OBJECTIVE

• To obtain a Project Management position, where I can utilize my extensive experience in relationship building, analysis, innovation and creative thinking to continue to drive the success of initiatives across an organization.

SUMMARY

• Proficient analyzing complex business issues in a detailed manner and communicating effectively with all stakeholders, customers, vendors, and other members of a project team.
• Recognized and promoted for excellent project management skills and client satisfaction.
• Several years’ experience in both Agile and Waterfall methodologies.
• Proven track record in streamlining project deliverables without sacrificing quality.

TECHNICAL SKILLS

Project Management: ServiceNow, MS Project, PWA, Daptiv, MS SharePoint, PMI Methodologies

Databases: SQL Server, SQL Server Management Studio, MS Access

GUI/Tools: MS Office Suite (including, but not limited to, MS Project and Project Web App, Visio, OneNote, OneDrive, SharePoint) SnagIt, UltraEdit, Magic, Cherwell, Daptiv, Service Now

Defect Tracking and Testing tools: TFS, Quality Center, Eggplant

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Project Manager

Responsibilities:

• Responsible for managing both Implementation and Evaluation projects.
• Complete presentations requesting capital for projects w/ the appropriate documentation. Also document Total Cost of Ownership to submit w/ request.
• Effectively manage stakeholder expectations, scope creep and communication across multiple service areas/levels (clinical, corporate, IT)
• Provide input and coordinate the completion of Service Design documents, this includes Vendor Requirement Notebooks, Business Impact Analysis and Service Continuity documents.
• Currently managing 2 corporate finance projects; Implementation of Lease Accounting Cloud Software and Implementation of Financial Decision Support Cloud Software. Both involve data conversion efforts as well as data interface builds from internal systems (Epic, Lawson, PeopleSoft and API time and attendance). Also managing the implementation of a Test Automation tool that will be used to automate testing across several applications tools including Epic.
• Managed the rollout of Epic Ambulatory to new clinics monthly. This includes overseeing software and hardware implementation tasks. Also responsible for managing implementation and decommissioning tasks for clinic moves and clinic closures.
• Managed a Pyxis (Care Fusion) Profile/Formulary update for Epic integration. This was needed in order to prepare 3 facilities to convert from Siemens (Invision) to Epic.
• Managed the implementation of Angel Eye Crib Cameras in the NICU. This project involved software, hardware (server), facility infrastructure and engineering initiatives/changes.
• As a Sr. BA, worked with Business Partners to define Business Cases, this includes but not limited to, defining a high level scope, risks, high level technical requirements, resource assignments, SBAR (situation, background, assessment and resolution), align the business case with Confidential strategic imperatives and outline the method for measuring the success of implementation to be used if the business case becomes a project.
• As a Sr. BA, successfully gathered “As is” and “To Be” process flows (using Visio), documented requirements and coordinated Unit, FIT, SIT and UAT testing on an Xcelera Cardiology Software implementation at 2 hospitals, CareFusion’s Pharmacy Inventory Management Software, Ventiv’s iVOS Workers Compensation Software Implementation, GE DMS Physician Reporting Software implementation, AmeriSource Bergen to McKesson Drug Distributor Software Conversion for all retail and hospital pharmacies and a MacroHelix 340B Federal Drug Reporting and Financial Discount Software implementation.
• As a Sr. BA, successfully gathered requirements to place into RFP’s for two evaluation projects, the first Real Time Text Messaging reminders out of MyChart and POS Software replacement for Retail Pharmacy.
• As a Sr. BA, Gathered requirements and completed process flows for Epic Willow Implementation at retail pharmacies.
• As a Sr. BA, worked with Dimensions/Epic to team to create and execute SIT scripts.
• Utilize Web Meeting and conference calls to gather information from users, stakeholders, physicians, accounting teams etc.
• Work effectively with Project Managers and other technical teams within Novant to meet the needs of the business.
• Utilize MS SharePoint to manage document lifecycle; this includes original creation, versioning and signoff using workflow management.

Confidential, Charlotte, NC

IT Project Manager

Responsibilities:

• Successfully engaged vendors and completed evaluations for an enterprise Survey tool for Mecklenburg County.
• Effectively manage all phases of the project life - cycle using keys skills identified by PMI, seasoned Project Managers, Online tools and guides.
• This includes creating Project Charters/Scope Documents that are clear and concise, including details significant to the success of the project.
• Create project baseline and track tasks under specific filter criteria in MS Project or Daptiv.
• Manage and built relationships with project sponsors, business owners, vendors and other key project stakeholders to keep them informed of progress and issues and to ensure project success.
• Managed resources, monitored and guided project teams comprised of cross functional technical disciplines covering multiple departments.

Confidential, Charlotte, NC

IT Project Manager

Responsibilities:

• Lead a team of 5 Business Analysts (BA), which includes, but not limited to overseeing day to day tasks, evaluating performance objectives, determining if the BA is meeting customer expectations and handle all communication between the software vendor and Confidential .
• Lead the BA team on project tasks to successfully upgrade the billing software system to support the new 5010 EDI format in order to be compliant with Federal Regulations.
• Point of contact for Provider Network, this includes training on claim submissions, system configurations and tracked and communicated requests to vendor for updates to the MCO (Managed Care) system.
• Lead the BA team on project tasks associated with the adoption of the NC Medicaid Waiver Expansion which allowed the LME to become a MCO in order to fully manage Medicaid dollars, and consumer care for the Mecklenburg County Behavioral Health population.
• Met with state officials on a quarterly basis to provide updates on the implementation status of the MCO system in order to get approval to “Go Live”.
• Lead efforts to successfully implement new software (which included a huge data conversion effort), training of 126 employees on the software, worked with vendor to implement a Data Warehouse (which included 84 standard reports and 14 dashboard reports developed by the BA’s and Programmer Analysts) and many other tasks within a 6 month time frame.
• Responsible for resolving escalated issues that the business analysts aren’t able to resolve.

Confidential, Columbia, MD

Business Analyst

Responsibilities:

• Successfully gathered requirements for the implementation of the new 5010 A1 837/835 claim file formats for Electronic Billing Application.
• Using Agile methodology ensured the successful re-write of a billing application to properly submit claims to Medicare and several HMO’s by capturing all business requirements and transferring those requirements into technical requirements.
• Required to remain knowledgeable of the requirements for electronic billing processes which include 837, 835, 834, 820, 270, 271, 999 and 824 formats.

Confidential, Baltimore, MD

Business Systems Analyst

Responsibilities:

• Gathered requirements for online scheduling, delivery and result management systems for large clients such as ETS (owns exams such as the GRE, and TOEFL), FINRA, IBM etc.
• Successfully gathered requirements for a major upgrade to convert sending batch data to clients nightly via FTP to real time ETL transaction processes.
• Managed system development enhancements through SDLC cycle

Confidential, Columbia, MD

Business Systems Consultant

Responsibilities:

• Determined user, business and functional requirements.
• Created vision/scope documents, use case documents, business process models, sequence and use case diagrams.
• Traced functional requirements to design documents and test cases.
• Responsible for analyzing work procedures and recommend enhancements