SUMMARY

• Multilingual International Master of Business Administration (IMBA) from the Moore School of Business, Confidential, and PMI - certified project manager, with over 12 years of intensive experience as Project Manager and Business Analyst using several ITIL frameworks.
• I also have significant experience in business development, legal IT consulting, healthcare information management, HIPPA compliance, marketing, sales, and logistics planning.
• I have proven success as a manager of software development, infrastructure, change management, ERP integration, and SOX compliance projects that deliver solutions to international banking institutions, telecom enterprises, healthcare providers, and manufacturers.
• Several years experience in a PMO working with business management and IT leadership to analyze portfolio, program, and project performance.
• Skilled in Waterfall, Agile, and RUP Software Development Life Cycle (SDLC) methodologies.
• Extensive leadership in Change Management. This includes change control process design and process improvement, as well as environment readiness assessment responsibility.
• Project experience includes Risk Management, Quality Assurance, Mitigation Planning, Stakeholder Management, Change Management, Release Readiness, etc.
• Responsible for managing volumes of small to large-sized IT projects. Resource management and project budget tracking responsibilities for large-budget (> $15M) projects.
• Advanced functional skill set in project management software tools such as MS Project, MS Project Server 2016, MS SharePoint, CA Clarity, Atlassian JIRA, MS Visio, and HP Quality Center.
• Over 10 years of experience managing mid- to high-budget projects from various industries.
• Significant experience creating all components of an integrated project plan including scope, cost, schedule, communication, risk, and resource management plans, as well as project definition documents, business requirements, work breakdown structures, implementation plans, process improvements etc.
• Strong experience assessing existing front and back office processes and recommending solutions to improve efficiency. Work with subject matter experts from the business to gather and document requirements.
• Professional fluency in German, Spanish and Portuguese with significant experience working abroad.

TECHNICAL SKILLS

Platforms: Windows Server 2019, Oracle12c/11g, SAP S/4HANA, PostgreSQL, Windows - 10, Mac OS, SQL Server, WebSphere Commerce, FIS Profile, Sun Solaris, Linux, AS/400

Networking: Active Directory, Client/Server Architecture, TCP/IP, IPv4-6, Web Services, SFTP, DHCP, DNS, Telnet, IPX/SPX, Ethernet, MPLS, VPN, VOIP.

Languages: HTML; General knowledge of .NET, SQL, PLSQL, ETL, JavaScript

Tools: MS Office Suite (Word, Excel, Access, PowerPoint, Outlook, Project Professional, Project Server 2016, Visio), MS SharePoint 2016, MS Office 365, PeopleSoft, Atlassian JIRA, Google Apps, Google Sites, Salesforce, CA Clarity, HP PPM, SAP, Oracle FS, JD Edwards, Citrix, HP Quality Center, WinRunner, Test Director, IBM Cognos, Coremetrics Web Analytics, GoToMeeing, Crystal Reports, Subversion, BMC Service Desk Express Suite, XML.

LANGUAGES: English: NativeGerman: Excellent Portuguese: Very Good Spanish: Very Good

PROFESSIONAL EXPERIENCE

Confidential, Myrtle Beach, SC

Project Manager / IT Consultant

Responsibilities:

• Successfully set up 2 satellite locations ahead of schedule with all necessary IT and communications hardware, software and trained all employees on customer service standards and IT processes.
• Implemented multiple enhancements to the company’s website and social media presence.
• Continue to monitor network availability remotely. Assist with IT issues remotely as needed.

Confidential, Charlotte, NC

Project Manager

Responsibilities:

• Lead product demos and provided high-level training of the applications directly to the clients’ end users.
• Hosted weekly or bi-weekly project status review meetings with the sponsors of at least 15 concurrent projects to provide updates, review completed and upcoming milestones, and to discuss any open issues.
• Managed the collaboration between several technical teams to configure the software according to requirements and to build ISO-approved Health Level 7 interfaces between different applications containing patient data.
• Worked closely with IT Operations and the Change Control Board to ensure that our server centers supported the necessary upgrades and new installations to support changes and enhancements of IT hardware.
• Provided regular project status updates to senior leadership, including director-level managers and the CEO.

Confidential, Spartanburg, SC

IS Project Manager

Responsibilities:

• Managed cross-functional teams in the US, Germany, France, Belgium, India, Australia and the Middle East to deliver global ERP solutions for supply chain needs.
• Worked closely with the IS Change Control Committee to plan and schedule software and hardware releases.
• Collaborated with IT Infrastructure leadership to ensure that our hardware and architecture design supported the requirements of all projects existing projects, and procured additional IT assets as needed.
• Participated in monthly IS Investment Committee review meetings to present IS Supply Chain proposals.
• Conducted supplier assessment reviews to select the most capable and cost-effective vendors for my projects.
• Tracked key project milestones and adjusted project plans/resource assignments as needed.
• Facilitated and monitored development and testing work efforts on a daily basis.

Confidential, Florence, SC

Technical Writer/Training Coordinator

Responsibilities:

• Consultant for a major cruise line, developing the training manuals and curriculum for their culinary program.
• Continuously made improvements of training content that is presented to chefs for cooking at sea.
• Created PowerPoint presentations and Facilitator Guides for culinary instructors to assist their training.

Confidential, Florence, SC

Project Manager

Responsibilities:

• Lead the project kickoff and immediately began to work with the team to gather the requirements and work with the solution provider to estimate and baseline the project schedule.
• Lead WebEx conferences with the solution architect, development and testing resource twice a week.
• Assistant project manager for the global implementation of SAP, which involved 85 business stakeholders from multiple business units - both in the US and abroad.
• Administered and maintained a SharePoint site that consolidated and regulated all project communications.

Confidential, Myrtle Beach, SC

Project Manager / IT Consultant

Responsibilities:

• Successfully delivered all project objectives on time and under budget. Continue to provide IT support remotely.
• Identified an alternative design solution and negotiated with vendors, saving the company 15% on investment capital while maintaining the required levels of quality.

Confidential, Santiago, RM

Business Analyst

Responsibilities:

• Used Atlassian JIRA to assign development and testing tasks to resources and to track and manage incidents.
• Collaborated with the project manager and test manager to develop the test plan and train testing resources.
• Developed test cases, use cases, requirements traceability matrix, and UML models using MS Visio.
• Delivered detailed business requirements documents in Spanish and English and received stakeholder approval.

Confidential, Charlotte, NC

Project Manager

Responsibilities:

• Lead regular status meetings with all application owners and presented progress reports to senior LOB executives and internal audit managers. Followed the Rational Unified Process (RUP) SDLC methodology.
• Managed a MS SharePoint site to centralize all project documents and to automate information distribution.
• Facilitated solution validation tests (UAT) to ensure that remediation efforts satisfied all audit findings.

Confidential, Charlotte, NC

Senior Technical Project Manager

Responsibilities:

• Oversaw the activities of QA resources including test plan and UAT test scripts development. Releases recorded a 70% reduction in the number of software defects over previous releases.
• Within 2 months of my engagement, I was promoted to lead project manager for the Ally Canada project. Set release schedules, drove progress and created implementation plans for 6-week release cycles.
• 80% of my documented proposals for SDLC process improvements were approved by the PMO, allowing the release cadence to advance from an 8-week release cycle to 6 weeks.

Confidential, Miami, FL

Project Manager

Responsibilities:

• Coordinated project implementations in accordance with the Change Control Board’s release schedules.
• Employed MS Project Server to host regular status meetings with senior managers from Sales, Finance, etc.
• Established a configuration management plan and used MS SharePoint to facilitate project document version control. Assigned roles and permissions to project team members and trained them in the use of SharePoint.
• Collaborated with QA analysts to ensure that all test cases were consistent with the project scope.

Confidential, Coral Gables, FL

Project Manager / Business Analyst

Responsibilities:

• Responsible for reporting project status to project sponsors, as well as to the PMO and CIO.
• Managed a team of 8 development and 2 QA resources. Established project schedules and tracked progress.
• Worked with business stakeholders to elicit and document business and functional requirements.
• Continually reviewed project requirements and scope with all project team members to ensure project quality.

Confidential, Columbia, SC

President Graduate Student Worker - Project Manager / Business Analyst

Responsibilities:

• Established a Waterfall SDLC process to facilitate the project management process.
• Conducted interviews with business managers and end users to gather and document business requirements.
• Lead the delivery of finalized consulting engagements’ Summary Report and Recommendations documents.

Confidential

Strategic Projects Coordinator

Responsibilities:

• Supported the planning of strategic projects by performing data analysis of Brazil’s port activities and by creating presentations designed to obtain approval of these projects by the president and Board of Directors.
• Mastered the knowledge of South American transportation infrastructures to organize the logistics needs of key company accounts accumulating 30,000 tons of export cargo per month.

Confidential, Chicago, IL

National Account Executive

Responsibilities:

• Obtained seven new customers for the firm, generating revenues of about $8,000 per month.
• Successfully negotiated the collection of over $850,000 in overdue account receivables.

Confidential

Avid Technical Support

Responsibilities:

• Supported 16 Avid Media Composer suites (offline/online) and 3 visual effects and 3D compositing suites (Autodesk Flame & Smoke). Maintained over 300 terabytes of Avid local SCSI hard drives.
• In-house offline/online editor for German broadcasting clients including ZDF, SAT.1, and RTL.

Confidential

Intern - English Adaptation Department

Responsibilities:

• Adapted German news texts to English for the worldwide broadcasts of the news program, Journal.
• Scored 85% on the German politics and culture assessment and 97% on the German language exam, qualifying me to take on more responsibility and to be considered as a candidate for full-time staff positions.