team to design new, enhanced system functionality and communicate business and functional specifications to the team and other stakeholders
• Facilitated meetings and leads discussions regarding business process review and functional specification reviews, Joint Application Design (JAD) sessions, etc.
• Extracted, analyzed and understood the Business requirements, gap analysis between goals and existing business processes
• Worked as a project lead for small projects and took the project through the entire SDLC by ensuring any deviations from the base-lined functional requirements in order the deliverables meet the business needs.
• Planned, documented, executed and supported the User Acceptance Testing efforts relative to all projects by collaborating with the business.
• Assisted in defining project plans, including scoping, scheduling, and implementation.
• Occasionally trained end users to operate new or modified programs.
• Design and maintain all codes and tables and prepare reports for all HR systems and applications and analyze systems to resolve all issues and escalate all customer issues to management to provide efficient resolution for same
• Shared knowledge/experience with IT staff in order to promote a team environment.
• Prepared the business flow models for better understanding of requirements for technical team.

Confidential

Business Systems Analyst

Responsibilities:

• Leading the efforts to analyze current Business operations, including documenting current workflows, identify areas of improvement, collaboratively working with internal business to identify solutions, writing requirements that support the solution to create requirement specifications.
• Performed extensive Document Reviews and gap analysis to develop a thorough understanding of as is business processes model and to be business Process model.
• Performed Impact Analysis to determine the impact of enhancement on the business and organisation.
• Conducted JAD sessions, interviews and Brainstorming sessions with key stakeholders and SME’s
• Developed a high-level Business Requirements Document (BRD) and Functional Specification Document (FSD) and had them base-lined from the business owner.
• Performed Change Management by handling change requests by performing change impact analysis on business and technical impacts, and getting the approval to make the changes.
• Use web services to communicate with the external interface and have understanding of UI framework.
• Worked with GUI development, requirements creation/design to create the initial UI wireframes, and mockups. Developed Mockup screens and prototypes using MS Visio, Online Tools.
• Well acquainted with workflows and Unified Modeling Language (UML) diagrams including, Activity Charts, Process flow diagrams to elaborate the new processes using MS-Visio.
• Created Use Case document by specifying actors, normal flow, alternative flows for all use cases.
• Created activity diagrams to represent the current state business process, context flow diagrams to identify the interfaces and the data flow of the system, and sequence diagrams to specify interactions.
• Constructed Requirements traceability matrix to determine the source of the requirement, to ensure all requirements are met and to locate affected system components when there is a requirements change.
• Used MS Project Professional to manage schedules, deadlines, resources and the project tasks.
• Designed and Implemented basic SQL queries for QA Testing and data validation.
• Involved in writing the test cases and test scripts along with QA Team for User Acceptance Testing.

Confidential

Business Systems Analyst

Responsibilities:

• Prepared and analyzed as is and to be (gap Analysis) workflow scenarios.
• Performed requirements gathering from the business users of the system while adhering to SDLC (Software Development Life Cycle) industry best practices.
• Documented Business Overview and Business Requirement Document (BRD)
• Facilitated JAD sessions and one on one interviews to gather requirements.
• Worked with waterfall Software development Life cycle (SDLC) and Agile framework to carry out different phases of project including gathering and documenting business requirements.
• Assisted in creating Data Model, ER Diagrams and used these artifacts to develop the Design Model: use case Diagrams, Activity and Sequence Diagrams.