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Customer Project/program Manager Resume

Atlanta, GA

TECHNICAL SKILLS

  • Microsoft Office 365
  • Project
  • Visio
  • OneNote
  • Planning
  • Risk management
  • Communications management
  • Quality management
  • Planning
  • Schedule development and maintenance
  • Cost management
  • SDLC and PMLC

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Customer Project/Program Manager

Responsibilities:

  • Lead, manage and collaborate with cross - functional team members and subject matter experts on both Waterfall and Agile deployment projects
  • Manage all project deliverables throughout project lifecycle
  • Manage vendor/supplier relationship to support the project, budget and schedule
  • Develop and modify documentation and content for refresh and deployment project installations
  • Contact customers (via telephone and email) to coordinate installation services within 24 hours of project assignment
  • Provide project reporting to the internal and executive teams as defined by the PMO
  • Conduct lessons learned and transitioned refresh support to client PC support team
  • Plan, prepare and lead project meetings with internal and external stakeholders on a daily basis
  • Mentor and encourage skill development of project team members
  • TEMPEffectively manage multiple projects simultaneously

Confidential

Lead Network Support Engineer

Responsibilities:

  • Supported the IT infrastructure and responsible for assessing initial inquiries and requests from end users and the halp desk to coordinate appropriate support activities.
  • Responsible for the design, evaluation, installation, configuration, tests, repairs and resolution of the most complex problems of user desktop/laptop, mobile devices management and provisioning, network printers and a thin-client/virtual desktop infrastructure.
  • Performed installation, configuration, upgrade tasks and troubleshot on complex End-User Computing/Network problems for over 500 End-Users.
  • Developed, defined, and documented standards for device purchase, strategy and support; ensured users were equipped with the technology to meet the client’s requirements.
  • Monitored equipment asset levels, loss and worked toward stated levels of customer satisfaction goals and objectives by performing related duties and requirements and meeting program objectives, as set forth by the client.
  • Designed, implemented and maintained hardware and software computing standards and configuration end-user computing equipment and software.
  • Managed, maintained and enhanced enterprise desktops and devices, utilizing such tools as endpoint management tools, anti-virus, mobile device management, full-disk encryption, patching.
  • Designed and packaged software tools intended for automated operating system deployments.
  • Utilized Citrix VPN for remote support of End-Users.

Confidential, New York, NY

Deployment & Implementation Engineer

Responsibilities:

  • Performed Systems Administration (operations and maintenance) of Linux and Windows based desktop PCs.
  • Worked within a team environment to support personal computers, thin clients, peripheral equipment, networks, communications equipment, and providing support for users' software and hardware needs.
  • Assisted with the configuration and maintenance of RedHat, CentOS servers and Windows 7 desktops. Conducted hardware and software maintenance on all supported systems. Created and maintained hardware and software inventories.
  • Monitored IT environment to proactively prevent problems from occurring.
  • Supported resolution of connectivity issues. Provided technical support to various customer remote sites. Responded to Help Desk tickets for support as tasked.

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