SUMMARY

• Organizational Change Management (OCM) and Security Professional with over 20 years of experience providing OCM solutions in both the private and public sectors; currently holding a DOD Secret Security Clearance. Experience includes:
• Effectively developed and implemented change leadership and workforce transitions in the OCM space and for large - scale organizations, which included addressing stakeholder management, organization alignment, communications and engagement, and training and performance support.
• As a PROSCI Certified Change Manager, incorporated the Awareness, Desire, Knowledge, Ability, and Reinforcement (ADKAR) Change Model, the Kotter Change Method, and the Kubler-Ross Change Curve, as well as project management methods such as Waterfall SDLC, Agile, Scrum, and Lean-Six-Sigma DMAIC methodology to assist all stakeholder of an organization to embrace effective and efficient change.
• Engaged in business development, proposal writing and project engagement, delivery and testing for change management solutions for major corporations to clients in government & defense, manufacturing, information technology, banking & finance, property management, power and electric/natural gas utilities sector, guiding clients through their largest transformation initiatives.
• Provided mentoring and career development to individuals, employees and teams in the US Army, major corporations, a Big 4 consulting firm, with a focused concentration in organizational change management, project management, physical security assessments, cyber security implementations, training, risk management, and optimizing employee engagement.
• Guided clients through critical change management aspects of their largest transformation initiatives, managing transition from one state to another to minimize risks; identified dysfunctional aspects of work flow, procedures, structures and systems, and realigned them to fit current business realities/goals and develops plans to implement new changes.

TECHNICAL SKILLS

• Microsoft Windows (7,8)
• WP7.5
• WP8
• IBM Web Content Manager
• HTML
• Lotus Notes
• Sametime
• WebEx
• MS Project
• Excel
• PowerPoint
• Word
• Visio
• Skype
• SharePoint
• PROSCI Certified

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Manager

Responsibilities:

• Managed multiple OCM projects, programs, and teams within complex, enterprise environments, which includes advising clients on impacts across their respective organizations, and analyzing, designing and delivering creative and innovative solutions tailored to client needs in the area of organizational or process changes and business transformations.
• Promoted the professional and personal development of team members and engaged in knowledge sharing and training delivery activities; counseled, mentored and developed subordinates, which included participating in the development client proposals.
• Change Management Lead for Major Technology, Power & Utilities, and Banking Organizations, which included leading a teams of four organizational change management practitioners to stand up a Business Readiness governance program working across nine functional business units, conducting change impact assessments on people, process, technology, policy and organizational changes taking place as a result of enterprise organizational changes, and conducting training needs analysis and created training strategies; drove adoption and established two-way feedback mechanisms.

Confidential, Charlotte, NC

Change Management Lead

Responsibilities:

• Devised highly efficient organizational change management strategy for enterprise-wide projects using the PROCI ADKAR model in conjunction with the ITDM methodology, which improved the company’s processes and performance delivering measurable and sustainable results through conducting stakeholder assessments and risk assessments that aligned sponsorship, engagement, communication, training, and organization alignment.
• Coached, guided and professionally developed executive and project sponsors on the organizational change strategy, enterprise communications, and training materials while maintaining a close working relationship with subject matter experts.
• Consulted and managed the enterprise Cybersecurity and IT projects that consisted of Remote Internet VPN Lockdown, Threat Vulnerability Management, Server Patch Management Program, Threat Vulnerability Assessment, Firewall Optimization, and BMC Remedy Upgrade.
• Identified impacts cost management factors to people, process, and technology for the implementation of multiple projects with combined budgets in excess of $40M.

Confidential, Charlotte, NC

Sr. Change Manager

Responsibilities:

• Spearheaded large cross-functional teams in the timely delivery of 4 enterprise projects, with a budget total of over $30M; exhibited excellence in meeting all project key objectives in a timely manner, within the limits of defined budget, and with a great quality levels.
• Orchestrated the process of envisioning, planning and delivering project and change management services; led enterprise projects including the Siebel Upgrade, Windows 2003 Server Remediation, Netezza Remediation, and SAS/Spotfire Database Upgrade.
• Developed and instituted change management strategies, methodologies, controls and tollgates for Waterfall DAIC and Agile DEDB projects continuously working towards identification and implementation of best practices within the field.
• Developed detailed risk mitigation plans in order to reduce potential people, process and technology treats to projects objectives; ensured priorities are completed in a timely manner.

Confidential, Charlotte, NC

Sr. Project / Program Manager

Responsibilities:

• Maximized the value delivered by project plans ensuring that they were proportionate to the business opportunities they were designed to harness; administrated and oversaw a $40M program of 205 process improvement initiatives in a System of Record and a 4,200 line MS Project schedule; established the DMAIC timeline model for deliverables.
• Instituted the Project Management Office (PMO) and facilitated the creation of detailed, accurate and effective progress reports, proposals, requirements documentation, and presentations.
• Suggested strategic solutions to executives and stakeholders across jurisdictional regions: MDO, CDO, and FDO that improved business performance and company’s strategic position.
• Aided the development and institution of new innovative tools and templates that streamlined and enhanced the management of projects; made certain that every team member understands and adheres with applicable PMO methodologies, standards and regulations.
• Proactively identified risk areas and ensured contingency actions are quickly implemented; effectively managed client expectations and relations; maintained ongoing communication and instant report on project progress; adhered to best practice throughout the whole process.

Confidential, Charlotte, NC

Sr. Project Manager

Responsibilities:

• Served as a contractor for Enterprise Process Reengineering and Change Management, undertaking enterprise wide redesign initiatives; executed projects worth over $30M, and established 1st PMO Office for the company.
• Implemented and maintained strong project governance including documentation, risk and issues management, change control and reporting across the project life-cycle, manage risks and opportunities within the projects, ensured that budgets are tightly managed.
• Oversaw projects from the initiation to completion; established project scope, objectives, staffing, resources and deliverables; planed and scheduled project timelines and milestones.
• Headed the development of processes/procedures and revamped project management initiatives; guided Process Designers through the DMAIC (Define, Measure, Analyze, Improve and Control) project documentation and creation of process diagrams; held FMEA sessions.
• Deliberately analyzed and evaluated current policies and procedures; performed gap analysis against SOPs for each Line of Business (LOB) and gap/closure/tracking/reporting; took the business to new levels of performance with the coding and publishing of new enterprise policies, procedures, and training manuals for Bankruptcy, Litigation, Repossession and Credit Counseling Services.

Confidential, Charlotte, NC

Sr. Project Manager / Business Process Consultant

Responsibilities:

• Handled all preparation needed to organize and execute highly effective cross-entity, enterprise-wide redesign initiatives in support of brand and business growth.
• Held accountable for a portfolio of over $20M; devised PMO processes, change management techniques, tools and project governance producing outputs of a consistent high quality.
• Directed and coached the activities of teams located in multiple offices and locations across the United States proactively looking for ways supporting the continuous improvement efforts.
• Strategized and implemented methodologies that increased projects success; translated business needs into project goals and milestones.
• Worked to heighten core business values and enhance business processes; inaugurated standards for measuring performance against process requirements.
• Embraced continuous process improvement tools and techniques that support improvement efforts; created metrics that provided useful data for process management indicators that facilitated future improvement opportunities; undertook various measures for a successful execution of projects.
• Maintained full responsibility for the complete project lifecycle of large-scale, complex projects of high importance using the DMAIC (Define, Measure, Analyze, Improve and Control) Change Methodology.

Confidential, Charlotte, NC

Manager

Responsibilities:

• Played an integral role in the management of company’s change management, resource management, process improvement and client development functions, delivering bespoke program management that achieved and surpassed defined goals.
• Governed a team of 15 Reconciliation Analysts ensuring optimum performance is employed at all times; executed projects that comply with defined PMO processes and enable change management.
• Delivered multiple concurrent projects ensuring the most effective, timely and appropriate deliverables are met within agreed parameters of cost, timescales and quality to fulfill business requirements.
• Successfully led staff through the change processes and provided substantial strategic consultation to clients for an enhanced business operation.
• Trained, nurtured and professionally developed Project Managers and Team Leads with the project management skills needed to maintain exceptionally high levels of service.
• Delivered substantial guidance and expert advice though all phases and in all aspects required to erect a successful business; managed projects and programs, enforced Project Management Processes and Procedures; Lead UAT Testing, Quality Assurance and Sprint Release Communications, created Statements of Work (SOW’s) and Business Requirement Documents (BRD’s).
• Incorporated agency management portal and managed all changes requests and other required measures necessary to strengthen and improve the reconciliation system.

Confidential, Statesboro, GA

Sr. Project / Program Manager

Responsibilities:

• Liaised and managed a team of 8 members including senior supply managers and logisticians in the initiatives to enhance workflow and retrieve, account, and reconcile $1M worth of equipment.
• Played a pivotal role in the delivery of process improvements, and successfully managed and oversaw all project activities and deliverables.
• Fostered a culture of Continuous Improvement; formulated strategic and tactical program management solutions, introduced new systematized project tracking and management process; created and pioneered the rollout of an efficient delivery system.

Confidential, Savannah, GA

Managing Director

Responsibilities:

• Founded and successfully orchestrated various aspects of a management consulting firm including strategic planning, project and program management, and team management and training. Retained a 98% Client Satisfaction and Project Success Rate for Clientele from .
• Governed over 60 public and private sector projects in a PMO structure; drove the business forward deploying various strategic initiatives leading to increased annual revenue by 62% year over year.
• Strived for maximum team performance; implemented any necessary changes and effectively developed staff in Six Sigma and Project Management methodologies.
• Conducted Threat and Vulnerability Assessments looking at organizational processes to identify and evaluate the areas, such as, operations, facilities, and vehicles that are most susceptible to criminal events and the consequences of natural disasters and other emergency situations.