Employment History:

Confidential

Founder CEO

Founded An Analytics Consultancy And Service Provider That Focuses On Delivering Strong Vision And Strategy Powered By Analytics To Transform Decision-Making And Dramatically Increase Corporate Performance. Developed strategic partnerships to broaden capabilities and increase market opportunities. Designed business and marketing plans, managed website design and SEO initiatives. Developed engagement and analytic simple mentation processes, managed and controlled budget.

Confidential

data-Analytics Solutions

Responsibilities:

• Providing staffing solutions to AT T Big Data Analytics Team in partnership with Pinnacle Technologies.
• Developed proposals and POCs for clients in Education, e-Commerce, Telecom, and Home Services Industries.
• Published Choosing How to Choose, a series of articles that explore the human side of analytic decision-making.
• Production, implementation, management, and support of large complex IT projects and enhancements.
• Requirement gathering, Business Process workflow documentation and Analysis.
• Excellent business and technical writing skills to create Business Requirements Document BRD , Functional Specifications Document FSD , Nonfunctional Requirements Document and Use Cases Specifications.
• Had strong database data analytical experience
• Using Business Objects and similar reporting tools and Oracle SQL developers to create scheduled and ad hoc reports, and develops reports according to the software development lifecycle
• Create database queries SQL, PL/SQL etc. with Oracle 11g and other databases.
• Executing test scripts /Quality Assurance testing analysis, conducting UAT and tracking defects in Quality Center.
• Onshore and offshore coordination between businesses, project management, analysts, development team.
• Worked with test teams and vendors to produce deliverables and meet pre-determined timelines.

Confidential

Senior Manager and Strategist

Promoted to Senior Manager to hire and develop a globalteam of forecasting and demandplanning agents to support 90 teams in 22 countries with 2.4K agents processing 8.8M transactions annually. Planningteam included members in Bangalore, Panama, Casablanca, Port Alegre, Twin Falls, and Austin. Recognized as Dell Rock Star Leader, an award given to outstanding leaders based employee feedback survey results over multiple years. Enriched organizational culture as Advocacy Lead for Enterprise Resource Group and member of Diversity LeadershipSeries. Fortified analytic capabilities and fostered an analyticseco-system as founding member of Analytics Center of Excellence a network of PhD and professionaldata scientists. Enabled professionaldevelopment as member of SAS Confidential

Responsibilities:

• Successfully executed multiple structural and operational change initiatives while increasing scientific rigor, improving accuracy, expanding services, and strengthening team engagement. Forecast accuracy, stability, and regularity increased from below 70 yearly to above 90 quarterly by implementing analytics strategy and roadmap.
• Transitioned from Excel to SAS Forecasting with Erlang-C resource planning tool. Redesigned forecasting process and data architecture to increase agility, reduce complexity, and increase scope without more resources to meet rapidly changing business structure and strategy. Reduced operational expenses by 500 K while maintaining quality and level of support.
• Restructured team roles and deliverables to deepen stakeholder relationships and operationalize plans. Creating and maintaining key stakeholder relationships in EMEA and APJ led them to adopt our support instead Excel-based formulas.
• Drove strategic decisions for headcount planning, site transitions, product transitions, and agent performance optimization. Organizations reduced headcount by 27 over three years, and SLAs stabilized at or above 90 , up from 82 .
• Production, implementation, management, and support of large complex IT projects and enhancements.
• Had strong database data analytical experience
• Using Business Objects and similar reporting tools and Oracle SQL developers to create scheduled and ad hoc reports, and develops reports according to the software development lifecycle
• Create database queries SQL, PL/SQL etc. with Oracle and other databases.
• Requirement gathering, Business Process workflow documentation and Analysis
• Utilized Hoshin Planning, Demand-Driven Forecasting, Six Sigma, and strong relationship-building processes to build trust and collaboration. Developed and executed Call Center Operations strategy for Relationship Customers globally.
• Executing test scripts /Quality Assurance testing analysis, conducting UAT and tracking defects in Quality Center.
• Onshore and offshore coordination between businesses, project management, analysts, development team.
• Worked with test teams and vendors to produce deliverables and meet pre-determined timelines.
• Excellent business and technical writing skills to create Business Requirements Document BRD , Functional Specifications Document FSD , Nonfunctional Requirements Document and Use Cases Specifications.

Confidential

Project Senior Consultant

Hand-picked to lead multi-functional, executive, globalteam to gather, document and present Federal, Regulatory, Legal, Security and Contractualrequirements for Relationshipcustomers to directly influence fundamental SC 2.0 manufacturing strategy. Collaborated with senior leaders and global counterparts in CEM, Procurement, CFI, GRBO and Global Ops to gather, document and communicate customer preferences. SAS, SQL, SSIS, SSRS, Erlang-C, eWFM, Six Sigma, Hoshin Planning

Responsibilities:

• Gathered, documented, communicated, and protected customer requirements across Dell's Relationship Clients
• Led global effort to develop, analyze and present detailed scorecard with key GRBO metrics related to ODM
• Translated customer requirements for global operations manufacturing, CFI, contracting, and IT to modify order management, reporting, data warehouse, e-Commerce, contracting infrastructures.
• Production, implementation, management, and support of large complex IT projects and enhancements.
• Successfully mitigated risk to 1.4 Billion in FED sales, and an additional 270 non-Fed customers by driving changes to SC 2.0 POR to include a CONUS CFI supply chain option at minimal cost increase
• Requirement gathering, Business Process workflow documentation and Analysis.
• Executing test scripts /Quality Assurance testing analysis, conducting UAT and tracking defects in Quality Center.
• Had strong database data analytical experience
• Using Business Objects and similar reporting tools and Oracle SQL developers to create scheduled and ad hoc reports, and develops reports according to the software development lifecycle
• Create database queries SQL, PL/SQL etc. with Oracle and other databases.
• Onshore and offshore coordination between businesses, project management, analysts, development team.
• Worked with test teams and vendors to produce deliverables and meet pre-determined timelines.
• Awarded Q4FY10 SC 2.0 and Q1FY10 MVP
• Led global effort to develop, analyze and present detailed scorecard with key GRBO metrics related to ODM

Confidential

Project Senior Consultant

• Promoted to lead six-month project to assess and improve the intake process for the Relationship Project Management Office with 40 Project Consultants. Led collaborative process improvement project to redesign project services against new client requirements, develop success measures, and improve efficiency. Implemented and led development Team Track workflow tool to streamline communications and collect metrics. Six Sigma, Kaizan
• Process improvements enabled the Project Management Office to reassign two headcount.

Responsibilities:

• Promoted into role due to previous Business Process Improvement leadership success
• Experience with Public clients and teams led to next assignment with Supply Chain redesign team
• Production, implementation, management, and support of large complex IT projects and enhancements.

Confidential

• Reporting Product Development Manager, Relationship Customer Reporting
• Translated complex business and customer requirements into data presentation systems. Led team in self-actualization to improve team collaboration, effectiveness and productivity. Developed reports, analysis, dashboards and scorecards with Microsoft SQL Business Intelligence tools.Automated manual data quality, ETL, and maintenance procedures. Designed role with team manager based on outcomes from mentored project to redesign reporting product offerings for contractual clients. Led Winning Culture Team to improve work-group. SQL, SSIS, SSRS, EDW, Six Sigma

Confidential

Responsibilities:

• Reporting Solution Design Architect for Microsoft SRS customer reporting system that allows for individual report customization and systemic and automatic report creation and delivery, increasing productivity, throughput and customer experience.
• Awarded Q2FY08: Reporting MVP
• Stabilized and automated systems to manage contractual liability and improve customer satisfaction. Gathered, documented, communicated, and protected customer requirements across Dell's Relationship Clients.
• Production, implementation, management, and support of large complex IT projects and enhancements.
• Architected and co-developed a stable and automated SQL and Reporting Services systems to mitigate contractual liability and improve customer satisfaction.
• Executing test scripts /Quality Assurance testing analysis, conducting UAT and tracking defects in Quality Center.
• Onshore and offshore coordination between businesses, project management, analysts, development team.
• Had strong database data analytical experience
• Using Business Objects and similar reporting tools and Oracle SQL developers to create scheduled and ad hoc reports, and develops reports according to the software development lifecycle
• Create database queries SQL, PL/SQL etc. with Oracle and other databases.
• Worked with test teams and vendors to produce deliverables and meet pre-determined timelines.
• Excellent business and technical writing skills to create Business Requirements Document BRD , Functional Specifications Document FSD , Nonfunctional Requirements Document and Use Cases Specifications.

Confidential

Responsibilities:

• Mentored executive leader who won World Quality Day as the top Executive Belt projects
• Mentored operations leader who was a World Quality Day finalist for Green Belt projects
• Awarded Q2FY07: Process Engineering MVP, FY06: Global BPI Mentor of the Year, and FY05: ATG BPI Champion of the Year.
• Production, implementation, management, and support of large complex IT projects and enhancements.
• Requirement gathering, Business Process workflow documentation and Analysis
• Co-led Black Belt skill-sharing forum and Business Champion Collaboration Forum.
• Excellent business and technical writing skills to create Business Requirements Document BRD , Functional Specifications Document FSD , Nonfunctional Requirements Document and Use Cases Specifications.
• Executing test scripts /Quality Assurance testing analysis, conducting UAT and tracking defects in Quality Center.
• Had strong database data analytical experience
• Using Business Objects and similar reporting tools and Oracle SQL developers to create scheduled and ad hoc reports, and develops reports according to the software development lifecycle
• Create database queries SQL, PL/SQL etc. with Oracle and other databases.
• Onshore and offshore coordination between businesses, project management, analysts, development team.
• Worked with test teams and vendors to produce deliverables and meet pre-determined timelines.
• Developed system for selecting and aligning projects to Hoshin plans implemented strategic tollgate reviews

Confidential

Sales Operations Data Analyst

Responsibilities:

• Requirement gathering, Business Process workflow documentation and Analysis.
• Developed business requirements and process workflows.
• Responsible for identifying and documenting business rules and creating detailed Use Cases.
• Work with Development and QA teams to transition business requirements into QA test cases and assist in UAT.
• Production, implementation, management, and support of large complex IT projects and enhancements.
• Developed traceability matrix for maintaining/updating system requirements using MS Excel.
• Ability to proactively design analytical Innovative solutions to business problems.
• Ability to troubleshoot and solve technical problems independently.
• Executing test scripts /Quality Assurance testing analysis, conducting UAT and tracking defects in Quality Center.
• Had strong database data analytical experience
• Using Business Objects and similar reporting tools and Oracle SQL developers to create scheduled and ad hoc reports, and develops reports according to the software development lifecycle
• Onshore and offshore coordination between businesses, project management, analysts, development team.
• Worked with test teams and vendors to produce deliverables and meet pre-determined timelines.
• Excellent business and technical writing skills to create Business Requirements Document BRD , Functional Specifications Document FSD , Nonfunctional Requirements Document and Use Cases Specifications.