SUMMARY

• An exceptionally skilled Business Analyst with comprehensive understanding in Project / Product Management with Telecom, Health Care, Energy, Insuranceand the Banking Industries.
• A balanced, conscientious and ingeniousexpert with over 10 years of expansive experience in applying SDLC methodologies including Agile, Scrum, Waterfall, RAD / RUP and Six Sigma principles to commerce and supporting the businessand technology efforts at industry leading organizations.

CORE COMPETENCIES

• Project ManagementBusiness AnalysisAgile / Scrum / Waterfall Methodologies
• Product Management Joint Application Development FacilitationChange/Knowledge Management
• Rapid Application Development Software Development Life Cycle Rational Unified Process
• Traceability Matrix / WBS Construction Project Control/Risk Management Efficient Requirements Elicitation

TECHNICAL SKILLS

Software: Salesforce, Risk Dimensions, Lotus Notes, WordPerfect, R&R Report Writer 3 to 6, MFS Web Designer, MS Office, Charles River IMS, TCP/IP Protocol

Systems: MS Windows 95, NT 4.0, 98, 2000, Me, XP, Vista, Windows 7, Mac OS X v10.6/v10.7/ v10.8/v10.9, Ubuntu 10.10/11.04 , Fedora 15, Backtrack 4 R1/R2

Languages: C/C++, R, Java,Visual Basic, Pascal, Fortran, COBOL

Hardware: IBM Mini/Mainframe H/W, RAID Disk Arrays, Peripherals, Network/Memory Systems, DVR’s, NVR’s, Security Cameras, Cards, Access Control Systems

Databases: Oracle 9i/10g/11g, MS Access 2007/2010, FoxPro

Tools: Oracle SQL Developer 2.1/3.0, NetBeans 6.9.1/7.0.1 , Demantra, Documentum, Crystal Reports, MS Visual Studio 2010, MS Project, MS Office Visio

PROFESSIONAL EXPERIENCE

Confidential

Project Manager / Lead Business Analyst

Responsibilities:

• Created Business Requirements Gathering sessions in the form of questionnaires and business scenarios with the end users, subject matter experts (SME) and the developers. Gathered user and business requirements through interviews, surveys and prototyping.
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software. Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML methodologies
• Created Use Case Diagrams, Data Flow Diagrams, Activity Diagrams and Sequence Diagrams in MS Visio
• Conducted Joint Application Development sessions with management, SME’s, vendors, users and other stakeholders for open and pending issues. Implemented SOA (search oriented architecture) concepts for the application and implemented search engine based techniques
• Helped prepare Logical Data Models that contains set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements to analyze and document business data requirements
• Managed the conception, development, and data population of the Confidential India sales process platform and migrated the North American/European process flowcharts for Confidential India
• Modeled cash flows for securitized transactions containing wide variety of underlying asset classes
• Responsible for creating proprietary Excel - based models to calculate bond waterfalls, over-collaterization and interest coverage ratios, and several other portfolio criteria.
• Collected user requirements to create a technological platform to perform transaction -related asset level due diligence, analytics and cash flow modeling, structural and document review
• Assisted developers to create a platform for compliance reporting tie-out process and to review note valuation reports prepared by Confidential corporate trusts on a monthly/quarterly basis
• Created excel based models to calculate both the distribution of cash flows to all related parties of a deal as well as various collateral criteria set forth in legal documents
• Performed agreed-upon-procedures related to collateralized loan obligations (CLO) and other structured products and maintained client relations with key personnel at prominent institutions
• Conducted regular discussions with developers to make them understand the use cases and function requirements of the client
• Conducted problem analysis and submitted recommendations for solutions while following maintenance flow policies and procedures
• Responsible for supervising work activities (Development, Testing) to ensure that they were well-performed, coordinated among team members and consistent with the approved work plan
• Coordinated the design phase with the architects in improving the efficiency of the project
• Worked with the QA team in identifying test cases/test data and lead the business team for UAT
• Documented all custom and system modifications and assigned problems to appropriate software development team for fixes and tracked problems from start to correction and test
• Interacted with technical team in allowing them to make a better navigational plan for the project flow which would further make a better user interactivity tool for the application
• Signed off progress and completion reports which were then submitted to top management on a weekly basis

Confidential

Lead Business Analyst and Project Coordinator

Responsibilities:

• Worked on multiple ecommerce / Mobile projects utilizing Agile / Waterfall SDLC methodology, with heavy interaction with customers, business stakeholders, SME’s and the technology development team to build large service-oriented enterprise ecommerce / Mobile technology solutions.
• Responsible for the analysis and management of multiple projects and products related to financial services, consumer lending and auto-pay services
• Facilitated Joint Application Development sessions, requirement elicitation, document user requirements; write system specifications, and the documentation of current/future business process for the EFT Systems
• Managed and developed business cases, use cases, use case diagrams, and process/data flow diagrams using RUP/Agile standards
• Responsible for designing, developing, migrating, and maintaining the BPS website platform and its subsequent integration with the Remedy Tool for process and solution sustainability
• Developed various documents including project plans, requirements, test cases, issues tracking list, using MS Office Products, Visio, MS Project, Ration Requisite Pro, and Rational Clear Quest
• Designed the traceability matrix from requirements to UAT to manage all requirements and related changes
• Liaised between the business and technical divisions and also coordinate all IT service delivery to the business units
• Understand complex business problems with the ability to interpret into a business requirements document, work flows, process flows, use cases, functional/technical design documents
• Worked effectively with all groups to build work breakdown structures (WBS), develop project plans and updated project status and managed expectations among these groups regarding scope, timeline and quality of deliverables
• Lead multiple projects on a per-project basis, in extracting requirements from external stakeholders, internal business representatives, and software development teams
• Identified and improved upon process weaknesses and procedural changesin the invoicing (OtC), in-house banking (IB) and working capital (WKP) systemsthrough process excellence tools while proactively monitoring for reliable business flow through GAP analysis
• Lead the creation of the TPS virtual database through the proprietary system to identify and propose solution sets to problems deriving from process miscarriages
• Deployed and directed a knowledge management structure (MobileMind v1.0/1.1) streamlining the efforts made by individual processes towards stakeholder sharing
• Responsible for stakeholder engagement and for abiding by the performance indicator measurements set for the team
• Analyzed the impact of change, both business and IT triggered, to ensure that the system and business processes continued to meet the needs of the business
• Directly oversaw the design and construction of performance control dashboards and periodic remote controlling towards the global container business control strategy and cross-execution process solutions
• Created and reviewed weekly project change history, release packaging, resource capacity availability reports and project status on a periodic basis and communicated over allocations to project and resource managers
• Drove project management best practicesand supported project applications and finance tools with administrative activities like setting up new users, de-activating users and updating vacation and administrative time for resources
• Coordinated, documented and chaired internal IT project slotting meetings to prioritize small projects in releases and supported collaborative communication with IT functional teams

Confidential, TEXAS

Project Manager / Enterprise Lead Business Analyst

Responsibilities:

• PerformedGapAnalysis to identifyAS-ISprocesses of claims transactions of 4010/4010A standard andTO-BEprocessesof 5010 standard
• Workedextensivelywith theusers,development teamand different levels of managementto clarify/understand functionalitiesand ensure that the developers clearly understood the business requirements that the system was designed to fulfill
• UsingRational Rose,the business requirements were segregated into high level and low level Use Cases, ActivityDiagrams
• Designed and developedstate diagrams, activity diagrams and class diagramsin MS Visio for various modules of the project
• Gained a clearunderstanding ofthe claims adjudication and reimbursement systems based onHIPAAX12 5010standards
• Interacted with the QA team to developed Test plan and Test cases based on Use cases and Functional Specifications
• ConductedClaims and HIPAA Compliance Training in order to run the test cases
• Assisted in writingtest scriptsand verifyingtest resultsto fulfill business requirements
• Directly involved inprocess improvement plans and implementing business change, creating and managing Project templates, Use Case project templates, requirement types and traceability relationships in Requisite Pro
• Maintained aTraceability Matrixto ensure that all Functional Requirementswereaddressed at the Use Case Level as well as the Test Case Level
• Maintained and monitored project progress and status through MS Project.
• Maintained and submitted periodic/monthly status reportsto the Project Manager to serve as the teams assessment of the project and its schedule
• Assisted in EDI 835/837/270/271 transactionsof medical claims/underwriting for support and point of reference for the providers in business issues
• PerformedUnit and Integration Testingand implemented Alpha Test in order to confirm the functionality of recent conversions
• Functioned as the primary liaison between the business, operations, and the technical teams throughout the project cycle
• Effectively communicated the project goals, requirements and deliverables through clear, concise and comprehensive presentationsto the key project stakeholders
• Scheduled and facilitated daily stand up meetings in accord with the fundamentals of Scrum
• Analyzed operating procedures and policies on an ongoing basis and recommended and implemented improvement plans wherever appropriate
• Followed a hybrid approach of strategic planning of budget forecasting and proposed enhancements Waterfall, RUP and Agile approach of development throughout the project
• Analyzed business requirements and segregated them into high level and low level diagrams like Use Cases Diagrams, activity diagrams, State Chart Diagrams using MS Visio/Axure according to UML methodology, thus defining the Data Process Models
• Conducted Joint Application Development sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly
• Understood and articulated business requirements from user interviews and then converted requirements into complete technical specifications
• Assisted in re-engineering the company's core claims adjudication processing following BABOKstandards and extensive use of the BABOK guidelines and practices as commissioned
• Organized and facilitated meetings with the management and the development team to better understand the specific Business Requirement
• Gather requirements after Joint Application Development sessions with the purpose of defining the functional business and system requirements
• Identified the scope and business objectives and documented the functional requirements for each release
• Interviewed Subject Matter Experts (SME’s) and carefully recorded the requirements in a format that could be reviewed and understood by both business people and technical people
• Aided the development of IT disaster recovery and business resumption plans and coordinated integratedsystem resumption testing at the client hot site

Environment: MS Office, Quality Center, SQL Server, Facets, MS Project, Server, MS Visio, Unix, SQL, HTML, Java, XML, Mainframes and Rational ClearQuest, ClearCase, Windows XP

Confidential, HOUSTON, TX

Senior Business Analyst and Onsite Project Coordinator

Responsibilities:

• Liaised with and assisted the product development team to address domain pertinent queries and interpret business requirements by administering knowledge dissemination sessions
• Probed, prescribed and printed the “as is” and “to be” business processes introducing the project and analyzed the application deliverables through the development phase to certify traceability to requirements and obedience to predetermined quality management standards
• Acted as team lead in support of large, complex, and multi-functional financial projects and programs
• Worked with business customers to understand requirements and develop specifications for large-sized projects using Agile/RUP Methodology
• Interfaced with clients and gained an understanding of requirements/processes through meetings and discussions while analyzing and documenting client requirements for specific business projects
• Understood complex business problems with the ability to interpret into a business requirements document, work flows, use cases and functional design and assist in technical requirements.
• Identified data sources, constructed data decomposition diagrams, provideddata flow diagrams and documented the process, and ensured all support to conform to the requirements and specifications
• Reviewed the quality of development and work directly with programmers to resolve problems identified during testing
• Met with (business leaders, business teams, SMEs, project sponsors, stakeholders) in person and on the phone to gather requirements, and via conference calls for teams spread-out geographically
• Collectedand crafted a baseline for requirements using interviews, document analysis, requirements workshops, storyboards, and surveys
• Broke-down the business requirements into functional requirements, use cases, system requirements, process flow diagrams, and data-flow diagrams using UML notations.
• Generateduse cases, prototype documents, functional executive summaries, BRD, PFS and led weekly meetings with developer and business groups to resolve outstanding technical issues
• Incorporated Agile methodology and Scrum capabilities to regulate requirements and coordinate between the client, the product owner, and the development and quality assurance teams
• Conducted client interviews, effective revisions and assembled focus groups to derive and deliver action plans to meet deadlines through industry best practices
• Interfaced with users, data migration analysts, technical architects and application designers to delineate adata conversion requirements structure for the application and ensuredmigration designs met the requirements of the project
• Arrested process gaps to apply six-sigma learnings to propose process improvements and facilitated user acceptance testing and production rollouts, using HP quality center to observe and report errors
• Drafted the interface requirement and design documents and confirmed its synchronization with definite applications and released the documents to stakeholders for sign off
• Participated in constructing robust business continuity plans, and the sanctioning and subsequent implementation of roll back procedures

Confidential, DETROIT, MICHIGAN

Senior Business Analyst and Onsite Project Coordinator

Responsibilities:

• Collected requirements from department managers and users for enhancements and acted as theliaison between clients and development team
• Facilitated sessions to bring business requirements and functionality into SAP system development and enhancement
• Prepared Business Requirement Documents (BRDs) after the collection of functional requirements from system users that provided appropriate scope of work for the technical team to develop prototypes and overall system
• Utilized IBM WebSphere Business Modeler to fully visualize, comprehend, and document the business processes to model and optimize the business-critical processes
• Defined and refined process models through the company's best practices and interacted with users for verifying user requirements, managing change control processes and updating existing documentation
• Created reports from SAP modules using Business Objects Crystal Reports based upon business requirements
• Developed standard DBMS queries, knowledge of HL7 and xml interface messaging, data mapping, logical data modeling, class diagrams, ER diagrams and used SQL queries to filter data within the Oracle database.
• Served as a resource for analytical services utilizing SQL Server, and TOAD Oracle
• Configured the data mapping between Oracle and SQL Server 2005 and tested performance accuracy related queries under SQL Server
• Designed and implemented basic SQL queries for testing and report data validation
• Created the Traceability Matrix linking business requirements to functional requirements and functional requirements to systems requirements.
• Conducted Joint Application Development (JAD) sessions with IT groups, identified the key changes, and participated in stakeholder management to communicate effectively with them
• Developed and documented timelines for project delivery, and managed projects and resources to successful completion
• Utilized data warehousing for data profiling to examine the data available in an existing database.
• Prepared graphical depictions of use cases, use case diagrams, state diagrams, activity diagrams, sequence diagrams, component based diagrams, and collateral diagrams and created technical designs using Microsoft Visio
• Worked on Documentum for version controlling, to maintain up to date changes in the documents
• Assisted in the development of the test plan, test cases and test scenarios to be used in testing based on business requirements, technical specifications and product knowledge
• Conducted user acceptance testing, gathered and documented user manuals and business rules

Environment: Microsoft Office Suite, Microsoft Visio, Documentum, Windows NT XP, Oracle, SQL, SQL Server, Sybase, EVPN, IBM Websphere Business Process Modeller, ACORD, XML,Business Objects, TestDirector, LoadRunn

Confidential

Business Analyst and Project Coordinator

Responsibilities:

• Managed multiple online investment and portfolio management application projects facilitating the creation and maintenance of portfolios of the Scotiabankclient base
• Introduced solution to streamline marketing correspondence without impacting productivity; reduced operating cost by a large factor
• Created the asset protection support website through information and solution migration from HSBC London, and ensured the delivery of hardware and software solution sets via the web portal
• Responsible for delivering site interface, User Requirements, functional Requirements, workflow and application flow using RUP Standards and UML notations
• Managed the development of business cases, use cases, ROIs, and RFPs using RUP methodology
• Managed and developed use case diagrams, sequence diagrams, class diagrams, using the UML process
• Managed Joint Application Development sessions and managed documentation of user requirements and systems specifications and established standards and definitions for best practices and procedures
• Reviewed, analyzed and evaluated business systems, tools and information needs for project scope
• Provided exposure to business-related issues and the opportunity to develop analytical, business judgment and written/communication skills for recommending various alternatives
• Synthesized multiple data sources such as work plans, issue tracking and scope or requirements changes to effectively identify project risks and make necessary recommendations
• Determined the need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle
• Negotiated with other department managers for the acquisition of required personnel from within the company whenever required