Professional Summary

• performance-based training solutions and sound instructional design
• with over 15 years' experience in translating organizational development initiatives into
• Training Project Manager and Instructional Systems Designer
• Training development and instructional design for federal government and Fortune 500 companies in many industry sectors including financial services, engineering, telecom, manufacturing
• Project management for large-scale curriculum development and training projects, leading cross-functional teams in high-matrix environments
• Instructional design for e-learning, instructor-led, and blended training using established learning theories and ID methods including needs assessments, job/ task analysis, gap analysis, content charting, information mapping, user-interface design, SCORM and 508 compliance
• Highly competent in each phase of the ADDIE Instructional Systems Design model
• Target marketing of customized training and consultation strong external client relations
• College instructor and administrator of technical education and training programs
• Development of instructor guides, user/ student guides, job aids, and presentation/ graphic materials, as well as storyboards and audio scripts for web- and computer-based training
• Skilled in capturing organizational development opportunities using OD methods such as stakeholder analysis, 360 feedback process mapping and flow diagrams, affinity diagrams, etc.
• B.A. in behavioral sciences Master's level courses in industrial education and training
• Certified DACUM Analyst, a methodology for training analysis

Experience

Manager, Customer Training

Confidential

• Independently developed full business plan and budget for establishment of company's new training department to serve external federal government and commercial clients including curriculum, staffing, and delivery
• Conceived, researched and devised strategy for course offerings, pricing, and marketing
• Wrote proposals for federal government training contracts

Sr. Instructional Systems Designer

Confidential

• Designed and developed technical web-based and instructor-led training for FAA engineers, including content development / documentation with high-level subject matter experts

• Developed Project Plan, Training Development Plan and Course Design Guide, conforming to all FAA standards and requirements

Instructional Systems Designer

Confidential

• Developed training for the FAA using the ADDIE Instructional Systems Design model i.e. Analysis, Design, Development, Implementation and Evaluation
• Developed five-phase project plan for web-based training development, conforming to all FAA e-learning standards and guidelines
• Conducted task analysis for training content development

Independent Consultant

Confidential

• Provided instruction and assessments for the Educational Service Center, Region 20
• As Team Lead, supervised 5 to 9-member team conducting educational assessments for Pearson Educational Assessment formerly Harcourt

Instructional Systems Designer

• Confidential
• Designed e-learning and knowledge assessments integrating software re-design and launch, as part of major process improvement in company's mortgage loan servicing division
• Documented training content by interviewing subject matter experts at vice president level
• Collaborated with instructor to verify user interface and to conduct train-the-trainer

Instructional Designer

Confidential

• USAA is a Fortune 500 company providing insurance, banking, and financial planning and consistently ranked No. 1 in customer service by Business Week magazine and J.D. Powers . Designed e-learning, instructor-led and blended training for managers, financial advisors, and insurance service representatives
• Selected for major project to design blended training for all Series 6 and 7 financial advisors in USAA's Financial Advice Center serving 7.4 million customers. Developed complex scenario-based training to improve product knowledge, investment advice, and customer service.

Owner and Manager

Confidential

• As owner of this consulting business, managed multiple projects to develop customized training solutions and instructional design to meet clients' specific organizational development initiatives and business objectives such as performance/ process improvement, improved customer service, strategic alignment, leadership development, and employee retention
• Sample clients/ projects:
• For EG G, a top-tier DOD contractor now a division of URS Corporation developed and managed training for their aerospace clients, Boeing, Lockheed Martin, and Pratt Whitney in a highly complex project to transform a former military base into a multi-modal industrial park worked with a variety of cross-functional and cross-organizational teams to establish an Aerospace Academy and FAA-approved curriculum.
• For the Government of Nuevo Leon, Mexico: developed a 12-month project plan to attract U.S. manufacturers for outsourcing in Mexico initiated and formed strategic partnerships with Cap Gemini Ernst Young and Fulbright Jaworski, LLP analyzed audience and designed series of workshops for CEOs in targeted manufacturing sectors to promote foreign direct investment

Project Manager, Industrial Training Division

Confidential

• Managed a team of instructors and designers in a .6 MIL state-wide project to provide competency-based technical and occupational training for 800 engineering and construction companies
• Provided oversight of instructional design, course development, and training deployment at six Texas sites facilitated ongoing focus groups comprised of senior managers from such participating companies as H.B. Zachry Engineering, Inc. and Gilbert of Texas, Inc. who served as project advisors and Subject Matter Experts
• Conducted needs assessments and task analysis to set performance criteria
• Managed training sub-contract with the Texas Engineering Extension Service of the Texas A M University System

Marketing Specialist, Corporate Training Division

Confidential

• Responsible for design, development, marketing and deployment of customized technical and occupational training for a variety of corporate clients throughout Texas such as Motorola, Southwest Research Institute, HEB, AT T, the Coleman Outdoor Company, and City Public Service with specific focus in the Texas high technology sector.
• Developed training solutions in response to clients' specific organizational goals such as quality assurance, process improvement, organization expansion/ re-alignment, and regulatory compliance
• Defined scope and performance standards for client projects and negotiated consulting agreements managed project budgets for ROI
• Supervised support staff

Independent Business Consultant

Confidential

• Conducted specialized business development services for small to medium-size manufacturers
• Conducted new product searches, researched manufacturing outsourcing opportunities
• Initiated and negotiated co-marketing agreements as well as contracts with distributor networks and independent sales representatives
• Oversaw graphic design and production of collaterals placed local and national advertising

Technical Education Specialist Educational Program Development

Confidential

• After 8 years as adjunct faculty, was promoted to this newly-created position with responsibility for planning, development, marketing and evaluation of curricula in College's occupational and technical degree programs -- as well as targeted customized training for area corporations
• Assisted Dean in oversight of 12 departments and 47 instructional programs with budget of 2.5 MIL provided consultation to faculty for integration of new curricula, courses and content
• Developed competency-based curricula and multimedia instructional design conducted needs assessments, task analyses, and other research set criteria for instructional technology
• Represented college in business/ community/ government initiatives
• Served as Project Manager for 3-year project to develop a competency-based state-wide model curriculum in electronics engineering technology, receiving multiple grant awards and state-wide recognition hired and managed project staff administered budget
• Developed competency-based training courses for such diverse corporations as Bank of America, San Antonio Credit Union, Motorola, Advanced Micro Devices, SinoSwearingen Aircraft, City Public Service, Southwest Research Institute, and H.B. Zachry, Inc.

COMPUTER SKILLS

• MS Project, MS Office Suite Word, Excel, PowerPoint, Outlook MS Publisher
• Captivate, Authorware, Snag-It, SharePoint, MS InfoPath, Visio
• Specify design components in Flash and Dreamweaver applications
• ACT contact database manager Proprietary budget management software