SUMMARY

• Eighteen (15+) years of professional IT experience in health insurance, government & automotive
• Fifteen (15+) years of project management experience, including PMP Certification
• Ten (10) years experience in managing project and division budgets up to $16 million dollars
• Management of Project Managers, division staff and project teams comprising of 100+
• Successfully managed several multi - million dollar projects/programs on time and within budget, including enterprise ERP projects like PeopleSoft HRMS 8.1 and JD Edwards Financials
• Performed as a Programmer Analyst, Project Manager, Program Manager and Project Management Director responsible for strategic planning, business readiness, determining business requirements, developing and implementing enterprise programs, products, services and software
• Presentation of executive level cost benefit analysis and return on investment (ROI) for determining the best technology solutions that meets business goals and alignment
• Technical expertise includes MS Project, Access, Visio, PowerPoint, Visual Basic, RUP & PeopleSoft
• Business expertise includes structured project methodologies, business readiness planning, business requirements gathering, risk management assessment, business process modeling, contract negotiations, change management, strategic planning, customer relationship management, vendor outsourcing, e-business applications, training strategy development & executive reporting

TECHNICAL SKILLS

METHDOLOGIES: Rational Unified Process (RUP), PMI, ISO9000, Scorecard, Key Performance, System Development Life Cycle (SDLC), “CHAMP” Change Management Process

HARDWARE & Operating Systems: PC Desktops, Dell Workstations, IBM 3080, IBM 36, AS400 Windows 2000, XP, & NT, Novell, Sun (Unix), OS/MVS, DOS/VSE

DATABASES & Languages: Access 97 & 2000, Oracle 8, IMS DB/DC, PeopleSoft 8.1, Visual Basic 6, COBOL, COBOL II, JAVA/HTML (home usage)

Business Planning: Strategic Planning, business readiness and implementation, training rollout, vendor transition, data modeling, project budgeting, system decommission & executive presentations

SOFTWARE/ANCILLARY: Micro Soft Project, PowerPoint, Excel, Word, TSO/ISPF, VISIO, Proprietary Budget Forecasting, Primavera, Citrix, Workbench

PROFESSIONAL EXPERIENCE

Confidential, Detroit, Michigan

Sr. Project Manager

Responsibilities:

• Through the corporate Project Management Office (cPMO), lead project teams consisting of business and technical resources responsible for implementing system software in a matrix and geographically dispensed environment (within Michigan & Blues plans in neighboring states).
• Responsibilities include defining business requirements, business readiness, budget forecasting, resource planning and allocation, capturing project tasks, define and validate scope, define metrics, apply standards, track project costs, work plan development and successful delivery of projects on time and within budget.
• Direct management of project coordinators work plans, project deliverables, budget control, resource utilization, issue identification, senior management communication and escalation, success measurement, scope changes and vendor contract compliance.
• Manage project delivery teams accountable for delivery of legacy system enhancements, common business services via the web (e-business applications, dental scanning of claims, and mandated auditing of host claim payment procedures.
• Manage outsource vendors by approving contract deliverables and payments.

Environment: Enterprise Micro Soft Project, VISIO, Access, PowerPoint, Windows XP, Cobol II, IBM Mainframe, RUP, SDLC, e-business applications

Confidential, Detroit, Michigan

Director of Planning and Program Management

Responsibilities:

• Developed project methodologies, resource requirements/leveling, project budget, scope management, Program Management Office (PMO) for a new Countywide Roads Infrastructure Management System (RIMS).
• Planned, coordinated, and implemented enterprise projects, such as Technology Asset Management Tracking, IS Procurement Centralization, and Key Performance Indicator (KPI) assessments to standards.
• Interviewed and selected Project Manages and Assistant Directors to lead enterprise projects utilizing web technology in support of strategic corporate goals.
• Set project direction by developing business risk assessment processes, assessed project resource skills across enterprise, determined quality metrics to measure project success and developed staff transition plans to support new system implementations.
• Prepared and monitored budgets over $8M, including ROI and expense control.
• Training assessment and rollout strategy development to ensure business process changes required to support change management and solution implementation
• Negotiated contracts, managed outsourcing vendors, approve contract deliverables and vendor payments.

Environment: Enterprise Micro Soft Project, VISIO, Access, PowerPoint, Windows 2000 & NT, JAVA/HTML, AS400, Novell, Citrix, Sun (Unix), PeopleSoft

Confidential, Detroit, Michigan

Sr. Program Manager/Asst. Director

Responsibilities:

• Project Director for PeopleSoft 8.1 Human Resources/Payroll implementation and business process transformation.
• Merged business and technical processes by redefining metrics and standards.
• Managed staff of programmers, analysts, project coordinators, and Customer Relationship Managers (CRM) to deliver web-based solutions to meet customer business requirements.
• HIPAA Lead for application assessment, risk analysis and identification of required IT Business Process changes needed to meet compliance guidelines.
• Lead Internet (e-business) Strategic Plan and Implementation Blueprint Development.
• Annual Divisional Budget development, analysis and forecasting.
• Lead team responsible for the development of QA and change management processes utilized throughout the enterprise in support of new payroll processing standards.

Environment: Micro Soft Project, Access, Oracle 8, PowerPoint, Windows 2000 NT, JAVA/HTML, AS400, Novell, Citrix, Sun (Unix), JD Edwards

Confidential, Detroit, Michigan

Asst. Director, Computer Operations

Responsibilities:

• Management of Network Engineers in a Novell/Microsoft, Oracle/SQL environment.
• Lead overview of change control process for Level 1, 2 & 3 Call Center & Desktop technician support.
• Managed Call Center staff in support of new vendor implementations, processes and Service Level Agreements (SLAs) for enterprise end users.
• Development of RFPs, Statement of Work, and System Development Process Methodology that followed system development life cycle principles.

Environment: Oracle 8, Windows 2000 & NT, AS400, Novell, Citrix, Sun (Unix)

Confidential, Detroit, Michigan

Project Lead/ Sr. Project Leader

Responsibilities:

• Developed a Project Management Office (PMO), including standards, processes and methodologies for remediation team members consisting of programmers/analysts, project coordinators and training staff.
• Managed the Y2K activities of Project Managers, Analysts, Coordinators, and Programmers through the Program Management Office (PMO) for Detroit Edison and the City of Detroit.
• Utilized Project Management tools to determine resources, managed vendor relations, estimated tasks and ensured ISO 9000 QA concepts were followed.
• Team Lead in the Corporate Product & Planning Department (Automotive & National Accounts) and Automated Membership Reporting.
• Researched, analyzed, developed specifications, project plans, test scripts, authorized system changes, and developed software to improve quality and processing efficiency.
• Claims data mapping to support data warehouse analysis, design and development.
• Responsible for system analysis and design to support PPO, HMO and Traditional claims and membership processing.

Environment: Excel, OS/2, Workbench, WordPerfect, IBM 3080, COBOL II, TSO/ISPF IMS DB/DC