SUMMARY

• 7+ Years in the IT field with 4 years as an Agile enthusiast and motivated Scrum Master.
• I am process oriented, problem solver and a Value driven Scrum Master leading 2 two teams to maturity focusing on Value delivery and customer satisfaction.
• A Servant leader with experience implementing various agile framework with multiple teams.
• Demonstrated ability to coach a team to be self - organizing, build and promote cross functional agile teams with an 50% proven success rate in reducing time to market for releases with my teams, while increasing team satisfaction by over 100%.
• Time sensitive leader because of my ability to always meeting deadlines and a 35% rate of reducing project cost by adopting a lean management mindset with my teams.
• An energetic individual with a hardworking mentality, seeking to apply expertise in a progressive environment and I am not afraid exposing myself to challenges in a new role with a growing organization.

TECHNICAL SKILLS

• Jira
• Confluence
• Visio
• Teams Power Point
• Outlook
• SharePoint
• Excel
• Microsoft Word
• Version Control
• GitHub
• Bitbucket
• OneNote test manager
• FileZilla
• WinSCP
• Sentinel
• Wireshark
• Microsoft Project
• TFS virtual box
• Kanban and Team city.

PROFESSIONAL EXPERIENCE

Scrum Master

Confidential - Doral, Florida

Responsibilities:

• Coaching 2 cross functional teams on scrum process in a SAFe environment.
• Facilitate the team's adoption of story points practice during refinements and Sprint Planning.
• Coach the team to have a working agreement, Definition of Done to guide the quality of work the team delivers each Sprint, Definition of Ready to commit to work that can be delivered in 2 weeks.
• Help to identify, and remove impediments/blockers that arise during Sprint, while shielding the team from any form of distraction.
• Help the team focus on the Sprint goal and ensure that team members understand the importance of each Sprint.
• Coach my team to develop a system, thinking approach that will help them think out of the box and not only focused on what they are working on.
• Organize and facilitated daily stand up to ensure the team is continuously delivering value and are focused on the Sprint goal.
• Coordinate Sprint and Product reviews, Backlog refinement, product backlog prioritization with the PO, sprint planning meetings, sprint retrospective meetings for multiple software teams.
• Updating team Matrix during the Sprint as an internal tool to help the team identify area of opportunity and be proactive on methods of improvement.
• Monitored team velocity at the end of the sprint or iteration to ensure that the team is maturing in their practice.
• Deliver classroom/virtual presentation to stakeholder, team members and newly hired to enhance productivity, transparency, accountability, quality product and increase self-sufficiency.
• Provide input into strategic planning for development as it relates to process improvement, adoption of scrum, employee training and staffing.
• Assist the product owner in converting high level requirements features into small user stories.
• Facilitate team for playing Planning Poker to help define story points during refinements and sprint planning session.
• Collaborate with Product Owner on artifacts Such as Product Backlog, Sprint Backlog, and Release Map for the project.
• Play a pivotal role in setting up Acceptance Criteria, creating test plans, recording test result for all user stories.
• Increasing process efficiency and process enhancements by facilitating productive retrospectives.
• Ensure the team has enough resources allocated to execute the project within deadlines and under budget. I Facilitate team access to documents and references by documenting them in Confluence or other shared locations.
• Organize meetings with developers to identify interfaces and sort out confusions -Conduct sprint planning, create agenda, prioritize, and estimate the stories (with development team), plan what needs to be done within the sprint, update the same in TFS and assign the tasks
• Conduct sprint review/demo to show increment to business and product owners
• Take complete responsibility of sprint success/failure and keep the team accountable.
• Helped team to transition from a three-week sprint to two weeks within the first two months on the job.

Scrum Master

Confidential - New York City, New York

Responsibilities:

• A Scrum Master of 2 highly performing Agile teams.
• Facilitated daily stand-up to help the team stat focus to the Sprint commitment and to monitor risk during the Sprint.
• Facilitate sprint planning events for multiple concurrent projects with my teams. Ensuring that they team accepts stories with the guidance of the Definition of Ready.
• Coordinated reviews, product refinement, and sprint retrospective meetings for multiple software.
• Coach team on the importance of cross functionality and put in place strategies to achieve that goal.
• Used empirical data to help the teams assess their scrum maturity, optimize scrum team velocity to organizational KPIs and share improvement opportunities with my teams to achieve higher level of performance
• Identify impediments and block external distraction from teams to allow the team to focus on achieving sprint goals.
• Updating and monitoring sprint progress daily and monitored team velocity at the end of the sprint or iteration.
• Deliver classroom presentation to stakeholder, team members and newly hired to enhance productivity, transparency, accountability, quality product and increase self-sufficiency.
• Provide input into strategic planning for development as it relates to process improvement, adaptation of scrum, employee training and staffing.
• Assist the product owner in converting high level requirements features into small user stories.
• Worked with Business Analysts, developers, and users of the application team to resolve usability issues and gather defects or feature requests.
• Put in place an efficient communication channel to ensure the team always informed and to increase trust among team members

Data Entry Lead

Confidential, Florida

Responsibilities:

• Leading a team of 6 Data Entry Clarks to ensured timely and accurate entry of customer’s data and complaints in the company system.
• Collaborated with my team to explore new and efficient ways of entry day and how to best communicate with management.
• Put in place an efficient communication pipeline between my team and partner teams we are working on the same project with.
• Resolved data management issues that helped elevate net promoter score (NPS) from 89% to 95%.
• Improved the timeliness and accuracy of data entry processes, reversing longstanding issues of delay charge- backs and erroneous invoicing.
• Implemented digital-filling solution that improved record management and customer follow-up processes.
• Created a cashflow surge after resolving months of backlogged adjustments to accounts receivables.
• Reviewed work orders and accurately input data into company data base.
• Flagged accounts needing additional services and routed this information to appropriate teams to prevent service delays.
• Stepped in to answer phone calls and assist with other office duties during periods of heavy workflow.
• Honored with the company’s “proactive problem-solver” award after initiating meetings with purchasing, shipping, and receiving managers to identify their information and reporting needs. Modified data systems, enabling faster and easier information retrieval.