System Administrator Resume Profile

Summary:

Result-oriented professional with 11 years combined customer service and information systems support experience.
Objective: To provide IT experience, knowledge and solutions in a dynamic IT deskside support Security environment. Protect confidentiality integrity and availability of information and Information Systems. Learn experience and grow within the field of Cyber Security by learning new technologies and applications.

Technical Skills

Professional Experience

Confidential

Helpdesk Analyst Coordinator 3

Provide analysis and technical help desk support for all DOJ users
Extensive use of BMC Remedy ticketing system: Creating, Escalating and Monitoring tickets
Manage tasks of creating and resetting passwords using Active Directory
Document and report problems to technical level 2 3 staff for resolution
Troubleshooting basic networking connectivity issues
Provide support and troubleshoot issues remotely
Working alongside with network and system engineers

Confidential

Senior Deskside Support Part time

Confidential

Technical Support Engineer Full-Time

Served as a point of contact for all IT support for 2 locations
Assisted with the task of setting up workstations for 80 paralegals and temp users
Provided daily support and troubleshoot application issues such as Microsoft XP and Vista
Upgraded workstations to Windows 7 on employee workstations
Managed task of creating, disabling, and resetting user account and passwords within the Active Directory
Responsible for system maintenance on servers and workstations along with Anti-Virus Security updates
Tracking backup in VERTIAS Backup exec daily and record in log book
Managed the setup of users on Blackberry Server and Blackberry phone service
Troubleshooting Blackberry issues and creating users on Blackberry Server

Confidential

System Administrator Part-time

Assisted with migrating over from Windows Server 2003 Business Enterprise to Windows Server 2008 Business Enterprise
Installation of Windows Server 2008 R2 on a backup Server and created Server 2008 R2 on Hyper-V
Provided installation and application support to internal and external users. Applications include Microsoft Office 2003 Professional, Office 2007 Professional, ACT6 and Quickfil
Provided System backup and restorations using backup exec software
Assisted with providing system updates and patches on all workstation

Confidential

Desktop Support Engineer

Provided application support such as Microsoft Office 2003 and 2007 Professional
Troubleshooting and repairing service calls at various business with little to no supervision
Managed the task of upgrading servers and setting up workstations for clients
Assisted with the setup of workstations for over 100 users including several law firms

Confidential

Computer Technician Support -

Assisted with the setup and configuration of 80 workstations for the U.S. Patent Trademark Office
Assisted with the installation of Microsoft Office 2003 Professional and configuration of username on all workstations
Basic network connectivity check on all workstations
Responsible for installation and updating McAfee Enterprise Anti-Virus for all workstations
Setting up U.S. Patent Trademark homepage as default for all user workstation

Confidential

Document Specialist

Assisted in the scanning of documents using optical character recognition OCR and proprietary for indexing in SQL Database
Assisted with minor coding and examination of documents
Responsible for handling sensitive documents

Confidential

Assisted with the setup and configuration of 20 workstations for Office
Assisted with the installation of Microsoft Office 2003 Professional and Configuration
Basic Network connectivity check on all 20 workstations
Inbound Outbound calls to Comcast customers
Selling and offering upgrades for Comcast service and dispatching techs on site

Confidential

Customer Service