SUMMARY

• Experienced scrum master and agile professional at managing full life cycle software development in Ecommerce and Retail environment.
• Multi - dimensional experience that has spanned governmental and private sectors, with concentrations in Agile project management, Software development management, Business Analysis, Web Systems Development, Engineering Design and Application Analysis. Strong client management skills to build durable relationships with customers and with stakeholders.
• Excellent organizational skills to cope with rapidly changing information and with managing multiple large projects simultaneously.
• Proven ability to lead cross functional project teams, improve business processes, drive synergies, and move projects from failure to success, within budget and on schedule.
• Comprehensive knowledge about all stages of Software Development Life Cycle (SDLC) and associated steps and deliverables at all stages employing different methodologies such as Waterfall, Agile, Kanban, SAFe.
• Expertise in Business Analysis, Data Analysis, Business Rules, Business Process Modeling, Data Mapping, GAP Analysis, Cost Benefit Analysis, Document Analysis and creating business process documents.
• Developed Project Plans, Work Breakdown Structure, Functional Specifications, Project Charter for Business Process Refinement, Re-Engineering, Business Intelligence and Automation.
• Experience in Scaled Agile Framework (SAFE) and Scrum Process.
• Excellent communication and interpersonal skills and an outstanding mediator between external and internal teams, capable of deducing needs to ensure success of projects, proficient in coordinating between onsite/offshore teams.
• Conducted JAD sessions with management, vendors, and stakeholders to conduct root cause analysis and realize vision; and possess great facilitation skills for walkthroughs, interviews and focus groups.
• Proficient in creating Business Requirements Document (BRD), Use Case Specifications, Traceability Matrix, Functional Requirement Document (FRD), Customer Requirement Documents and Workflows.
• Involved in conducting ceremonies of Agile Scrum process like Sprint Planning, Sprint Execution and Daily Stand up Meeting, Sprint Review and the Sprint Retrospective with PO and the team.
• Exceptional understanding and skill in Prioritizing Techniques such as Moscow, Kano, Business Value, and Technology Risk; Estimation Techniques such as Planning Poker, T-shirt Sizing, and Relative Mass valuation; and Retrospective Techniques such as ORID, Happiness Histogram, Silent Writing and Star Fish.
• Collaborated with Product Owners, Product Managers and Solution Managers to synchronize sprint goals, transformed Functional requirements to User Stories to meet INVEST criteria and aided Product Owner in creating Acceptance Criteria, Definition of Done and Definition of Ready for PBIs.
• Maintained Scrum Artifacts like Sprint Burndown, Product Burndown charts, Product and Sprint Backlog in tools like JIRA and HP Application Lifecycle Management and knowledge of (RACI)
• Managed Change Management in Agile environment, evaluated Triple Constraints to accommodate change and addressed Team Impediments, Organizational Impediments and blockers.
• Matrix Responsible for fully understanding the source systems, documenting issues, following up on issues and seeking resolutions
• Ability to co-ordinate effectively with development team, business partners, end users and management
• Deep understanding and capability in troubleshooting of the common issues faced during the development lifecycle including coding, debugging, testing and final roll-out
• Expert in problem solving skills with the ability to think creatively and strategically about alternative solutions and opportunities
• Vast experience in work environment with a mix of onsite-offshore Global Delivery model
• Experience in reviewing and monitoring project progress, planning managing dependencies and risks, Resource Planning
• Self-motivated, excellent technical writing and oral communication skills, Strong analytical problem solving skills
• StrategicMarketing, IntegratedMarketing& Promotional Plans, Brand Management, Wholesale/Trade & RetailMarketing, Digital & Social MediaMarketing, Brand Positioning, Business Development, Brand Portfolio.

TECHNICAL SKILLS

Project Management Tools/Methodologies: RALLY, CONFLUENCE, Agile-Scrum, Waterfall-Scrum, Waterfall, SAFe, SCRUMBAN,JIRA

Business Tools: MS Office suite, MS Project, SPSS, SAP, JD Edwards E1, Salesforce.com, LIMS, ARIBA

Database/ ETL: MS Access, Oracle DB, SQL Server, Informatica- Power Center, SSIS

Defect Tracking/ Testing Tools: HPUFT, HPALM, Load Runner, Cucumber, JIRA, Selenium, Gherkin, SOAP UI.

Data Warehousing: Data Modeling, OLTP, OLAP, Data Mining, Slicing/Dicing, Roll Up/Drill Down, Pivot

Reporting/ BI: Tableau, SSRS, Microsoft Power BI, SAP Lumira 2.0

Language: HTML, XML, SQL, JSON, .NET

Mobile Testing: iOS, Android OS, Blackberry OS performed on iPads, iPhones, Android

PROFESSIONAL EXPERIENCE

Confidential, Philadelphia, PA

Lead Scrum Master

RESPONSIBILITIES:

• Facilitated and time-boxed Scrum ceremonies such as Sprint planning, daily scrums, Sprint reviews and demos, Sprint retrospectives and backlog refinement meetings
• Assist product owner with product backlog grooming and potential sprint visualization
• Coaching team members through the agile process and assisting with the agile transition
• Assist the Product Owner with documentation of User Stories making them clear and stay within acceptable criteria
• Helped the Product owner in decomposing the EPICS into user stories and maintain the product Backlog
• Work closely with product owner in product backlog management and continuous delivery of features
• Regular updates to the stakeholders with Metrics
• Scrum Master for Multiple teams - Meetings Effectiveness (Mobile & Web) and VC Products
• Used Test Tracker, JIRA tools for Test Management and Agile Management respectively
• Collaborate with Product Managers, Project Managers, UX Designers, Technical Leads, Developers to Identify and establish the high-level business scenarios.
• Performed User Acceptance Testing. Performed testing on Video Conferencing Devices
• Performed Mobile Testing on OS platforms - iOS, Android
• Performed Accessibility Testing (a11y) for the disabled community using Chrome Vox, Voice-over, JAWS, NVDA, axe, WAVE and Screen Reader.
• Performed Internationalization and Localization Testing on Video Conferencing Devices and Mobile Apps.
• Ensured that OEM device integration teams are meeting schedule and quality goals.
• Removes roadblocks/Impediments for the team through collaboration with cross-functional teams, and internal and external entities

ENVIRONMENT: Agile- Jira, MS Office Suite (2016), SAP, CTMS, MS Visio (v16.0), SAP UI5, SAP HANA, NetWeaver 7.5, SAP LT, BODS, SAP Lumira 2.0, HPQC, SOAP, SOAP UI

Confidential, Greensboro, NC

Scrum Master

RESPONSIBILITIES:

• Supported the Product Owner (PO) in prioritizing and estimating Product Backlog Items (PBIs) as User Stories by addressing INVEST Criteria and gathering feedback from cross-functional IT team.
• Facilitated Time-boxed Scrum Ceremonies, tracked team’s performance by maintaining sprint burn-up/burn-down charts, created internal reports to track team progress for individual sprints.
• Aided Product Owner in creating Acceptance Criteria, Definition of done and Definition of Ready for PBIs.
• Created Kanban board for the team on JIRA. Ensured that the team had enough tasks in WIP (Work in Progress) stage and further work was taken up only after completion of work currently in progress.
• Coordinated with scrum teams at program level for a successful System Demo of Program Increment.
• Trained development team to estimate the size of user stories in story points using techniques like Planning Poker, T-Shirt Sizing, and Relative Mass valuation to follow relative estimation practice.
• Facilitated Sprint Review Meetings and invited stakeholders and business sponsors to review potential shippable product increment (PSPI) after each sprint.
• Resolved Impediments within the development team, identified and resolved external impediments by communicating with member of external teams to achieve sprint goal and ensure scrum process is followed.
• Collaborated with PO to prioritize User Stories based on Business Value using Moscow and Kano model.
• Employed various retrospective techniques during Sprint retrospective meetings such as Silent Writing, Happiness Histogram, Sail Boat and Dot voting to identify the development team’s issues and resolve them.
• Effectively handled challenges pertaining to the cross functional self-organizing team and helped the team to maintain optimal velocity and facilitated completion of story points in each sprint consistently.
• Allocated task and tracked issues using JIRA. Also, managed user stories and the RTM during project duration.

ENVIRONMENT: MS Office Suite, JIRA, SQL, PAS-X, SAP R/3, JIRA, Camtasia, JAVA, UML, XML, SOAP, HPQC, LIMS, MS Project, SOAP UI

Confidential, New Bremen, Ohio

Scrum Master

RESPONSIBILITIES:

• Defined the Project Scope and release cycles. Worked extensively in the architecture of cloud applications and aligning team to the organization process and principles.
• Established the data environment for the cloud application and their migration.
• Defined and managed Scrum and Kanban models and reporting for projects
• Distributed daily updates on the progress to group of stakeholders with project Status, Open Issues, Mitigation plan. Managing matrixes team and multiple projects.
• Involved in creating and developing a scrum team. Achieved seamless cloud migrations and integrations that were transparent to client customers, accomplished highly scalable and available applications under budget and with lesser hosting and maintenance costs. Monitored and communicated project status.
• Writing status report, project plans, project requirements, creating any needed documentation pertaining to the project. Maximize scrum team productivity suggesting and process improvements.
• Support the product owner and business analyst in backlog management and maintenance.
• Rolled out a new custom version of JIRA for work & issue / Ticket tracking, and significantly improved the deployment and customer service process.
• Help define and monitor capacity planning; develop burn down chart.
• Publicized the team's progress and successes to make sure they are highly visible to product owner / stakeholders. Communicate impediments to appropriate management and facilitate document all scrum events including daily stand up meetings, sprint planning, user demos, retrospectives, and backlog grooming.

ENVIRONMENT: ANSI X12- EDI, XML, .Net, MS Office, SharePoint, Visio, SQL, Java, Facets, SOAP UI, JIRA

Confidential, Richfield, MN

Scrum Master

RESPONSIBILITIES:

• Reviewed thebusiness caseand analyzed thehigh level scopeto createa process map.
• Identified the subject matter experts and project stakeholdersbefore conducting astakeholder analysis.
• Conducted scope review meeting followed byscope decompositionto be reviewed by the technical project stakeholders.
• Conducted requirements gathering sessions withthe stakeholders Business Technicalto create the high level requirements documentBRD.Translated high-level requirements into high-level user stories and epics over two sprints on TFS Team Foundation Server. Documented user stories to create the product backlog with the product owners input.
• Used the MoSCoW technique for prioritization of theproduct backlogitems to move onto the appropriate sprints during the sprint planning meetings.
• Used the industry standard change request management tools Rational suiteduring requirement churns. Conducted backlog refinement meetings as needed for reprioritization and implementation in the current planned sequence of sprints.
• Converted the high-level process map To-Be into a detailedprocess mapwith integration points and gateways including alternate processes.
• Prepared and analyzed the existing architecture and performedGap Analysis. Created workflow scenarios, designednew process flowsanddocumented the Business Processand variousBusiness Scenariosand activities of the Business from the conceptual to procedural level onMS Visio.
• PreparedUse Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagramsand creation of technical design UI screen,UI Wireframes and Mock-ups using Microsoft Visio.
• UtilizedSharePoint 2013to manage team website for document collaboration, authorizations and deliverables management.
• Worked with BI Team on SQL queries to pull systems data for data analysis and performed Data Validation.
• PreparedLogical Data Modelsthat contained setof Entity Relationship Diagrams and Data Flow Diagramsand supporting documents and descriptions of the Relationships between the data elements to analyze and document the Business Data Requirements.
• Took part in QA activities by writing theTest Planfollowed by Test Scenarios andTest Casesfor the User Acceptance TestingUATonJIRA.
• Worked on different Spotfireobjects/visualizationslike straight tables, line charts, bar charts and pivot tables etc. for dashboard design
• Extensively involved inRegression and Black Box testing, executing tests and tracking defects usingHP ALM.
• Closely assisted the project manager during project closure by creatingGantt milestones, lessons learned, process presentationand afinal end-user feedbackoverview postUATandsign off.

ENVIRONMENT: MS Office Suite, SDLC, Agile/Scrum, Tableau, SQL Server, UML, MS Visio, Quick Test Pro, HPALM.

Confidential

Junior Business Systems Analyst

RESPONSIBILITIES:

• Conducted GAP analysis and drew Workflow diagrams and documented business processes and scenarios.
• Facilitated focus groups and Interviews with stakeholders and SME’s to understand functionalities to be incorporated and deemed critical for organizational decision making and documented them into a FRD.
• Used MS VISIO to create Use Case diagrams and Sequence diagrams for clear understanding of business process.
• Used Tableau as data visualization tool to communicate information clearly and efficiently via statistical graphics.
• Worked to document the request and response XML formats for WSDL and documented UDDI requirements for providing web services to third-party consumers and validated SOAP API, XML documents in a SOA.
• Ensured that X12 transactions (837, 835, 277, 997, 999) could be performed as per defined EDI standards.
• Effectively handled challenges pertaining to the cross functional self-organizing team and helped the team to maintain optimal velocity and facilitated completion of story points in each sprint consistently.
• Contributed in creation of training materials for end users to get them to develop understanding of the system and familiarize them with process flow along with technological advancements to be incorporated.
• Used SQL queries and tune them to high precision in order to develop business logic satisfying user needs.
• Designed Test Cases, Test Scripts, Test plan for User Acceptance Testing and Regression Testing and coordinatedDefect Management activities including Defect tracking and resolution.
• Composed Test Cases for User Acceptance and Regression Testing and responsible forDefect Management.
• Allocated task and tracked issues using JIRA. Also, managed user stories and the RTM during project duration.
• Organized client training in support of User Acceptance Testing provided post-implementation support.

ENVIRONMENT: Agile-Scrum, MS Office, Tableau, SQL SERVER 2012, CSS, JIRA, ASC X12, XML, SOAP

Confidential

Business Analyst

RESPONSIBILITIES:

• Coordinated with software vendors, web engineers and database administrators to ensure new systems/patches to be delivered and implemented on time.
• Interviewed business users to understand their current business process, made suggestions on process improvement, drew process diagrams, and analyzed gap between the existing process and the future process.
• Oversaw validation of the interface between SARS and Laboratory Information Management System (LIMS).
• Drafted Risk Assessment, 21 CFR Part 11 Assessment, User Requirements Specification, Functional Requirements Specification, Design Specification, and SOPs to reflect future system.
• Created and updated Installation Qualification, Operation Qualification and Performance Qualification Protocols.
• Created SAS datasets from Excel, Oracle database using SAS Macros and used SAS management console to import data and produce tables and listings using Proc Mixed and Proc Lifetest.
• Composed Test Cases for User Acceptance and Regression Testing and responsible forDefect Management.
• Wrote Test Scripts, System Testing Summary, User Acceptance Testing UAT Summary, Traceability Matrix and Validation Summary to ensure user requirements and functional requirements are satisfied in the system.

ENVIRONMENT: MS Office, MS Outlook, MS SharePoint, Remedy, Trackwise, Documentum including Webtop, Valdox and Epic Star, HPQC, QCIS, SARS, SAS, LIMS, MS Visio, MS Project, Enterprise Architect

Confidential

Junior Business Analyst

RESPONSIBILITIES:

• Assumed responsibility for defining the scope and implementing business rules of the project, gathering business requirements and documentation and performed extensive Requirement Analysis including data and gap analysis.
• Created Functional Requirement Specifications (FRS) and User Requirement Specification (URS).
• Assessed the As Is system and developed the To Be system concept and also prepared the System Process Maps.
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives.
• Used SQL queries to perform data analysis, data validation and data manipulation of clinical data.
• Created Process Flow diagrams, Use Case Diagrams, Activity Diagrams and Interaction Diagrams using MS-Visio.
• Designed Test Cases, Test Scripts, Test plan for User Acceptance Testing and Regression Testing.
• Conducted UAT, documented the in-detail defects using Defect Tracking report and ensured timely resolution.

ENVIRONMENT: MS Project, MS Visio, MS Office Suite, SharePoint, SQL, Oracle, Java, MS Visio, Waterfall.