Scrum Master Resume

SUMMARY

Versatile Scrum Master and Delivery Manager adept at developing relationships with business stakeholders, and achieving results in line with the organization’s values, principles and business objectives.
Leverage breadth of experience combined with facilitation, project management, coaching, conflict navigation, mentoring, and energy, to add value to business deliverables.

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master

Responsibilities:

Scrum Master serving the Business Intelligence (BI) Reporting team, comprised of 6 developers and a Product Owner, developing, and supporting data marts and enterprise reports
Provide support/coaching to product Scrum Teams, including media, HR, and SFDC
Facilitate Kanban infrastructure teams
Coordinate with Product Owner on a weekly basis regarding backlog refinement and blocked issues
Participated in PMO meetings including Portfolio Manager/Product Owner’s Project Roadmap status updates, Scrum of Scrums
Documented Sprint goals, capacity, and retrospectives in Confluence
Extracted information from Jira for EBITDA reporting

Confidential

VP, Business IT Services Delivery Manager

Responsibilities:

Managed delivery of remote and onsite Scrum Master/System Analyst, Business Analyst and Developers supplementing clients’ workforce
Turned past relationships into clients with immediate new business opportunities
Worked with onshore and offshore teams to identify and staff clients’ requirements

Confidential

Senior Business IT Services Delivery Manager

Responsibilities:

Managed consultant delivery teams developing and maintaining web, ecommerce, database and enterprise applications across technology platforms and Agile frameworks
Developed cross functional client relationships, negotiated, and executed agreements
Project Managed the RFP responses for IT consulting services for large media, telecommunications, government and utility companies
Provided customers with assistance during strategic resource planning for large IT projects
Resolved conflicts and mentored IT consultants during customer engagements

Confidential

Senior Business IT Services Delivery Manager

Responsibilities:

Served as the NY - area lead in business development, sales, and delivery functions
Developed and executed strategic business plans to achieved aggressive revenue goals
Developed relationships with stakeholders and hiring manager in media, entertainment, retail, financial technology, and utility industries
Partnered with local and national recruiting teams to evaluate, present and onboard candidates
Tracked consultants’ performance, resolved/escalated issues and managed delivery of Scrum Masters, Project Managers, Architects, Developers, and Infrastructure consultants
Designated Program Manager for 2 Strategic national accounts
Generated Revenue of $3.5M in 2015, $2.7M in 2016

Confidential

Senior Account Manager

Responsibilities:

Strengthened client/vendor relationship, received high scorecard rankings for a variety of measures including customer satisfaction, service levels and policy compliance
Coordinated and promoted team discussions and opportunities to learn