PROFESSIONAL SUMMARY:

• Experience of 10+ years covering:
• 6+ years of project management, IT architect, and IT demand shaping experience
• 4+ years of SAP SD Functional Consulting experience
• Engaged in learning new skills and technologies like SAP Success Factors
• Also a team lead for 2 years, managing an engagement with an entirely offshored team
• Involved in support, migration and roll - out projects, full life cycle implementations
• Core expertise in SAP SD, and working knowledge of modules like MM, WM, PM, PI, and SRM
• Expertise in manufacturing and consumer goods industry business processes
• Cross cultural exposure through working with teams based in Asia, Europe, and America

EXTRACURRICULAR SKILLS:

• Active participant in team building activities
• Organized departmental functions
• Participated in sports (Cricket)

SKILLS:

Domain Skills

Order Processing

Shipping and Logistics

Pricing

Billing

Outputs

Consignment, intercompany and third: party processes

Subcontracting processes

Functional Skills

Architecture Analysis

Demand Shaping

Requirements Gathering

Gap Analysis

Functional Specifications

Solution Design

Project Planning and Estimation

Test strategy and planning

System and Integration Testing

Production Support

Post go: live support

TECHNICAL SKILLS:

MS Project 2010

SAP R/3 4.6C, 5.0, 6.0

LSMWs

Able to understand ABAP code and modify to certain degree

SQL Queries

Microsoft Office Suite

WORK EXPERIENCE:

Confidential, Pleasanton, CA

Service Architect, Project Manager and Team Lead

Responsibilities:

• Demand Shaping, working with BRMs
• Service Architect for Order Management service (responsible for OTC architecture)
• Project Planning, skillset mapping and resource loading
• SAP SD senior consultant while also working as a Team Lead
• Providing architectural and technical direction to project teams, and at the same time being a bridge between project and support teams
• Business Analyst (gathering business requirements and translating them into functional specifications and creating test plans)
• Advising client on best practices
• Client’s single point of contact for all support and project activities; the remaining team being at offshore
• Conflict Resolution
• Working on Enhancement & Break Fixes
• Ensuring success of assigned projects by managing expectations and controlling perceptions by clearly defining scope, working within the defined scope, and communicating accurate statuses.
• Managed projects values over $1.7 million.
• High reviews for role played as a Service Architect, commanding a premium billing
• High reviews for role played as a technical project manager
• Working on various projects:
• Application upgrades
• Implementation of drop ship business processes, which was a first for the client
• Regulatory projects for eInvoicing: Chile, Peru, and Ecuador
• Implementation of pricing changes
• Implementation of a new EDI 870 for the client
• Excellent feedback from client on going beyond the role and seeking self-accountability on behalf of the project team.

Confidential, Pleasanton, CA

Team Lead

Responsibilities:

• SAP SD senior consultant while also working as a Team Lead
• Gathering business requirements and translating them into functional specifications
• Advising client on “best practices"
• Successful implementation of SAP as an ERP solution for Home Division of Sears.

Confidential, Baton Rouge, LA

Consultant and Team Lead

Responsibilities:

• SAP SD senior consultant while also working as a Team Lead
• Provide core support for billing and pricing processes
• Gathering business requirements and translating them into functional specifications
• Creating test plans, identifying various test scenarios (unit, system, performance and regression testing), and carrying out these tests
• Supporting business in day-to-day activities
• Working on critical issues during non-working hours of the offshore team
• Advising client on “best practices"
• Client’s single point of contact for all support and project activities; the remaining team being at offshore
• Workload Planning
• Conflict Resolution
• Working on Enhancement & Break Fixes
• Ensuring success of assigned projects by managing expectations and controlling perceptions by clearly defining scope, working within the defined scope, and communicating accurate statuses.
• End-to-end implementation of a returnable container tracking project
• Implementing a new pricing procedure for an acquisition
• Designing and implementing solutions for Export Declaration for Belgium, and for Customer Screening.
• Designing and implementing a solution for handheld devices to support the WM Transfer Order process.
• A 4-month project done for business process harmonization between US and Europe under this engagement got excellent feedback from the client.
• The support activities recently achieved their highest ratings.

Confidential

Team Lead

Responsibilities:

• Leading a team of consultants for due-diligence on template-based SAP rollout for the client’s UK site
• Fit-Gap Analysis
• Project Planning
• Project Execution for SD module
• As a deliverable of the due diligence exercise, provided the client’s IT team with an idea of complexity and estimate of the rollout.
• Responsible for delivering on 2 SD enhancements that were identified as legal regulations, and were not available in the solution template.
• Responsible for customer master data cutover activity.
• This project provided exposure to multiple rollout strategies, and fit-gap analysis.

Confidential

Team Member

Responsibilities:

• Responsible for supporting all billing-related activities, including analysis, customization, and custom developments
• Responsible for providing 24-hour support for billing cycles for 7 days on a monthly basis. This billing cycle covered mass billing for 8 EU countries.
• Troubleshoot any issues that come up during the billing run, in a couple of hours
• This project required an understanding of all SD business processes, to be able to monitor and take corrective actions before these process made documents available for billing.
• The timelines for various activities had to be met, as the process involved data exchange with multiple third parties, each with its own unique contract on data availability, in place.
• The 24-hour support was one of the crucial activities at client side and provided an opportunity for client exposure

Confidential

Team Lead

Responsibilities:

• Leading a team of developers for designing and implementing a solution for interfacing with multiple third party vendors responsible for printing and archiving billing documents.
• Gap-Fit Analysis
• Project Planning
• Project Execution
• Testing
• Post go-live support

Confidential

Responsibilities:

• Providing support for MM, and PM modules for the client
• This engagement provided exposure to support activities and how to handle them
• Developing code in Visual Basic and Visual C++ for solutions targeted customized for BPO clients
• Testing the solution using Test Live - an inhouse testing tool

Sales Engineer

Confidential

Responsibilities:

• Drove sales initiatives to achieve business goals, maintained healthy relations with corporate clients
• Responsible for establishing, developing and managing new and existing customers
• Prepared presentations and successfully negotiated deals to close final orders
• Responsible for collection of Payment dues