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Program Manager Resume

PROFESSIONAL SUMMARY:

  • Specialist in Business and Information Systems consulting with over 20 years of experience in project / program management, business process re - engineering and requirements analysis, software selection, system design, and implementation of complex business application systems.
  • Strong Management skills with the ability to lead virtual teams and deliver global application systems
  • Ability to partner with executives in the development of comprehensive business/systems strategies that support the objectives of the organization
  • Experience creating IT teams that specialize in leading edge technologies, new methods, innovative technology solutions and quality improvement
  • Knack for building competent staff, leading cross-functional teams and delivering strategic results
  • Extensive experience managing large scale projects and budgets over $50 million.
  • Skilled leadership establishing customer relationships, operating with integrity and responsibility.
  • Knowledgeable in many ERP and CRM solutions including Oracle, PeopleSoft, SAP, Hyperion Planning and other proprietary products.

PROFESSIONAL EXPERIENCE:

Program Manager

Confidential

Responsibilities:

  • Review and assess of project documentation, artifacts and SDLC processes.
  • Develop, improve and manage IV&V program and other oversight tools and methods.
  • Provide feedback on business processes, procedures, methodology and application of all aspects of DoIT projects.
  • Provide contract analysis and audit research.
  • Support agency business process analysis for State projects and solicitations by providing best practice recommendations with respect to planning, mitigation, tracking and disposition.
  • Assist agencies with best practices on schedule management as it pertains to baseline, resource leveling and updating.
  • Provide certification and accreditation support for State projects and solicitations.
  • Provide best practice recommendations to agencies with respect to risk planning, issue management and mitigation.
  • Provide oversight support for budgetary management of all State projects in excess of one million dollars (Overall direct budget responsibility for assigned projects is $400m plus).
  • Participate in Maryland Senate and House budget review hearings and provide general support and responses as questions arise about assigned agency projects.

Information Technology Services Director

Confidential, Towson, MD

Responsibilities:

  • Directed daily activities for 25 direct reports in numerous disciplines to include, Help Desk, Client Computing, Network and Communications and Application development and support.
  • Developed strategic IT project plan and delivery in conjunction with CIO and Medical Center CEO goals and strategies.
  • Established and chaired bi-weekly executive leadership IT review committees in an effort to understand divisional needs and demands.
  • Coordinated implantation of GlucoStabilizer server and associated applications.
  • Conducted initial review and feasibility analysis of Meditech 6.0 implementation in conjunction with CHI National OneCare rollout.
  • Coordinated implementation and planning efforts for numerous initiatives to include Teletracking,, McKesson, Vocera and Provation.
  • Functioned as Implementation lead for CRISP (Chesapeake Regional information System for our Patients), a Maryland statewide health information exchange (HIE) project mandated by the Maryland Health Care Commission
  • Coordinated disaster recovery and business contingency planning efforts for the Medical Centers Emergency Management Committee.

Senior Program Manager

Confidential

Responsibilities:

  • Responsible for overall project governance to include project deliverables, vendor management, budget and resource acquisition and utilization management.
  • The program’s objective was to migrate 250+ client accounts, with >200 contracts, to the Confidential “BlueBase” system. Additional duties included; direct management of 175+ project personnel, executive reporting and cost center analysis and coordination of all expenditures for the $42 million program budget.
  • Responsible for overall project governance to include project deliverables, vendor management, budget and resource acquisition and utilization management.
  • The program’s objective was to implement a Service - Oriented Architecture (SOA) to manage and report corporate benefit data across the enterprise.
  • Project consisted of a managing a team of 6 developers, 3 QA testers and 3 systems engineers.
  • Application was developed using ASP.Net/AJAX/J2EE technologies with the goal to provide end users access to corporate and individual health benefit data.
  • A server consolidation effort was undertaken to minimize the number of feeds needed to produce portal data streams as well to streamline the corporate infrastructure to support web based services via dual (mirrored) application and data servers.
  • Legacy mainframe systems and programs were migrated to client server based systems in an effort to modernize corporate infrastructure.
  • Overall virtualization of benefit data was achieved, allowing third party applications access without customization.
  • Responsible for overall project governance, requirements development, implementation plan, vendor coordination and project reporting for the implementation of BenefitFocus’ eExchange, eEnrollment and eBilling toolsets.
  • Coordinated development of the Statement of Work (SOW) and managed both vendor and business implementation processes.
  • Developed and managed account migrations and coordinated Auto Enrollment team migration activities.
  • Created and maintain Program Management Office (PMO) status, budget and resource allocation reports.
  • Responsible for overall project governance and reporting for the development and implementation of the corporate benefit data repository.
  • Identified and managed all project dependencies to include interface with BlueExchange and OBN.
  • Perform all project management duties for implementation of 88 legal provisions.
  • Developed Request for Proposal (RFP) for management and implementation vendor.
  • Developed Statement of Work (SOW) and managed both vendor and business implementation processes.
  • Created and maintain Program Management Office (PMO) status, budget and resource allocation reports.
  • Performed all project management duties for a multi-year, $10+ million software integration program to adapt an insurance COTS application to a nationwide third party administrator’s suite of applications providing healthcare insurance fulfillment services for Confidential .
  • Responsibilities include financial and resource management and planning, risk management, change management, internal executive and external customer communication management, infrastructure management, and the mentoring and development of project team members.
  • Leading Executive Steering Committees.
  • Development and maintenance of traceability matrix and reporting tools.
  • Institutionalizing and maintain CMMI level 3 project compliance.
  • Setting and maintaining project schedules and sponsor expectations.
  • Managing project budget, resources and vendor expenditures.

Program Manager

Confidential

Responsibilities:

  • Responsible for overall delivery for all IT related Projects, for Clients including the Social Security Administration, and Centers for Medicare and Medicaid Services.
  • Successfully managed the Project budget, staff, schedules, scope, and resources, completing all Projects within expected timeframes, as planned.
  • Effectively managed IT components, as well as Business components of Project.
  • Vendor management, including evaluation of new Vendors, and Vendor relationship building.
  • Coordinated testing with Vendors.
  • Oversee and manage all Information technology Projects, for both commercial and federal clients.
  • Effectively interfaced, coordinated, and communicated with Senior Management and Stakeholders.
  • Manage, train and lead numerous Project Managers, Team Leads, and IT staff personnel.
  • Coordinate Resources, and manage hardware/software Procurements.
  • Set and manage client expectations, implementing and following best practices and Company standard.
  • Identified problems and escalated issues, and effectively addressed, solved, and managed the problem resolution process.
  • Analyze, define and implement improved business development tools, processes and procedures, in order to meet the company’s requirements, needs, and standards.
  • Selects and interface effectively with Vendors for Software, communications, and Data services, per Company as well as the Client needs.
  • Coordination and communication with Senior Management and Stakeholders.
  • Implements IT best practices, processes, and controls, for System security, data warehousing, performance tuning, and capacity planning.
  • Manage a $31 million IT Budget, maintains Projects technical Budgets, and overseas Project expenditures.
  • Created a technical vision for the company, and explored new technologies, for future planning, and potential implementation.
  • Analyzed new as well as existing Technologies, then created, designed and executed Project plans, for improved Technical Solutions.
  • Responsible for creating, maintaining and distributing all divisional Financial, and Project activity reports.

Senior Program Manager

Confidential

Responsibilities:

  • Provide program management for implementation of CMS/SSA Middleware project in support of the Medicare Part “D” prescription drug benefit program.
  • Manage all aspect of planning, development, quality assurance, implementation and maintenance for overall project.
  • Responsible for resource management and allocations.
  • Manage all expenditures and reporting for 1.8 million dollar budget.
  • Developed project management plan, work breakdown structure and statements of work for all subcontractors.
  • Assisted in the selection of all subcontract companies and is solely responsible for maintaining staffing levels and controlling division of labor requirements as stated in the contract.
  • Devised development plan, managed overall development processes and lead implementation efforts for all eligible State Pharmacy Assistance Program Regional Offices.
  • Provide detailed Cost Accounting Reports, Project Status Reports, proposals, project billing reports and manage vendor expenditures.
  • Maintain a billing allocation table for all Confidential ’s identified within current contract.
  • Assists client Contracts Office with the development of all contract amendments and modifications.
  • Provide complete issues management, change management and project management for overall project.

Senior Project Manager / QA Manager

Confidential, Silver Spring, MD

Responsibilities:

  • Assist client in the development of corporate Quality Assurance Methodology and Test Processes.
  • Provide senior leadership for process implementation to existing test and development staff.
  • Review and asses current Software Development Life Cycle (SDLC) with Development Manager.
  • Conduct GAP analysis of SDLC and Test Processes.
  • Provide custom recommendations for all areas to improve processes.
  • Document corporate Test Methodology.
  • Assist Division Manager in hiring process for corporate Test Manager, QA Analyst and testers.
  • Function as Subject Matter Expert for Automated Test Tool selection and implementation.

Senior Project Manager

Confidential, Baltimore, MD

Responsibilities:

  • Provide project management in the areas of application development and delivery.
  • Provided leadership and direction to project teams by understanding business processes, gathering requirements, identifying potential usability issues, managing scope, and ensuring that an appropriate level of application quality was maintained at all times
  • Authored and implemented the organizations PLC (Project Life Cycle) methodology and process.
  • Responsible for the development all requirements, functional specifications and detailed design documents.
  • Assessed project feasibility, gathered business requirements, lead the development and implementation processes for several clients to include MAIF (Maryland Automobile Insurance Fund), Bally Total Fitness, CIGNA, Comcast and Under Armour.
  • Managed relationships with third-party vendors and media outlets to promote and enhance the reach of several marketing efforts.
  • Functioned as vendor contact for software purchases, upgrades and service level agreement negotiation and compliance.
  • Collaborated directly with business units to assess the technical impact of business requirements and to reach consensus on alternative solutions when necessary in an effort to maintain a consistent yet flexible architecture
  • Worked with and mentored the organizations development staff during all projects.
  • Developed and implemented the organizations Quality Assurance Methodology and product offering.
  • Functioned as organizations SME (Subject Matter Expert) for all QA related areas to include sales support for product offerings and establishing vendor relationships.
  • Lead several QA initiatives for clients to include CIGNA, IMS Health, UPHS and Bally Total Fitness.
  • Functioned as organizations senior product specialist for the Mercury Interactive Test Suite.
  • Integrated and managed all automated testing tools and processes.
  • Implemented Mercury TestDirector, QuickTest Pro, LoadRunner and IT Governance Center.

Senior Project Manager

Confidential, Newark, DE

Responsibilities:

  • Review and evaluate the testing strategy of the FRT 2 Project.
  • Review and evaluate the appropriate use of test tools for FRT 2 Project.
  • Review and evaluate our findings and conduct a Gap Analysis.
  • Document and present our findings and recommendations to Confidential .
  • Provided consultancy on organizations efforts for upgrading TestDirector 8.0 to the Quality Center version.
  • Provided additional administration support for TestDirector and QuickTest Pro.

Senior Practice Manager

Confidential, Mount Laurel, NJ

Responsibilities:

  • Interviewing and hiring of team personnel.
  • Management of resource allocations.
  • Management of budget and project deliverables.
  • Development and dissemination of status reports.
  • Functioned as client liaison for procurement efforts of automated test tools.
  • Change management control.
  • Management of communication efforts between project team personnel and client personnel.
  • Reporting to client senior management.
  • Functioned as client subject matter expert for Mercury Test Suite.
  • Assisted client with all issues related to the test efforts of the organization.

LoadRunner Performance Engineer

Confidential, Boston, MA

Responsibilities:

  • Development of LoadRunner scripts designed to test the sites volume capacity and the overall infrastructure capability as it pertains to performance.
  • Designed testing scenarios to emulate site usage.
  • Executed test scenarios utilizing LoadRunner’s Controller application.
  • Created and analyzed test results.
  • Developed reports and graphs for client’s senior management.

Senior Project Manager (Consultant)

Confidential, Harrisburg, PA

Responsibilities:

  • Reviewed and evaluated the current infrastructure of the Confidential Claims system.
  • Reviewed and evaluated the current testing methodology.
  • Reviewed an evaluated the test tools current being utilized by Confidential
  • Conducted GAP analysis of the Confidential quality assurance methodology and compared the results to best practices.
  • Presented senior management with overview of Mercury Interactive’s IT Governance Center.
  • Conducted seminars for the introduction of the Mercury Test Suite of Tools.
  • Produced detail milestone reports for each step of the project plan.
  • Maintained project plan and managed deliverables in accordance with plan outline.
  • Produced and presented final presentation of findings to Confidential executives.

Senior Implementation Manager

Confidential, Woodlawn, MD

Responsibilities:

  • Worked with validation team on implementation of MI’s TestDirector, creating and entering requirements, test plans, test cases and defects.
  • Worked with development team on management of defects and defect tracking.
  • Set up testing framework and configuration of test management tools.
  • Functioned as on-site liaison for Mercury Interactive sales and support personnel.
  • Worked with Solaris SA’s and team developers on the implementation of MI’s J2EE Deep Diagnostics tool.
  • Implemented MI’s LoadRunner 8.0 in test lab.
  • Worked with validation team to redefine current implementation of MI’s QuickTest Pro 8.0.
  • Assisted validation team in performing Regression and Functional Testing.
  • Coordinated Load Testing and Performance Analysis efforts.
  • Provide Certified Mercury Interactive Product Training for IT Governance Dashboard, LoadRunner & QuickTest Pro.

Senior Consultant, Product (Contractor)

Confidential, Los Alamitos, CA

Responsibilities:

  • Develop testing strategy, infrastructure plans, and detailed test plans.
  • Set up testing framework and configuration of test management tools.
  • Resell and implement Mercury InteractiveTM tools for a specific project or for enterprise-wide use.
  • Establish testing environment to enable requirements management and traceability.
  • Perform Regression and Functional Testing.
  • Perform Load Testing and Performance Analysis.
  • Provide Certified Mercury Interactive Product Training.
  • Provide Quality Assurance and Oversight of application implementations.
  • Manage and coordinate User Acceptance Testing.

President / Chief Executive Officer

Confidential, Bel Air, MD

Responsibilities:

  • Responsible for new business development and maintaining client relationships.
  • Responsible for development of project scope, plan, schedule and specifications.
  • Work with client liaisons to determine business requirements to be incorporated into project plan.
  • Responsible for project development, testing, delivery, training and ongoing support.
  • Responsible for maintaining project scheduling, resource management, budgetary and time guidelines.
  • Lead and supervise project team(s).
  • Responsible for documentation development and overall reporting.
  • Manage change management procedures and ensure proper functionality with business requirements.
  • Coordinate team meetings and manage project deliverables.
  • Develop and oversee project implementation / migration plan.
  • Develop and implement test methodology.
  • Create and deliver all project reports to required personnel.
  • Develop ongoing maintenance plan in accordance with change control procedures.

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