Project manager Resume

SUMMARY

Results - driven, detail-oriented Project Manager with experience managing concurrent projects and coordinating with multiple teams and resources.
PMP aiming to leverage knowledge and skills on challenging technical projects to deliver objectives and consistent business value

PROFESSIONAL EXPERIENCE

Project manager

Confidential

Responsibilities:

Promoted to Project Manager to plan, schedule and implement multi-phase (design, prewire, install, deploy) residential and commercial control systems for a program of 35+ concurrent custom projects totaling $6 million
Created documentation standards (WBS, Lessons Learned, SOW templates) for company-wide implementation
Developed status and dashboard reports, project/resource schedules, risk analysis, Quality Assurance forms
Resolved various project challenges - resource shortages, scope creep, budget limitations and schedule conflicts
Condensed delivery timeframe by 20% through consistent stakeholder communications and proactive project work
Built and maintained relationships with internal and external stakeholders
Functional manager for team of 4; scheduled activities, clarified SOW as needed, employee hiring, reviews and firing

Project lead / Lead av technician

Confidential

Responsibilities:

Project Lead and Developer/Programmer on complex automated systems
Advanced installation, programming and deployment of centralized automation, security, surveillance and lighting systems including Crestron, Savant, Lutron, Control4, Interlogix, and Alarm.com
Deployment and servicing of wired and wireless network equipment: Routers, Wireless Access Points, Switches, Security Cameras and BYOD equipment
Termination of power-limited cabling: Cat5/6, Broadband Cable (RG6, RG11), Multimode Fiber Optic

Audio/video technician

Confidential

Responsibilities:

Retrofit, Installation, Programming and Demonstration of dedicated theater and distributed audio/video systems including Crestron, Philips Pronto and Logitech
Termination of power-limited cabling: Cat3/5, RG6, RG59
Installation of HDTV antennas and cable modems

IT Business software support analyst

Confidential

Responsibilities:

Created and implemented policies and procedures for internal telephone service center
Assisted Business Analysts with testing and rollout of new underwriting software
Updated ticket tracking database (Peregrine) with issues and solutions for IT systems

Senior IT help desk analyst

Confidential

Responsibilities:

Provided internal telephone and email support for remote and onsite employees: desktop deployment, Microsoft Office, CRM software, MACs (Moves, Adds and Changes)
Created, maintained and submitted documentation (Purchase Orders, Asset Management) for IT equipment
Updated and maintained PeopleSoft database for new hires
Assisted with company-wide Antivirus upgrade in response to security breach

Technical support team lead

Confidential

Responsibilities:

Assistant Manager for 15 telephone and email technical support representatives
Created shift schedules, held team meetings and assisted Team Manager with employee reviews
Assisted subscribers with internet connectivity issues for dial-up, ISDN and DSL subscription services
Updated ticket tracking database (Remedy) with issues and solutions