SUMMARY:

• Accomplished and highly respected Project Manager with an emphasis on leading support operations, server deployments, and major infrastructure improvement projects for the software and networking market segments during a successful tenure.
• I am a communications support professional who leads by example.
• Demonstrates integrity, good work ethics, and presents a professional appearance.
• Offering versatile office management skills and proficiency in all Microsoft Office programs.
• Strong planner and problem solver who readily adapts to change; works independently and exceeds expectations.
• Able to juggle multiple priorities and meet tight deadlines without compromising quality.
• I'm a positive, self - motivated, independent thinker, a team player with a contagious work ethic. Ready to join a winning team and bring along my strong and competitive attitude.

SKILLS:

Waterfall Methodology

Agile Methodology

ITIL Methodology

PMI Methodology

Project Lifecycle

RFI/RFQ/RFP Response

PMO restructure/ redesign

SDLC

Requirements Gathering

Resource Management & Utilization

Budgeting

Merger & Acquisitions

Contract Negotiation

AtTask

Confidential / Implementation

SalesForce

Cherwell

Change Management

Risk Management

MS Project

SharePoint

FileNet P8

Procurement

Microsoft Office Suite

Microsoft Outlook

Documentation Writing

Document filing

MS Windows

Proposal writing

Project plan writing

Office and Records Management

Scheduling

Meeting minutes

Spreadsheets/Reports

PROFESSIONAL EXPERIENCE:

IT Project Manager

Confidential, Houston, Texas

Responsibilities:

• Hired as a project manager to restructure and redesign the PMO Dept. To evaluate the current policies and procedures, to plan, schedule and execute all stages of enterprise software, hardware and system implementations and integrations.
• Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets. Drove impressive improvements across the business as a result of IT implementations.
• Equipped Dyonyx with solutions that accelerated the bidding process on architectural projects by 45%, shortened the sales cycle by 50%, increased cash collections. Excelled in guiding the work of technical teams.
• Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.
• Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.
• Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.
• IT Project Manager for over 10 commercial accounts. Implementation of projects based on the client’s needs.
• Created statements of work, level of effort and prepared project plans.
• Performed risk analysis.
• Work with the infrastructure team to make sure deliverables and expectations were met. Regular status updates and weekly client meetings.
• Kept track of project hours worked and the client’s budget.
• Made sure all MSA’s, attachment A's, connection/ disconnection notices were accurate and sent out on time.
• Advised customer and adhered to all SLA's which were agreed upon.
• Ensure overall client satisfaction.
• Evaluate and provide coaching and feedback to team members as needed

Confidential

Responsibilities:

• Researched, evaluated, selected and implemented technology platform for integrated project management software solution.
• Led the team of Confidential and internal consultants to configure, test and roll out the system.
• Designed and build custom portfolio/program/project level reports.
• Worked with conversion team to create standard branch conversion project template used to convert 150+ branches.
• Became Confidential subject matter expert, trained other team members and promoted use of the tool for all integration related projects.
• Directly managed three projects: Confidential Implementation, Email conversion and In-house temporary employee conversion
• Conducted, facilitated and led the successful “ Confidential Deployment Proof of Concept” initiative for a collaborative hosted project management solution.
• Later Led a team of consultants to roll out the upgraded version of Confidential

Confidential

Responsibilities:

• Migrated existing KRAFT XP users to Windows 7 via SCCM.
• Packaged and deployed 2,000+ unattended application installations.
• Resolved Microsoft Office Communicator issues.
• Daily use of Citrix Web Interface.
• Using System Center Configuration Operations Manager (SCOM) 2007, worked with SCCM packing team to determine requirements for monitoring several servers to minimize user downtime.
• Provided user support and training via Aventail VPN remote access.
• Implemented the SMS site health plan and assisted with all software pushes.
• Used XenApp and Citrix technologies to provide Web access to applications.

Confidential

Responsibilities:

• Installation, upgrade, configure, and deployment of Windows 7, Windows XP, Windows Vista, MS Office 2010
• Install and configure medical proprietary applications for clients in administrative offices and hospital.
• Configure Symantec Ghost software. Perform ghosting and imaging of all new desktops and laptops
• Install, troubleshoot Internet Explorer 8, and other proprietary software applications Symantec Endpoint software
• Break/Fix all applications including medical, office, mail, graphics and anti - virus
• Configure Server Backup and Restore
• Provide customer service for entire client staff.
• Troubleshoot roaming profiles for clients.
• Performed technical troubleshooting, and remote pc troubleshooting to all clients and management staff

Communications Manager/ Project Manager

Confidential, Houston, Texas

Responsibilities:

• Identify scope and coordinate scope and schedule changes.
• Led the team in the development of plans that model project commitments and timing.
• Ensured that project deliverables satisfy project/program requirements.
• Coordinated resource usage by increasing or decreasing resources to reflect project the Requirements.
• Facilitated the creation of communication plans, ensuring that appropriate information was exchanged among key stakeholders.
• Ensured that all project communication were effective and timely.
• Facilitated status review meetings among project team members and clients.
• Conducted project status meetings communicated the projects vision, goals, and objectives of the project.
• Coordinated Issue/Risk resolution.
• Communicated issues/problems to the entire team immediately when the impact of waiting/following normal status schedules may adversely affect the project.
• Advised management on project management capability and risk. Identified and recommends contingency measures.
• Determined, monitored and reviewed costs, schedules and staffing requirements for project teams.
• Maintained and enhanced quality through the effective use of standardized project management processes.
• Established appropriate metrics for measuring key project criteria.
• Able to run the migration project and sometimes acts as the customer’s contact.
• Closed out the project, submitted applicable documentation for archiving.

IT Project/ Application Support Manager

Confidential, Houston, Texas

Responsibilities:

• Problem Management
• Organize teams to ensure correct resources are working on the problem
• Provide technical leadership for problem solving
• Ensure clear ownership of problem determination / resolution
• Ensure completeness of problem analysis / impact analysis
• Review completeness of root cause and recommend resolution / workarounds
• Prepare management report, ensure accuracy and completeness of contents
• Reporting
• Critical systems weekly dashboard reports
• Submit weekly report for all BAU support and project work items, highlight risks and mitigation actions
• User Request/Project Review team s project / task plan
• Verify team s compliance to deliverables and processes
• Conduct quality review of deliverables to ensure contents meet the required standards
• Review testing results to ensure proper resolution and categorization for all defects
• Ensure proper technical plans in place for all production changes (e.g. fallback plan, implementation plan, data conversion)
• Perform risk assessment for all production Change Request
• Provide technical leadership for all user request