SUMMARY

• Senior manager/systems consultant with years of experience creating and implementing system improvements.
• Experienced in managing hardware, software and network projects.
• Consistent record of organizing complex projects, designing solutions and implementing innovative strategies that enhance company profitability and efficiency.

• Project / Program Management
• Cost Containment
• Web Development
• Customer Support
• Standards and Procedures
• Team Building
• Change Management
• Vendor Management
• LAN, WAN Infrastructure
• Data Management
• Product and Technical Support
• Training
• Risk Management
• Process Improvement
• CRM

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Sr. Project Manager

Responsibilities:

• Managed multiple projects, including the largest project (multi - million dollars), in the largest of six workstreams, as part of a $100 million dollar asset management program and built a large asset reporting data warehouse in support of regulatory (MRIA) requirements
• Managed multiple project managers and business analysts and budgets for over 80 team members
• Sourced, integrated and built data views for the operational data store (data warehouse)
• Planned and tracked deployment releases, built milestone evidence documentation and managed change control for projects
• Responsible for leading project teams and managing all activities in a project life-cycle (initiation planning, executing, controlling and closing) environment, associated with high visibility projects that are long-term, across multiple lines of business
• Collaborated with senior leaders and stakeholders to lead or consult on initiatives to ensure successful and compliant implementation of projects
• Consulted with business partners to clarify and define complex project requirements, budgets and business cases, including statements of work
• Created and delivered presentations on project goals, plans and status
• Responsible for end-to-end program and project management
• Managed project risks and issues and change management according to policy

Confidential, Charlotte, NC

Sr. Project Manager

Responsibilities:

• Built a large reporting database with a Cognos framework and MQTs for multiple projects in support of strategic, operational and forecasted market opportunity views. Based on historical data, used Cognos reporting tools to enable management to more readily identify relationships and trends across customer characteristics in order to build better business analytics.
• Developed a one-stop-shop CRM web application which allows Online Commerce managers and consultants to gain insight into North American strategic accounts.
• Developed an automated Cash Flow Benefits tool that calculates the estimated financial / cashflow benefits ( Confidential working capital benefit, Client working capital benefit, and/or Confidential expense benefit) of eInvoicing which enables Online Commerce Consultants to better articulate the value proposition of eInvoicing to clients.
• Developed the B2B messaging strategy for a new RMA system to replace a CISCO Incident Management System
• Managed releases of the Proactive Alerts project, incorporating features that allow sales reps to track customer website visits, determining their movements and their propensity to buy Confidential products or services.
• Managed releases for a web-based Metrics Dashboard that centrally stores metrics, reporting tools and contact strategy data, enabling analysis of unique customer and sales rep activity.
• Using RTC and Agile methodology, developed a mobile iOS tablet application for client growth strategic planning, a contact pdf module for marketing campaigns and a web analytics project for consolidated reporting.

Confidential, Charlotte, NC

Technical Delivery Manager / Planner

Responsibilities:

• Technical Delivery Planner - Retail - for numerous projects
• Managed coordination of application moves, network design, reconfiguration and consolidation of network circuits for Retail Cards group, saving nearly $400K per year
• Retail representative for application and infrastructure retirement and decommissioning projects
• Coordinated the Retail technical team prioritization of projects and planner sharepoint site development
• Assisted with demand planning and end-to-end provisioning efforts for Wells Fargo planners

Confidential, Charlotte, NC

Sr. Project Manager / Technical Delivery Manager

Responsibilities:

• TDM for eCommerce - Remote Deposit Capture and Debit Rewards projects for a startup online bank.
• Technical delivery including evaluation and selection of vendors; systems requirements specifications; architectural and solutions integration design; SIT and UAT testing and system deployment.

Confidential, Charlotte, NC

Sr. Project Manager / Technical Delivery Manager

Responsibilities:

• Technical Delivery Consultant - for Finance, Confidential & Corp Confidential - numerous projects
• Managed move of international global services and business process outsourcing resources from local vendor resource networks to the Confidential International Network
• Managed the technical delivery process for the Branch Image Capture POC project, designed to capture deposit images at the branch, that could result in savings of over $25 million per year with implementation of upgrades
• Led the technical team, converting 3890 Confidential Sorters from InRange to TCP/IP
• Managed project team to setup Remote Deposit Capture clients through image archiving, moving the application to production through complicated technology. Currently processing over $1 billion per day.

Confidential, Charlotte, NC

Technical Delivery Manager

Responsibilities:

• Led technical teams representing the “W” data warehouse using the Teradata systems with the integration of systems using Six Sigma, DMAIC and CMM methodologies
• Managed software transition and business as usual projects for 15 projects including, the Fleet Boston merger for Global Corporate Investment Banking, eCommerce, Commercial, Small Business, Premier and GTS LOBs

Confidential, Columbus, OH

Technical Project Manager

Responsibilities:

• Created and documented a process to convert 10,000 nationally dispersed desktops from a Windows 95/98/NT environment to XP for the Commercial Line of Business (LOB).
• As a LOB Engagement Manager coordinated scheduling, training, data collection, application testing, issue resolution, surveys, lessons learned and LOB executive and technical team status reporting.
• Facilitated communications between the LOB and technical project teams, translating technical jargon into business requirements and vice versa and acted as a liaison between the groups.
• Implemented new networks, hardware, software and XP operating system in a distributed computing environment through matrix management
• Managed disaster recovery testing for sites being moved to new systems and environments

Confidential, Columbus, OH

Director - Support

Responsibilities:

• Developed strategies and directed staff for an international support group, with P & L responsibility as a profit center and 24-hour support for over 2500 customers in North America, Europe and Asia Pacific
• Reported to executive management on the status of projects, budgets and staffing
• Built product and technical support operations through staff augmentation and partnerships
• Established communication systems to facilitate problem resolution for all sites
• Managed and updated a website for international operations
• Created a field service function for billable on-site and dedicated phone support
• Created a knowledgebase of standard problem solutions for Microsoft and Oracle issues and maintained a CRM database for internal staff and customers
• Built skills management templates for determining product and technical training needs for staff.

Confidential, Westerville, OH

Manager - Technical Support

Responsibilities:

• Managed and set priorities for a senior technical support staff and 24 hour operation supporting over 3000 customers of multiple ERP, eBusiness and interfaced product lines
• Established and maintained an intranet support web site and a knowledgebase of standard problem solutions for customers on Unix and NT systems