SUMMARY:

Resourceful senior level technical professional with broad - based and progressive leadership experience. Exceptional success rate in delivery of IT/Software and integration projects as well as process engineering initiatives. Excellent at analyzing current methods and applying streamlining process improvement techniques to meet organizational objectives. Great communication, organizational, and problem-solving skills. Proven ability to combine technical and business understanding with strong people orientation and consensus building capabilities. Established track record of managing competing priorities effectively under demanding timelines without jeopardizing quality.

AREAS OF EXPERTISE:

Project Management, SAFe Agilist

SDLC

Clarity PPM

Process Engineering and Automation

SOX Compliance

HP Service Manager

Regulatory compliance and government contracts

Quality Assurance

Medical claims, Pharma Supply Chain

Technical Training, Technical Writing

ISO 9000/QS 9000

Transportation Engineering

TECHNOLOGIES:

SQL Server

Teradata

DataWarehouse

ERP

Oracle

Unix

PowerBuilder

EDI

DB2

Java, JSP, J2EE

ColdFusion

DataMirror

PROFESSIONAL EXPERIENCE:

Confidential, Bloomfield, CT

Project Manager/Integrated Release Manager

Responsibilities:

• Managed up to ten Enterprise level and over twenty Off Cycle releases annually, encompassing over thirty projects for a multi-platform application area.
• Directed diverse on/offshore, highly matrix project teams operating by Waterfall and Agile methodologies.
• Sought after as SME in the Enterprise Release Management process improvement initiatives yielding positive outcomes.
• Trained various Confidential teams on Clarity and HPSM tools and processes.
• Improved response time to resolution of critical data quality issues by 25% by developing and implementing Off Cycle release management process and procedures.
• Achieved “no material weaknesses or findings” for 3 consecutive years by facilitating SOX compliance and coordinating audit testing.
• Increased quality and transparency by defining and influencing multiple Clarity PPM process enhancements.
• Improved efficiency of managing distinct project/application work streams by 10% through introduction of release management process improvements which were adapted across release management community.
• Reduced amount of redundant documentation leading up to enterprise releases resulting in 10% time savings on related efforts.

Confidential, Cromwell, CT

Business Consultant

Responsibilities:

• Planned and executed expansion to a new satellite office, including network set up and software. Managed patient services and payer relations.
• Streamlined stagnant business processes and assisted in developing products for an accredited Durable Medical Equipment practice specializing in custom production of orthotic devices and related medical supplies.
• Increased amount of paid claims by 20% by refining billing, coding, and prior authorization processes.

Confidential, Farmington, CT

Sr. Project Manager

Responsibilities:

• Managed an IT Delivery team of 17 responsible for all phases of SDLC and supporting a multi-platform system serving five locations and over 100,000 customers nationwide. Partnered with operations, sales, and marketing leadership to align business and IT processes.
• Defined and implemented application requirements to conform to regulatory compliance.
• Enabled increase in vaccine order revenue by 120% in the first year by defining process and managing development of an automated “order-to-invoice” management application.
• Reduced supply order processing time by 50% and customer service overhead by 75% for participating customers via implementation of innovative technology and automated inventory replenishment system.
• Implemented business critical Supply Chain Execution Suite software leading to attaining business sustainably and reduction of operating costs by 20%.
• Created SOX compliance processes and implemented controls.
• Maintained favorable compliance status with no additional resources, while keeping costs to a minimum.

Confidential, Southington, CT

Project Manager, Software Development

Responsibilities:

• Managed all phases of software development related to interchange and processing of workers’ compensation, group and a utomobile bodily injury claims as well as prior authorizations and all associated data under HIPAA guidelines.
• Increased speed of processing claims by 5% through simplified data auditing.

Confidential, Hartford, CT

Manager, Software Development

Responsibilities:

• Managed an IT Delivery team responsible for all phases of software development lifecycle of a proprietary system serving over 13,000 locations for National Account customers of a start-up company.
• Managed a customer service call center for a 24/7 operation focused on servicing Mechanical, Electrical and Plumbing trades.

Confidential, Hartford, CT

Program Administrator

Responsibilities:

• Created an ISO 9000 quality system which facilitated certification of clients’ business processes for compliance with the requirements of the International Standards Organization.
• Executed document control for over 300 domestic and international clients.
• Managed 35 auditors/engineers and contractors throughout the U.S. as well as Korea, Japan and Germany.
• Directed integration projects including implementation of Supply Chain Execution package involving data warehousing and data replication via third party software.
• Played a key role in product selection, contract negotiation and business process redesign. Led development and QA processes.
• Product impacted all areas of the business from initial sales to invoicing.
• Designed User Interface for a proprietary software system. Authored user reference manuals for over 70 components utilized by clients, service providers and internal users. Authored ISO 9000 quality manuals.
• Mentored immediate and extended matrix teams on related methodologies, processes and procedures. Sought after for advice and council within and outside of direct team. Authored related job aids.
• Built software processes to work with GSA contracts and accommodate unique federal government product purchasing regulations and requirements.
• Employed highly effective talent and built cohesive, high- performing teams.
• Developed highly effective on-boarding and training programs. Motivated teams toward accomplishing the organizational vision.
• Decreased costs by facilitating efficiencies through both technical and business requirements.
• Chaired Project Steering Committees consistent of senior leadership and customers.
• Reduced expenses through automation of functional roles; implemented and managed a client-specific end user software training program on all proprietary technologies to maximize positive impact of technology advancement on business.
• Defined customized software release strategies and standards conforming to leading principals of SDLC methodologies to be fol lowed by all levels of project teams. Ensured that project deliverables are clearly defined in order to attain maximum business benefit within optimal timelines and reduced costs.
• Improved company efficiency by implementing quality assurance standards to ensure in-depth compliance testing, precise defect reporting and resolution including comprehensive documentation of test results in order to guarantee data integrity across diverse appl ications.
• Planned and executed expansion of an accredited Durable Medical Equipment practice to a satellite location.
• Established certification and claims processes with another state’s Medicaid.
• Equipped the facility with a network of all necessary technology and communi cation tools.
• Led SOX and ISO 9000 internal system audits. Oversaw resource allocation for audit assignments and auditors’ ISO certifications.
• Provided final approval of all audit reports and documents.
• Employed and customized change management package utilized for planning of development and software integration projects to f acilitate timely communication of corporate initiatives amongst the organization’s functional leadership to allow for effective realization of initiatives delivering most favorable ROI.