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Program Manager Resume

Newark, NJ

SUMMARY

  • A certified Scrum Master, IT professional with 7+ years of experience in leading projects of varying sizes and complexities for BFSI (Banking, financial services, and insurance) and 6+ years of experience with PBM (Pharmacy Benefit Manager). Have also managed deliverables for unemployment insurance benefit for the parent organization.
  • PMP certified Project and Program Manager, lead projects in various geographies like USA, UK, South Africa, India
  • Experienced in managing end to end project in Applications Development, Maintenance, Migration, Support, and Infrastructure, Datacenter migration projects in Waterfall and Agile methodologies with aggressive budget & schedule.
  • Expertise in improving operations, enhancing business growth and steering service delivery
  • Thorough understanding of the SDLC and Agile with proficiency in mapping Business Requirements, Technical Documentation, Application Design, Development, Integration, Testing, and Troubleshooting for Information Systems Management with ability in leading multiple simultaneous projects in the onsite - offshore model and geographically dispersed team. Deftness in coordinating clients’ needs enhancements, customization, and the software-related issue of clients to provide solutions in adherence to delivery schedules with healthy people and project management skills.
  • A keen planner with strong skills in client relationship management along with abilities in managing large projects, impressive fast track career is driven by challenges and desire to be successful; comprehensive experience in leading teams & multiple projects in Application Development, Infrastructure, Cloud Computing, Transitioning and Transformations. High energy and self-motivated professional with the ability to make things happen, work under pressure and adhere to strict deadlines as well as managed a cross-functional and globally dispersed team of 100 personnel. Received many appreciations from clients, including email recognition from the CIO of banking client received many appreciations from TCS, including Start of the Quarter award, Star Team award, etc.

TECHNICAL SKILLS

  • MS Project
  • Microsoft Office Suite: Outlook
  • Word
  • Excel & Power Point
  • JIRA
  • DevOps
  • Could Computing
  • Change Management Tool
  • Incident Management Tool and Software Configuration Management
  • Lotus Notes
  • C++
  • C
  • Java
  • Visual Basic .NET
  • Database Management System
  • MS BI
  • MS TFS
  • DevOps
  • Oracle EBS
  • Agile and Waterfall methodologies

PROFESSIONAL EXPERIENCE

Confidential, Newark, NJ

Program Manager

Responsibilities:

  • Managed claim processing for Property and Causality insurance..
  • Also managed deliverables for unemployment insurance benefit for the parent organization.
  • Preparing and reviewing the checklist (e.g., on-premises vs. cloud, IaaS, PaaS, or SaaS or Hybrid, access-management LDAP, ADFS, 3rd party) and deciding the strategy (Homogeneous “Lift-and-Shift” Migration or Technical Migration or Application Migration) as well as cloud computing platforms (AWS, Azure, etc.) accordingly.
  • Executing established policies and procedures for the project, e.g., quality assurance, team management, communication, plan, setting up the environment, evaluating the performance of team members, and determining training needs.
  • Single point of contact for all communications between the customer, vendors, and Company
  • Organizing and delegating responsibilities to subordinates, overseeing the successful completion of all assigned tasks, and demonstrating expert ability to work with senior and executive-level staff effectively.
  • Maintaining the Master Program Plan, this includes the Master Project Schedule and Communication Plan.
  • Conducting regular impact analysis for assessing the consequences of project deliverables on other sections of the business.

Confidential, Overland Park, KS

Scrum Master and Delivery Manager

Responsibilities:

  • Facilitating the daily standup, and helping the team reach consensus, facilitating the Sprint planning, sprint review, sprint retrospective, Backlog Refinement (Grooming) meeting. Ensuring process improvements for effectiveness, time-saving
  • Also worked closely with the product owner to translate epics, stories, and other items on the sprint list into actionable tasks for developers and to encourage collaboration between Scrum team & product owner.
  • Coordinate with all the teams across the organization.
  • Lead and facilitate software teams on the ART (Agile Release Train) through development and delivery, guide and transition.
  • Increasing efficiency and motivating team, arguing for changes to ensure quality and timeliness. Also, I provide observance of the Definition of Done, helping the team agree on what they can achieve during each sprint.
  • Helping the team continuously to enable progress on the project by making sure each person is working on the right tasks, helping to remove any obstacles to the team members' growth, and protecting the team from distractions.
  • Facilitating three scrum teams of 9 each of banking applications (Loan and Treasury Management Systems) in build, test, deploy, and monitor applications in DevOps. Maintaining client interface at senior levels of the client organization. Contributed to contract negotiation, SoW preparation.
  • Supervising the 12 members' technical team of database migration in completing their migration activities

Confidential, Franklin Lakes, NJ

Scrum Master and Delivery Manager

Responsibilities:

  • Facilitating the daily standup, and helping the team reach consensus, facilitating the Sprint planning, sprint review, sprint retrospective, Backlog Refinement (Grooming) meeting. Ensuring process improvements for effectiveness, time-saving
  • Also worked closely with the product owner to translate epics, stories, and other items on the sprint list into actionable tasks for developers and to encourage collaboration between Scrum team & product owner.
  • Coordinate with all the teams across the organization.
  • Lead and facilitate software teams on the ART (Agile Release Train) through development and delivery, guide and transition.
  • Increasing efficiency and motivating team, arguing for changes to ensure quality and timeliness. Also providing observance of Definition of Done, helping the team agrees on what they can achieve during each sprint.
  • Helping the team continuously to enable progress on the project by making sure each person is working on the right tasks, helping to remove any obstacles to the team members’ growth, and protecting the team from distractions.
  • Facilitating five scrum teams of 9 each of PBM Applications build that receive data through Electronic Health Information Exchange and Supervising 35 member technical team of database migration. Experience in managing multi-year transformation program in Supply Chain in Life Sciences industry with Bristol-Myers Squibb, Johnson & Johnson, and Novartis.
  • Maintaining of ecommerce site used for “Prescribed Drug Refill Request”

Confidential, Richardson, TX

Program Manager

Responsibilities:

  • Supervising the development team in all phases of waterfall methodology, including requirement analysis, design, development, testing, deploying, and maintenance of the PBM and Life Science Pharma domain applications.
  • Building positive and productive working relationships with customers for business growth. Experience in managing multi- year transformation program in Supply Chain in Life Sciences industry with Bristol-Myers Squibb, Johnson & Johnson, Novartis. Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services, tracking and mitigating risks and establishing, monitoring the processes for Quality Management.
  • Ensuring 40 members team across onsite and offshore maintain high-level competence and operational excellence.
  • Make critical business decisions to meet customer expectations. Also Identifying New Opportunities for the company.
  • Developing scope and budget for projects and managing a team with a diverse array of talents and responsibilities.
  • Ensuring goals are met in areas, including customer satisfaction, safety, quality, and team member performance.
  • Maintaining of ecommerce site used for “Prescribed Drug Refill Request”

Confidential

Program Manager

Responsibilities:

  • Managed claim processing for Causality insurance and life insurance.
  • Supervising the script development and maintenance for a team of 40 in all phases and staying current and involved in ensuring management of the team, cost, schedule, and the solution.
  • Developing a budget and operating plan for the program and Preparing Statements of Work (SoW). Single point of contact for all communications between the customer, vendors, and Company.
  • Maintaining client relationships and delivering engagements within the constraints of schedule, functionality, budget.
  • Establishing a strategy of continuous risk management that enables proactive decisions and created such an environment where the project team has visible, measurable, repeatable processes for managing these risks.
  • Holding weekly internal and external meetings on progress, monthly steering committee meetings for updates and decision making, and encouraging collaboration between the internal and external stakeholders
  • Also managed deliverables for unemployment insurance benefit for the parent organization.

Confidential, Phoenix, AZ

Delivery Manager

Responsibilities:

  • Responsible for identifying, analyzing, managing project risks, and setting budgets, agreeing with the schedule with clients. Producing roll out and maintenance definitions, validating functional requirements, scope, roles, responsibilities, budgets, timescales, and resources. Also maintaining client relationships & managing stakeholder’s expectations.
  • Ensuring effective quality control processes are in place. Producing accurate and timely reporting of program status throughout its life cycle. Holding weekly internal and external meetings on progress, monthly steering committee meetings for updates and decision making, and Encourage collaboration between the internal and external stakeholders.
  • Supervising the development team of 30 for statistical tools in all phases of waterfall methodologies viz. requirement analysis, design, development, test, deploy, and maintenance of the applications
  • Maintaining of ecommerce site used for “Health Information Statistical Tool” purchase request

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