SUMMARY

• PMI certified project/program management/development professional and Confidential specialist with extensive IT and Product development experience - focus on Research & Development and Technical Leadership.
• Accomplished Program/Project Manager with expertise in creating and leading software development teams, providing technical leadership, and deploying enterprise application solutions.
• Masters in Computer Science, Bachelors in Electrical Engineering, pursuing MBA.
• Proven expertise in handling security issues, crisis management, customer escalations, disaster recovery, and offshore team coordination
• Proven successful enterprise customer relationship management experience with Fortune 500 customers
• Results oriented leader with comprehensive technical and business background
• Delivery oriented coordinator with expertise in managing geographically separated teams
• Customer focused team leader experienced in leading, driving and motivating teams for successful implementation of products in customer environments
• Consensus building team person emphasizing strong relationships with stakeholders and cross-matrix project teams
• Honored for reengineering business processes and defining continuous process improvements.
• Acted promptly on customer escalations and security issues to ensure that the solutions provided reflected company's commitment to quality.
• Established trust by proactively communicating with the customers.
• These efforts resulted in procuring greater market share for the Identity Management product suite in the banking and insurance sectors
• Promoted innovation by developing new ideas to solve issues specific to customer business scenarios
• Used sound judgment while taking critical decisions.
• Effective handling of customer critical production issues contributed towards establishing long-term relationships with enterprise customers.
• Demonstrated excellent ethical standards and global mindset
• Facilitated effective collaboration between geographically separated teams

TECHNICAL SKILLS

Processes and Methodologies: Certified PMP, Agile Project Management, Scrum, XP, SDLC, CMMI, ITIL, ITSM, RUP, UML, OOA&D, BPMS, BPMN, DMAIC

Project Management: Expertise in general project management tools MS Project, HP PPM, Excel, OneNote, SharePoint, Wiki, Blogs, VersionOne

Software Development: Java/J2EE(WebLogic/WebSphere/JBoss, EJB, XML, JMS, JDBC, Servlets, Hibernate, JPA, JCA, Struts), .NET (C#), SOA (Web Service, SOAP, SPML, SAML, WSDL), Database (Oracle, MSSQL, DB2, Teradata), MQ, Electronic Data Interchange (EDI), C/C++, EHR/EMR, Integrations (Siebel/Oracle, SAP Architecture), Oracle E-Business suite(ERP - Project Management, Product Life-Cycle Management, Customer Relationship Management), Active Directory, Metasolv TBS, LSR, ASR, LDAP, SNMP, CMIP, Eclipse, RSA, Cruise Control

Identity Management: HP Identity Management Suite (Identity, Access, Federation, Audit), LDAP usage, Familiarity with Sun, Oracle, Novell, IBM Identity Management products, Contextual and Role Based Access Control, Directory (MS Active Directory, Sun IPlanet, Novell E-Directory), RACF, TopSecret, ACF2, SPML, SAML, Sarbanes-Oxley regulations, HP Quality Center, Integrations with HP Service Desk and Service Center

PROFESSIONAL EXPERIENCE

Confidential

IT Manager

Responsibilities:

• Managed distributed teams located at offshore and onsite, with team size up to 25, following Global Delivery Model.
• Led the delivery from front - technical designs, review of offshore deliverables, motivated and inspired the project team about customer vision and building highly optimized solutions.
• Release and Configuration Management - Implemented bug fixes/enhancements of web applications (Java and .NET) following SDLC phases across dev, trial and production environments.
• Streamlined delivery mechanism by introducing Agile/Iterative methodology for the Global Delivery Model.
• Improved quality of delivery by closely monitoring SLA metrics and making appropriate delivery adjustments - established controls to bring deviations to acceptable limits and suggestions for continuous improvements and innovations.
• Involved with pre-sales and post-sales account level activities by contributing to deal pricing, Statement of Work (SOW), and Invoicing.
• Managed Mainframe (COBOL and Natural) based projects related to Man-Hours and Safety Reporting.
• Provided Thought Leadership - guidance on contractual matters and marketing strategy.

Environment: Java/J2EE (WebSphere, XML, JMS, JPA, JDBC, JSP/Servlets, ICEfaces), .NET(C#), MQ, Database (DB2, Teradata), Agile, OOA&D, RUP, UML, RSA

Confidential

Sr. Project Manager

Responsibilities:

• Promoted Agile practices and helped in the transition of CPE team management/development process to Agile. Played Scrum Master role - defined sprint/release iterations strategy and facilitated successful sprint executions.
• Managed activities of offshore (China & India) Current Product Engineering (CPE) team consisting of up to 30 members
• Worked with geographically separated Support, Product Management, System Integrators, Customers, R&D, and CPE teams to evaluate requirements and decide on enhancements and fixes that go into each release and come up with WBS.
• Engaged executive leadership for aligning company strategy and product portfolio with business scenarios.
• Developed, implemented, and maintained Project Management Plan for each project, including the configuration management, risk management, issue management, and communication plans.
• Measured and monitored progress at clearly defined points in the process to ensure that the projects are delivered on time, within budget, and they meet or exceed expectations. Balanced scope, schedule, budget, quality, and risks by making adjustments as necessary.
• Change Management: Reviewed and verified changes/solutions of high complexity and risk to meet customer needs. Formed and lead Change Advisory Board while implementing new change management strategies.
• Communication Management: Ensured that all requirements, project plans, and changes to commitment are promptly communicated to all stakeholders. Maintained Sharepoint lists and alerts for effective communication between global teams. Introduced new metrics, utilizing existing tools within the company, for gathering and reporting accurate project status to stakeholders.
• Incident Management: Coordinated prompt resolution of technical and business incidents. Mentored/assisted project team members on complex incidents. Approached problems in a rational manner using sound strategies ensuring comprehensive understanding and effective resolution.
• Relationship Management: Managed relationships and coordinated work between different teams at different locations. Managed relationships with all vendors and sub-contractors. Monitored their progress and adherence to the contract.
• Quality Management: Ensured that the project team follows all quality assurance processes, including periodic reviews and transitions.
• Proactively dealt with potential customer escalations, critical issues, and disaster recovery which helped to reduce the involvement from the upper management. This also helped R&D team to focus more on future product releases and less on analyzing customer issues.
• Designed and monitored KPI metrics for tracking and reporting offshore team efficiency for which accolades were received from upper management. The same processes were later adopted by other product teams.

Environment: Java/J2EE (WebLogic/WebSphere/JBoss, EJB, XML, JMS, JDBC, JSP/Servlets, Hibernate, JCA, Struts), .NET, Database (Oracle, MSSQL, SQL), SOA (Web Service, SOAP, SPML,WSDL, SAML), Oracle E-Business suite(ERP - Project Management, Product Life-Cycle Management, Customer Relationship Management), (Spring, LDAP usage, Contextual and Role Based Access Control, Agile, Scrum, OOA&D, RUP, UML, Eclipse, Cruise Control, HP Quality Center

Confidential

Responsibilities:

• Executed projects involving large scale implementations at Fortune 100 customers from Healthcare, Confidential, Confidential & Confidential, Financial and Insurance sectors in US and Europe with durations lasting up to 1-2 years.
• Established, Mentored, Managed and provided technical leadership to globally distributed Security and Identity Management R&D Experts team consisting of 10 members. Work done by the team ultimately resulted in getting references from 4 major enterprise customers in financial and insurance segments which helped sales in marketing the products to a wider base.
• Planned and efficiently handled Crisis and Change Management
• Mentored and provided technical support to global (Americas, Europe and Asia) professional services teams working on customer implementations. This resulted in increased trust in the product by the professional services and systems integration teams which ultimately helped in promoting the product to more customers.
• Effectively helped customers to implement custom solutions using HP product for compliance of IT operations with Sarbanes-Oxley (SOX) requirements
• Efficiently handled key customer reported security issues and coordinated patch releases and security bulletins. This resulted in limiting the damage caused by some security issues and also helped to avoid any negative publicity about the product.
• Proactively identified risks related to customer issues/fixes and executed appropriate actions to reduce/eliminate the impacts
• Escalation Management: Identified, managed, and led escalations until delivery. Analyzed and helped prioritize customer enhancement requests based on business use cases.
• Patch and Security Management: Provided input to security policies. Proactively monitored the environment for patch compliance. Analyzed patches for compatibility with each customer or internal infrastructure environment. Approved patch and security changes.
• Transformed Experts team as the liaison between customers, support, CPE, R&D and Product Management teams. Team was treated as the 'Subject Matter Experts' for any issues related to the product.

Environment: Java/J2EE (WebLogic/WebSphere/JBoss, XML), SOA (Web Service, SOAP, SPML,WSDL, SAML), HP Identity Management Suite (Identity, Access, Federation, Audit), Familiarity with Sun, Oracle, Novell, IBM Identity Management products, Contextual and Role Based Access Control, Directory (MS Active Directory, Sun IPlanet, Novell E-Directory), RACF, TopSecret, ACF2, Sarbanes-Oxley regulations, Integrations with legacy applications (Siebel/Oracle, SAP, …), Integrations with HP Service Desk and Service Center

Confidential

Responsibilities:

• Coordinated continuous product release management process improvements. Followed Six Sigma DMAIC approach to design an efficient system/process which aligned all the teams involved with product delivery value-chain. This resulted in having the product release available to the customers on the same day of the release by R&D.
• Executed process improvement projects related to bug reporting by support and handling by CPE teams. Followed BPM life-cycle consisting of Design, Modeling, Execution, Monitoring and Optimization activities.

Environment: BPMS, BPMN, UML, Visio, DMAIC

Confidential

Sr. Software Manager/Architect

Responsibilities:

• Led teams at various stages and releases as the product (InterConnectivity Gateway application using Electronic Data Interchange protocol) evolved.
• Performed the role of Product Manager and made significant contributions towards product roadmap by aligning business needs with company strategy.
• Managed on-time delivery of 2 Major releases with major improvements in functionality. These releases had greater impact on the usability of the product for the CLEC customers.
• Led compliance team and worked with Confidential ( Confidential, Confidential ) and Confidential ( Confidential, Confidential, Confidential ) to get LSOG compliance certifications for the products. Involved with the complete life cycle of the Gateway product for various releases - Business cases, Requirements gathering, Prototyping, Implementation, Testing, Release, Support
• Managed and provided technical support to implementation teams for custom implementations and integrations.
• Built and managed connector team to develop mappings for EDI (Electronic Data Interchange) transactions with Confidential ( Confidential, Confidential, Confidential )
• Results of the contributions were evident when the product became the flagship product for the company in a short period

Environment: Java/J2EE (WebLogic/WebSphere, EJB, XML, JMS, JDBC, JSP/Servlets), C/C++, Database (Oracle, MSSQL), B2B, EDI, Metasolv TBS, LSR, ASR, SNMP, CMIP, OOA&D, RUP, UML