Program Manager Resume Gaithersburg, MD - Hire IT People

OBJECTIVE:

Secure a challenging CRM Managing consultant position.

SUMMARY:

Professional Services Project/Program/Practice management, Consultative Selling, Client Partner Engagement, Strategic Account Management, P&L Responsibility
Life Sciences, Telecommunications, Manufacturing & Retail Industries

TECHNICAL SKILLS:

CRM Technologies: Salesforce.com, Clarify Confidential and PeopleSoft - Sales, Service and Marketing functional experience

PROFESSIONAL EXPERIENCE:

Confidential, Gaithersburg, MD

Program Manager

Responsibilities:

Driving application services strategy to sustain billing revenue and margins within the account, planning and execution of business development activities, including capture and proposal efforts
Leading Confidential software development team (offshore and onsite) of 45+ in web application development, data interchange and database integration projects; awarded 3rd contract year (as Agile Scrum Master)
Enhancing best practices in project management, including:
Agile/Scrum software development methodology, Project economics, scheduling & monitoring
Requirements analysis, including CFR part 11, Section 508 and performance/load testing

Confidential, Stamford, CT

Client Partner / Engagement Manager

Responsibilities:

Strategizing product and services roadmap for assigned accounts to identify opportunities.
Tapped into customer’s pain point (data flow issue between CRM & drug safety system)
Leading multiple engagements up to $10 million and teams of 70 in significantly high-stress, multi-geography, multi-functional environments managing engagement risk and project economics
Driving pre-sales & marketing activities including RFP & RFI responses, sales pursuits, pricing strategy, target segment identification, pre-sales demos, webinars and marketing collaterals
Heading Project Management Office - Mentoring reporting project managers and project review, Project management template enhancements, Validation documents review and recommendations

Associate Director

Confidential

Responsibilities:

Leading the offshore and professional services team successfully meeting revenue and margin goals
Leading Agile delivery of Clinical applications in partnership with SAP by Identifying market requirements, translation to product requirements and product delivery with annual revenue of $2M

Confidential

CRM Delivery Manager

Responsibilities:

Leading a team (Agile Scrum Master) of 100+ Thai employees in a culturally sensitive environment and retaining low morale team by developing innovative incentive plans
Setting up off-shore and driving delivery cost (15%) by moving work from High Cost to Low Cost Location

Project Manager and Business Analyst

Confidential

Responsibilities:

Leading multiple Clarify CRM implementations including new installations, upgrades, data migrations and application integrations successfully.
Driving and meeting target project metrics and financials

Confidential, New York, NY

CRM Sr. Consultant

Responsibilities:

Served as a technical consultant for the Agile development of Confidential CRM enterprise middleware (case & campaign management) to integrate with mobile devices with responsibilities
Analyze and map mobile device transactions to clarify database, 2) develop middleware code (ASP, Visual Basic, C#).
Developing middleware code for data received.
Developing and testing services, business objects, screens, web pages for 3 customers successfully