SUMMARY

• I am a confident Project / Program Manager with strong organizational and communication skills, exceptional work ethic and ability to create a highly motivated team environment, with extensive experience in the entire IT development, implementation and support life cycle.
• I have created and functionality managed a number of developers, BAs, QAs, and support teams in the pursuit of increasing agility, improving time to market and reducing operating costs.
• With a degree in Computer Science and an MBA, I have a unique skill set of being able to translate executive business strategies into technology roadmaps enabling key business capabilities.

• Methodologies: Agile, Incremental, Iterative, Six Sigma and Waterfall.
• Project Management Tools & Methods: PMI
• Program/Project Management & Vendor Management
• Strategic IT Vision and Operations Improvement
• Systems Integration and Technology
• Team Leadership & Mentoring
• Turnaround & Revitalization
• Customer Relationship Management
• IT Transformations & Roadmaps
• Relationship Management & Function Management
• Scope & Objectives Definition
• Budget Development & Management
• Risk Assessment & Mitigation.

TECHNICAL SKILLS

ERPBPCS: Oracle Retail Suite (ex Retek), MVPS, SAP (SD, MM, PP, FI, CO, TR), and Oracle Applications (EBSi).

Merchandise: PO Management, WHS, Demand forecasting, Assortment Planning, Allocation, Replenishment, Invoice Matching, Sales Audit, Merchandise Cost flow (FIFO, LIFO, Average), (to name few)

POSBullock: POS, Epicor - POS, PCMS-POS, Retek-POS, Triversity, SDI.

OfficeMS: Project, MS Office Suite, MS-Visio.

Database: Oracle, DB/2, DB/400, Sybase, MS-SQL, My-SQL, Maria-DB.

EAI tools: AbInition, SeeBeyond, MQSeries (Exposure) and RIB.

Languages: Java / JavaEE, Perl, Python, PL/SQL, SQL, and Unix Script (ksh, bsh, csh).

Tools: Confluence, JIRA, QuickBase, Microstrategy, TOAD, Oracle Configuration Management

Middle Tier: Orion Standalone, Oracle AS, WebSphere, JBoss, Glassfish, IIS, Connectivity Remoteware (Xcellenet). Tivoli.

Platforms: Unix (AIX, HP, SUN), Windows, Linux, AS/400

Scheduler: Appworx, Autosys, Express, and Maestro (Tivoli)

Software: SDLC Agile, UP/RUP, Iteration, Waterfall, Spiral, Incremental)

Processes: Six Sigma, CMM, CMMI, PMI/PMLC, ITIL

PROFESSIONAL EXPERIENCE

Confidential

Senior Project Manager

Responsibilities:

• Communicated effectively with all stakeholders to ensure awareness of program/project status. Developed and ongoing management of project budgets and related financials.
• Coordinated cutover plan to avoid disruptions and ensure a smooth transition to production.
• Chaired governance with two main funding sources CTC and CTDA
• Developed program/project plan, consolidated budget, project charters, SOW, scope statements, team organization, roles and responsibilities, and templates for deliverables.
• Ensured the understanding of the program strategy, program streams plan, project plan, deliverables and affected technology to a level necessary for successful project delivery.
• Led and facilitated JAM session to gather and prioritize software feature requirements and the development of strategies for future software releases.
• Managed 8 vendors Lexmark, IBM, Soroc, Bell, Rogers, Partswatch, Bulock, Moneris and independent contractors
• Managed RFP for hardware and software acquisition from 9 vendors, defined weight matrix with stakeholders.
• Managed a team up to 23 CTC team members including Developers, BA, BSA, QA, Solution Architect, System Analyst, Technical Architect, and OS Admin.
• Negotiated with IT Management and Dealers association resource assignments and commitments for projects in constantly conflicting priorities
• Organized, coordinated, facilitated and led project meetings: SCRUM, Sprint Planning, Brainstorming, Kickoff, Status/review, Troubleshooting, and Retrospective.
• Prepared resource plan, including internal and 3rd parties’ resources.
• Promoted a Win/Win attitude with client, followed-up and followed-through on commitments responsibly.
• Provided program/project recommendation and assessment decisions impact (Schedule, budget, Scope, Business disruption.

Confidential

Senior Manager, IT projects

Responsibilities:

• Chaired program governance meetings with Key stakeholders to decision alignment along all projects.
• Defined portfolio roadmap including new applications, enhancements, and technology (SOA, Middleware, and DB).
• Defined and implemented decision boards in areas such as Interfaces definitions, in corporation of new technology, cutover plan reviews, and change request assessments.
• Developed and ongoing management of project budgets, earned value and related financials.
• Facilitated the identification and resolution of Program/Project issues.
• Managed 7 vendors Incomm, SVS, Keane/NTT, Moneris, PCMS, Tender Retail and IBM and independent contractors
• Managed a team of 17 members including Developers, BA, BSA, QA, Solution Architect, SA, Technical Architect, and OS Admin.
• Provided program/project direction and effective planning.
• Managed development projects for applications such as: POS, Integration, Reporting, BackOffice, Central Office, and Promotions, loyalty cards.
• Provided Release management leadership defining branches and merge strategy to ensure integrity of the solutions across all vendors and projects.

Confidential

Senior Project Manager

Responsibilities:

• Defined scope, Plan and objective of CRP (Customer room Pilot).
• Led and facilitated JAD session to gather and prioritize software features requirements and the development of strategies for future software releases.
• Communicated effectively with all stakeholders to ensure awareness of project status.
• Facilitated the identification and resolution of project issues.
• Ensured the understanding of the project plan, deliverables and affected technology to a level necessary for successful project delivery.
• Manage client's expectations by understanding stakeholder’s point of view and needs while keeping sponsor’s interests in mind.
• Prepared resource plan, including MI9, Client and 3rd party resources.
• Managed development and implementation of BI (MicroStrategy based), Merchandise Management Systems.
• Technical and application articular support (DB Procedures improvements, Rearchitect Scheduler, maintain C++ modules, defined server requirements based on customer needs).
• Technical leadership to migrate clients from Retek to MI9 Merchandise plugging MI9 to RIB.

Confidential

Manager Consultant

Responsibilities:

• Developed project plan, project budget, project charter, scope statements, team organization, roles and responsibilities, and templates for deliverables.
• Managed multidisciplinary teams (Business users, IT engineers, Executives, controllers).
• Prepared resource plan for IT resources, negotiated with IT Manager and Business Managers resource assignments and commitments for projects in constantly conflicting priorities.
• Worked effectively within a matrix organization internally, and within a very diverse array of potential client project organizational models, including PMOs.
• Managed and mitigated all risks throughout the life-cycle of the project. Identified and assessed risks, severity and impacts, determined and implemented risk mitigation strategies, communicated risk to vendors, stakeholders and sponsors as appropriate.
• Prepared and submitted project reports: twice-a-week Critical issues, weekly status report and monthly steering committee reports.
• Led Release Management for Package MODs and/or Application development.
• Developed and ongoing management of project budgets, earned value and related financials.

Confidential

Manager

Responsibilities:

• Managed a staff of 16 IT personnel (6 in Toronto-Canada, 1 in Dublin-Ireland, 1 in Texas-USA, 8 in Bangalore-India). My roles included to assist them in developing their career path and coach them.
• Negotiated project scheduling, scope and delivery dates with project sponsors and stakeholders.
• Defined the architecture to support new technical components (Hardware and Software), coding and documentation standards as well as coaching and enforcing them.
• Implemented and supported RskCo package which included: Interfaces with SAP (FI, TR), Client-View (Data warehouse), and 7 TPA (3rd party administrators).
• Prioritized and managed multiple projects and support tasks, while meeting the service level performance agreement set forth by the business.