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Scrum Master Resume

Bentonville, AR

SUMMARY;

  • Strong International Experience: 20 years in IT industry.
  • Managed multiple and complex cross - functional projects using Waterfall and Agile methodologies with teams spread in multiple geographical locations.
  • Extensive experience in managing project teams according to PMI standards in Matrix and Projectile organizations.
  • Extensive experience in all SDLC phases, including operational work using ITIL framework, systems analysis, and software test automation.
  • Strong IT Experience in Design & Development and Project Management (Agile/Waterfall) of Application development.
  • Telecom -Customer Care, Provisioning, Billing, Inventory, Fault Repair & Services
  • Health Insurance - Payer (New Business, Underwriting, Correspondence, Policy Services, Claims)
  • Property and casualty Insurance - (New Business, Underwriting, Correspondence, Policy Services, Claims)
  • E-Commerce - B2C
  • Radiological Information System
  • Oil and Natural Gas
  • Product Data Management (PDM);
  • Material Management System;
  • Financial Accounting, Inventory and Payroll;
  • Consumable Package Goods (CPG) Panelist Management System.
  • 4 years of experience in various business areas of Healthcare Payer New Business, Underwriting, Policy Services, Correspondence, Rating & Actuarial.
  • Worked on Healthcare reform projects including impact assessment of ‘conversion from ICD-9 to ICD-10‘. Extensive experience in working on Member Portal
  • 1-year experience in Property and Casualty Insurance.
  • 10 years of experience in project management (Waterfall and Agile SCRUM), managing multiple complex and cross functional projects.
  • 10+ years of experience in analysis, design and development of software applications on UNIX, VAX VMS, Windows, Novel Net-ware, and Oracle SQL Server.
  • 4 years of experience in Telecom Service Domain.
  • Worked in Provisioning, Billing, Accounting, Inventory and Fault Management.
  • 3 years of experience in software test automation for various applications including clinical (HIPAA and DICOM) and Web-based applications.

TECHNICAL SKILLS:

Techniques & Méthodologies: PMI Standards, Waterfall, Agile-SCRUM, SAFe Agile, ITIL, SDLC, Clarity 13, Rally, MS-Project 2010, 2013, Plainview, Airtimes-IPMS, PM Smart, CA Clarity 13, OpenView, JIRA, Cherwell, SharePoint, J2EE, JUnit, Sonar, Informatica, SAS, Oracle, SQL Server, UNIX, VAX VMS, Windows 2010, MS Team Foundation Server 2010, Novell Netware, Crystal Reports, Actuate 5, Oracle, .NET, COBOL, VSAM, DB2, Core Java, Dbase, VB, PL/SQL, Pro IV, VSS, PVCS, Win Runner 7.6, Lotus notes.

PROFESSIONAL EXPERIENCE:

Confidential, Bentonville, AR

Scrum Master

Responsibilities:

  • I was responsible for helping 2 scrum teams to efficiently deliver quality product.
  • Challenges handled - Team s understanding of Scrum was not adequate, coached and mentoring team to adhere to Agile/Scrum principles.
  • Did a root cause analysis (Stories were not groomed adequately) to understand issues related to low productivity.
  • Worked with Product Analysts, SMEs and Product owner to make sure that backlog is healthy and stories adequately described so that team spends minimum time in in functional discovery.
  • Helped team improving collaboration between business and technology team.
  • Worked on this challenge to stream line delivery and achieved positive results.
  • Other activities as scrum master.
  • Work with team and Product owner to prepare for PI (Program Increment) and help RTE (Release Train Engineer) to facilitate PI Planning.
  • Story grooming, working with PO, SMEs and PAs to make sure that Stories are ready in time and team has a healthy backlog
  • Facilitating Daily Scrum meeting, working on impediments to make sure team is up and running
  • Working with different technical groups to, help team addressing Sonar Violations, Unit Test coverage, Performance test issue and Production Deployment, Security penetration test
  • Facilitating Sprint retrospection meeting to identify what team is doing good and how can we improve productivity, Quality, teamwork and achieve optimum level of cross functional high performing team.
  • Helping PO to demonstrate the incremental product produced every sprint
  • Update Feature completion /progress report
  • Working with Program manager to, help updating project status, Weekly project status update in Clarity.
  • Helped team to optimize process for Continuous Integration & Continuous Delivery (CICD).

Technical Environment(s): Dot Net 4.5, ASP.Net MVC framework, Angular JS with Bootstrap, ASP.Net Web API, Informix, KARMA for Angular unit test, MS Test for C# Unit test,, QTP/UFT for End to End functional test, LISA for Web Service Test, Load Runner, App Scan for Security vulnerability test, GIT as code repository, SONAR for Code quality, FXCOP for code review, Leankit.

Confidential, Dallas, TX

Agile Project Manager / Scrum Master

Responsibilities:

  • As an Agile project manager / Scrum Master, I was responsible for leading development teams of Billing and Map & Maintenance Application and managing the overall project.
  • Created Billing widget on Web based dashboard that invokes newly created web interfaces. Billing system does the data transaction using APIs (with Business Direct EBill).
  • Integrated existing system BD Map and E-Maintenance systems in Cross Functional Dashboard.
  • Integration is done through the widgets and data transaction is managed through the newly created APIs.
  • Leading Technical teams throughout all phases of development - (analysis, design, development, testing, integration)
  • Mentoring and coaching teams to adhere to SCRUM Principles.
  • Release Planning (Iteration Zero)- Allocation of stories in Iterations
  • Story Grooming - Going over each story (identified for future iteration) and ensuring that, the description and acceptance criteria are adequately described, Story size is manageable (INVEST), facilitating estimation of the stories.
  • Facilitating the Iteration Planning (Story Tasking), Guiding team to capture all possible technical tasks, helping team to define technical tasks.
  • Ensuring JUnit coverage. Ensuring Continuous testing.
  • Continuous code quality management using Sonar
  • Ensuring Continuous Integration (CI)
  • Conducting daily Scrum meeting,
  • Working on impediments to ensure none of the team members are stalled due to any impediment.
  • Working with Product Owner to Plan Demonstration and Grooming. Negotiate on iteration Scope.
  • Conducting Retrospective meeting and implement good practices.
  • Working with external downstream Billing team and Inventory to Plan and ensure timely delivery of APIs
  • Working with other teams (with in the program) to plan the changes on common objects to minimize negative impact on progress.
  • Coordination with CI (Continuous Integration) team to Plan activities like code merge, demonstration of potentially ready product.
  • Working with UX team to plan and ensure timely delivery of Comps (Comprehensive Screen Design)
  • Periodic Status update, Issue and risk discussion and resolution
  • Scope Management
  • Working very closely to Sr. Technical Director to Plan Delivery
  • Understanding the scope from business
  • Effort Estimation
  • Capacity Planning
  • Release schedule development

Technical Environment(s): WebLogic 10.3.5, ATG 10.2, Oracle JDK 1.6.0 29, JAVA 6, JSP, JUnit, Eclipse 4.3, Maven, Sonar, Rally

Confidential, Houston, TX

Agile Coach / Scrum Master- Senior Project Management Consultant.

Responsibilities:

  • Working with Senior Management to coach groups (people) on Agile and make changes to Process &Tool; to transition into Agile.
  • Coaching and Mentoring team members to understand SCRUM framework/
  • Identifying the projects that can be run in Agile as Pilot.
  • Working as SCRUM Master for multiple Pilot projects to demonstrate the team, how project is executed in Agile SCRUM framework.
  • Leading Technical teams throughout all phases of development - (analysis, design, development, testing, integration)
  • Helping team to estimated stories, sprint planning, Daily SRUM, retrospection etc.
  • Identifying and mentoring the team member to take up the role of SCRUM Master
  • Enabling business to take up the role of Product Owner.
  • Helping business to translate the requirement in user stories and work with team to help review and accept stories.
  • Helped business to understand how the requirement changes are handled in Agile SCRUM and how the Story prioritization and grooming is done.
  • Working with team to update existing process (PDM) to AGILE
  • Evaluating projects for Agile suitability and running the projects in Agile.
  • Working with Business to write effective story, prioritization, release planning, Sprint review.
  • Agile Project management tool (Rally) administration.
  • Providing Rally Training to team.
  • Formulated a process to run the Agile Projects in onsite offshore model
  • Status reporting to showcase the progress of AGILE SCRUM on enterprise level.

Technical Environment(s): Clarity - 13, SharePoint, Rally, Power Point, ASP.NET, C#, MS SQL Server, SSIS, J2EE, IBM Web sphere (ESB), Oracle .

Confidential, Trenton, NJ

Senior Project Management Consultant / Scrum Master

Responsibilities:

  • Leading Technical teams throughout all phases of development - (analysis, design, development, testing, integration)
  • Assisted team to come up with release road map, responsible for assisting business to come up with stories and acceptance criteria, assisted technical team to estimate the story and plan the sprint. Assisted team to decompose the story into technical tasks.
  • Facilitating the pre-planning, sprint planning, daily scrum, product review (demo).
  • Responsible for working with the stake holders to resolve the impediments.
  • Responsible for continuous improvement on productivity (sprint to sprint), mentoring the team to stick to the Agile - SCRUM frame work, providing formal training to new teams.
  • Coordinate resource management activities (Business Analyst, Tech Lead, Test Lead ) pertaining to software requirements deliverables, resource planning, effort estimation, and work schedule;
  • Coordinate resource management activities (Business Analyst, Tech Lead, Test Lead ) pertaining to software requirements deliverables, resource planning, effort estimation, and work schedule;
  • Communicate with multiple levels of the organization (Sponsor, Business Rep, Legal, Compliance, Dev Lead, QA Test Lead);
  • Maintain project focus on scope and timely deliverables;
  • Identify, track, and mitigate project risks;
  • Track progress and provide reports.
  • Worked with Data Warehouse team to enhance the integration points, update data extract mapping and transom scripts, modify the reports.

Technical Environment(s): Mainframe COBOL, CICS, VSAM, DB2, ASP.NET, C#, MS SQL Server, SSIS, J2EE, IBM Web sphere (ESB), SAS, Informatica, Oracle, PlanView, OpenView, SharePoint, MS Project 2010.

Confidential, Chicago, IL

Project Manager /Scrum Master

Responsibilities:

  • Provide management support to offices in over 45 countries and customers in 147 countries by managing 12 team members across two projects. Manage projects as a global provider of information, software, and services that help professionals expedite work efficiently in the fields of Legal, Business, Tax, Accounting, Finance, Audit, Risk Management, Compliance, and Healthcare.
  • Integration of CCH Canada Legacy System with Wolters Kluwer eStore: Manage migration of the Application and Data of existing system of CCH Canada under Confidential s integrated eStore system (CCH Canada was acquired by Wolters Kluwer). Supervise integration of middleware with CCH Canada back - end product database, integration of middleware with front-end IBM WCS system, and migration of user profiles to the new eStore.
  • Stabilization of Law and Business E-Store: Following Law &Business unit integration with eStore, manage stabilization of the Law & Business system to resolve many challenges related to customer experience and order processing.
  • Running SCRUM meeting, Sprint Planning, Backlog Grooming and demo.
  • Leading Technical teams throughout all phases of development - (analysis, design, development, testing, integration)
  • Assisted team to come up with release road map, responsible for assisting business to come up with stories and acceptance criteria, assisted technical team to estimate the story and plan the sprint. Assisted team to decompose the story into technical tasks.
  • Responsible for working with the stake holders to resolve the impediments.
  • Plan, estimate, and schedule enhancements.
  • Communicate with management on risks and budget;
  • Track progress, forecasting, and reporting (progress status, burned work hours);
  • Facilitate meetings, reviews, and approvals;
  • Maintain project documentation;
  • Coordinate requirements deliverables with System Analyst and Tech Lead;
  • Resolve issues with stakeholders.

Technical Environment(s): C#, .NET, Biz Talk, MS SQL Server, Oracle, SSIS, IBM Web sphere Commerce Suite (WCS). JIRA

Confidential, Naperville, IL

Technical Project Manager /Agile Project Manager

Responsibilities:

  • Enhancement and support to the Customer Portal Web Application that provides feature of Online Quote, Customer Self Service, New Application submission etc.
  • Lead and provide technical guidance to a 12 member team ; Leading Technical teams throughout all phases of development - (analysis, design, development, testing, integration)
  • Plan and execute applications knowledge transition (using ASSET methodology);
  • Organize and coordinate activities with offshore team;
  • Support and enhance System 80 Application to accommodate healthcare reforms;
  • Review deliverables, facilitate technical discussions, and manage customer interactions;
  • Coordination with business users and offshore team;
  • Provide status reports (internal & external);
  • Participate in Steering committee meeting.
  • Worked with Data Warehouse team to enhance the integration points, update data extract mapping and transom scripts, modify the reports.

Technical Environment(s): Solaris 8, Acu COBOL, Shell Scripts, Perl, ASP.Net, C#, MS-SQL Server, JAVA, J2EE (ESB), Informetica, MS Project 2007, Cherwell, PM Smart

Confidential

Project Manager (Onsite)

Responsibilities:

  • Manage high - risk servers of data center for deployment and integration of eTrust Access Control system to provide a layer of security protection for Windows, UNIX and Linux servers.
  • Deploy CA s eTrust on 1800 servers;
  • Interact with internal customers spread across multiple geographical locations;
  • Manage project team (6 members offshore in India and 2 members in the United States);
  • Support approximately 100 internal customers;
  • Track issues, communications, and work schedule;
  • Recruit and provide orientation to team members.

Technical Environment(s): UNIX, LINUX, Windows.

Confidential

Test Lead

Responsibilities:

  • Daily personal activities across projects:
  • Lead a testing team of 12 members to define test strategy and planning;
  • Set up offshore test lab and provide status reports;
  • Manage resource recruitment and onboarding;
  • Automate test cases using Win Runner 7.6;
  • Ensure adequate test coverage and test details reporting;
  • Coordinate releases, certifications, and defects management;
  • Organize meetings with developers;
  • Review all artifacts and deliverables (test cases, Test Plan, Test Lab Set up).

Technical Environment(s): Visual Studio, Visual C++, Post GRE.

Confidential

Tech Lead

Responsibilities:

  • Study applications and lead knowledge transition of the BPR system and supervise system maintenance offshore.
  • Responsibilities for Application Study & Knowledge transition include the following components:
  • E - Mail UI of Confidential -Mobile, Virgin.net and Confidential s Mail service;
  • Notification Server, Fulfillment Server, Account Provisioning Protocol, Presentation server;
  • Web Customer Care UI.
  • Daily personal activities across projects:
  • Lead and provide technical guidance to 8 team members in applications analysis and knowledge transition;
  • Conduct system and program flow studies and documentation;
  • Manage program flow study and documentation;
  • Conduct reviews of deliverables;
  • Supervise Confidential s IMPS Testing.

Technical Environment(s): PL/SQL Oracle (Sun Solaris), C++, JSP, HTML, Perl, C++.

Confidential, Chicago, IL

Analyst Programmer

Responsibilities:

  • Daily personal activities across projects:
  • Perform system study ;
  • Maintain PL/SQL procedures and triggers;
  • Enhance VB client application and fix bugs.

Technical Environment(s): Oracle 8, VB.

Confidential

Programmer

Responsibilities:

  • Manage production of various periodic (monthly) reports for statistical analysis of outstanding loans.
  • Develop MFR reports using Web reporting tool Actuate 5.0 using documents and specifications provided by the Confidential .
  • Daily personal activities across projects:
  • Write report specifications and generate reports with Actuate 5.0;
  • Map database columns to the reporting UI and the software code;
  • Create PL/SQL procedures.

Technical Environment(s): Actuate 5.0, Oracle 8.0

Confidential

Analyst Programmer

Responsibilities:

  • Resolve or escalate defects using Quetzal help desk ticket management system of Confidential .
  • Implement enhancements to automate tickets escalation based on specific parameters (ticket age in the system, severity level, etc.) by implementing an Oracle - based Daemon process that tracks and triggers escalation of open tickets.
  • Daily personal activities across projects:
  • Conduct requirements analysis and solutions designing;
  • Create PL/SQL procedures and triggers;
  • Build new tables, triggers, etc.;
  • Modify Oracle code to run on SQL servers.

Technical Environment(s): Oracle 8, MS SQL Server.

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