SUMMARY

• Results - driven, accomplished professional with a successful history supporting and delivering on a range of projects, programs and initiatives.
• Proven leader with a history and passion for building and motivating high-performance teams.
• Strong interpersonal skills used to interact and build positive partnerships with stakeholders, senior leaders and external resources.

TECHNICAL SKILLS

Recent Technology Familiarity: Docker/Service Fabric on Azure (CaaS), Powershell, PowerBI, Azure ARM Templates

Business Software Familiarity: MS TFS/VSO, MS Office Suite, MS Project, MS SharePoint, MS SQL

Other: Technical writing, Training Development and Instruction, Excellent Communication and Presentation skills

PROFESSIONAL EXPERIENCE

Confidential - Redmond, WA

Sr. Program Manager/Scrum Master

Responsibilities:

• Developed SRE focused requirements intake and rationalization model to capture/drive multi-faceted work activities using VSO, Excel Power Query and PowerBI.
• Drove leadership/program development resulting in manual effort reduction and establishing 90-day planning guidelines to maintain and improve future velocity/value delivery.
• Built global Docker/Azure Service Fabric platform (CaaS) for Store-Cart, enabling application workflows and then provided transitional training to SRE and Feature Team.

Confidential - Bellevue, WA

Sr. Consultant

Responsibilities:

• Developed and delivered a training portfolio of time-boxed curricula and supporting materials to enable project and program management professionals to learn relevant skills for career growth.
• Provided instruction/coaching of executive staff and consultants on latest Agile/Lead solutions and Scrum foundation principles including certifying a class of PM/Engineers using SAFe Practitioner (SP) curriculum.
• Delivered SAFe Agilest Certification training to 40 professionals, achieving a 96% class pass rate.

Confidential - Redmond, WA

Sr. Program Manager/Scrum Master

Responsibilities:

• Instantiated new product team focused on delivering domain resolution management for Microsoft company-wide. Based on servant-leadership, matured vision development, initial Backlog and User Stories creation that enabled delivery of initial UX wireframes to stakeholders for consideration.
• Increased agility within an existing team by transforming waterfall specification into clear user story requirements with measurable acceptance criteria sized properly for development and release. Extensive coaching provided to the existing Product Owner to enable acceptance of backlog requirements in a standardized User Story format.

Confidential

Sr. Program Manager

Responsibilities:

• Redeveloped program communication channel using new approach, layout, templates, and content automation resulting in decreased effort and increased readership and feedback from stakeholders.
• Streamlined and increased visibility of Tier 1 Service Issues by channeling needs through established helpdesk intake pipeline. Due to positive result, scope was increased to use template and delivery processes to support major cross-organizational platform release communication/status.

Confidential

Senior Technical Program Manager

Responsibilities:

• Achieved 1700% increase in end-to-end server asset provisioning through SCORCH automation workflows.
• Delivered custom configuration service via SCCM/DSM with projected annual cost avoidance of $2 million.
• Initiated Microsoft IT’s global provisioning system buildout, driving requirements, and guiding project through program objectives.
• Technical evangelist for all enterprise partner requests for SCOM, SCCM, SCORCH product discussions including delivery of externally available video detailing key value points of SCOM 2012. Received CIO Customer Commitment and IT Pro Collaboration awards for efforts.

Confidential

Technical Project Manager II

Responsibilities:

• Developed light-weight PMO through development of desired workflows, milestones and key deliverables for the program as well as provided the training / team mentoring to consume PMO artifacts.
• Implemented Project Server 2007 environment at team level, providing training and documentation resulting in organization-wide adoption of workflow management system.
• Delivered the SCOM 2007 R2 Tap and process whitepaper, ensuring timely feedback for product remediation and shared goals were achieved including partnership growth increase of 15% from previous.
• Technical evangelist for all enterprise partner SCOM requests, resulting in a wide range of executive customer-facing presentations/interactive sessions. Value in this area was recognized through CIO VIP Award and a Deliver IT award during this time-frame.

Confidential

Service Manager/PM

Responsibilities:

• Implemented / managed server monitoring onboarding process, increasing consistent engagement and status visibility.
• Implemented incident and change management processes to increase effectiveness and response of operational support processes.
• Created service education materials including whitepapers, presentations and web portal consumables enabling user understanding of current, in-flight and up and coming functionality of the enterprise monitoring service.
• Implemented enhanced monitoring solution for the Microsoft Office VSTF platform using a MOM 2005 environment and custom monitoring packs to monitor, trend and respond to platform health.

Confidential

Technical Lead/ Sr. Systems Engineer

Responsibilities:

• Implemented custom remote device availability monitor to resolve gap and enable timely service impact notifications.
• Envisioned backup strategy for client monitoring configurations, enhancing BCDR recovery processes.
• Built self-serve monitoring subscription process, eliminating manual engineering effort with customer-driven registry-key solution, reducing operational needs and increasing response for customer-driven subscription changes.

Confidential

Operations Manager / Technical Lead

Responsibilities:

• Standardized MOM and SMS infrastructures from a configuration and functionality aspect, decreasing operational maintenance activities by minimizing configuration drift remediation.
• Partnered with development organization to build comprehensive release process resulting in reduced downtime both for new feature implementation and roll-back activities.
• Developed and maintained service-oriented KPI and SLA metrics, implementing improvement plans based on performance measures proactively.

Confidential

Technical Lead

Responsibilities:

• Designed and maintaining live performance feeds and real-time alerting over a two-week period for the Confidential .COM and Confidential .COM websites during the 2002 Olympic Games.