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Project Manager Resume

SUMMARY

  • Certified Saleforce.com Developer with 10+ years of industry experience which includes 7+ years of professional experience as Business Analyst and Project lead.
  • In - depth working knowledge of SDLC methodologies like Waterfall, and Agile Scrum.
  • Gathering and documenting Business and Functional Requirements (BRD, FRD), User requirements, Use Cases, System Requirement Specs (SRS). Prototyping, Surveys, User Stories, Joint Application Requirement / Design (JAR / JAD) and Brainstorming.
  • Delivering process enhancements through automations including workflow, approval processes, and escalation rules.
  • Acting as a liaison between the development team and the management team to resolve any conflicts for requirements. Working with vendors, business users & management.
  • Managing User Acceptance Testing, created user training manuals, and conduced user training sessions.
  • Experience in Saleforce.com setup, Configuration, Customization, Data Migration and Integration tools like Apex Data Loader etc.
  • Extensive experience in maintaining and improving existing Salesforce implementations, maintained user security permissions in compliance with organizational needs.
  • Experience in creating Roles, Profiles, Permission Sets, Sharing rules, Custom objects, Custom components, Page Layouts, Record Type, Assignment rule, Workflow Rules, Reports, Dashboards and Approval process.
  • Excellent verbal and writing skill, fast learner, and highly organized professional.
  • Motivated team player with excellent individual and group presentation skills.

KEY TECHNICAL SKILLS

CRMs: Chordiant 5.6/5.7/6.2, Java, J2EE Framework, SFDC, NexJ Finance Module.

IDEs: Eclipse (WSAD - Web sphere Application Dev. Suit)

Web: JMS, CAFÉ, LDAP, XML, Scribe, Microsoft SSIS

Databases: Oracle 9i/ 10g, Microsoft SQL Server

Business Modeling Tools: WSAD, RAD, Rational rose, Visio, Rally

Version Control: Clear case, VSS, CA

Project Methodologies: Waterfall, Agile

UI experience: 7 years visual force, jsp jsf

Force.com: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Force.com Apex Explorer, AJAX, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com, Eclipse IDE Plug-in

VisualForce: Custom VisualForce Pages

Programming Language: Java, scheme, SQL, HTML, APEX, SOQL, SOSL

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

  • Working with the business to articulate requirements and Technical design document to technical change/development and orchestrate development with the offshore team
  • Responsible for the end to end (POC, estimates, analysis, design, execution) of Data Migration Projects.
  • Responsible for planning and coordinating between many stake holders for the data Migration activities.
  • Responsible for the coordination of activities between QA team, Development team and Application Production Support & maintenance teams.
  • Support with root cause analysis and applying production changes for reported bugs
  • Production scheduling and control, reporting distribution, disaster recovery planning functions, Coordinate user training
  • SFDC - SFDC to SharePoint integration, Sandbox data loading, Email services, Used the sandbox for testing and migrated the code to the deployment instance after testing
  • Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.

Confidential

Project Lead / Onsite Coordinator

Responsibilities:

  • Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers.
  • Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
  • Created and deployed several workflows, and Reports using salesforce.com platform.
  • Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
  • Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
  • Developed and deployed workflows and approval processes for opportunities and products/ assets management.
  • Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities
  • Created and used Email templates in HTML and Visualforce.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.

Confidential

Senior Saleforce.com Business Analyst

Responsibilities:

  • Creating new objects and fields in SFDC Developer Sandbox to accommodate test data, export/import of data using Data Loader, creating Users for the development team and as well as new Profiles with various permissions, Users and Group, Sharing Rules for UAT purposes.
  • Conducting Impact Analysis, reviewing all the objects and their relationships to the accounts, contacts and to-be-converted child objects to evaluate the scale of the impact.
  • Leading the data analysis to identify all the data conforming and not conforming to initial introduction from the customer, to identify relevant approaches.
  • Conducting KT sessions with the offshore team on daily bases, as well as consultations with the SME and the business users to discuss any identified issues or exceptions in data or mapping processes between SFDC and IC.
  • Participating in daily scrum stand-ups with onsite and offshore teams.
  • Writing detailed use cases and test scenarios for every sprint including Business Rules and Supplementary Specifications comprising both functional and nonfunctional requirements.

Confidentia

Technical Lead

Responsibilities:

  • Currently Leads a Team of 10. Managing and grooming the Team members technically.
  • Chosen for trip to UK for reviewing Functional Use cases, reviewing Functional Test Cases and design.
  • Currently with the Confidential of onshore contact for change impacting, estimates, analysis, design and build of Business As Usual functionalities. In direct contact with the bank to address all new functionalities and change requests.
  • Designing use-case modules and screens for the application based on client’s requirements.
  • Development, Design & Implementation of module.
  • Provide solution to the problems during development.
  • Leading team in the designing, development and Unit testing of various modules.

Confidential

Technical Lead / Designer

Responsibilities:

  • Leading a Team of 10 and grooming the Team members technically.
  • Development of individual components (Use Cases) for Auto Loan.
  • Writing Business Services (Party Confidential and Product Model) & task classes for high complexity Use Cases.
  • Development of UI driven CHORDIANT flows having queues and business rules.
  • Designing the service model and also helped in Object modelling thru RSM.
  • All interactions (and needs) with the customer irrespective of the channel of communication saved within the CRM system to give the “customer agents” a better handle to cross sell or up sell the banks products & services.
  • A single repository for all customer data, accounts & information of banks products that can be offered (or are being offered) to the customers.
  • A multi channel architecture with one of the channels using CHORDIANT UI capabilities & the rest of the system working with a common java base of Business and Gateway Services to interact with the central mainframe and the single cluster of branch information.
  • CHORDIANT ver. 5.6 running on WSAD
  • J2EE Framework, JS, LDAP, XML, Java 2.0, Oracle 9i
  • Version Control:- Clear Case
  • Others like Sharepoint site, Citrix for interaction with the onsite team and remote systems.
  • A 360-degree view of the customer with all the insurance accounts linked.
  • All interactions (and needs) with the customer irrespective of the channel of communication saved within the PORTAL system to give the “customer” a better handle their products & services effectively.
  • A single repository for all customer data & information of health products that can be offered (or are being offered) to the customers.
  • Web sphere Portal Technology ver 5.1 (IBM Web sphere Server 5.1), IBM Rational Application Developer (RAD) 5.1
  • J2EE Framework, JS, XML, Java 2.0, Oracle 9i
  • Version Control system:- Visual Source Safe
  • Others like MQ Series, JMS, LDAP.

Confidential

Developer

Responsibilities:

  • Responsible for the development, testing & support of complex components in Member 2.2 Release.
  • I was also responsible for fixing high priority bugs adhering to strict SLA’s.
  • Customer & Account Management
  • Order Management (Provisioning & Billing) and
  • Logistic & Collaboration Management
  • CHORDIANT v5.7 is a J2EE framework based set of APIs which runs on Eclipse (WSAD - Web sphere Application Dev. Suit) and provide developers a integrated environment to develop CRM solution for the customers.
  • J2EE Framework, JMS, CAFÉ, LDAP, XML, Java 2.0, Oracle 9i, JS
  • Other hardware and software like SingleView (Billing system), IBM MQ Series, TIBCO, Rational rose, Clearcase
  • Development of individual components (Use Cases) for Order Management.
  • Writing Business Services (Java coding) & task classes for high complexity Use Cases.
  • Development of UI driven CHORDIANT flows having queues and business rules.

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