We provide IT Staff Augmentation Services!

Scrum Master Resume

SUMMARY

  • Versatile Scrum Master and Delivery Manager adept at developing relationships with business stakeholders, and achieving results in line with the organization’s values, principles and business objectives.
  • Leverage breadth of experience combined with facilitation, project management, coaching, conflict navigation, mentoring, and energy, to add value to business deliverables.

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master

Responsibilities:

  • Scrum Master serving the Business Intelligence (BI) Reporting team, comprised of 6 developers and a Product Owner, developing, and supporting data marts and enterprise reports
  • Provide support/coaching to product Scrum Teams, including media, HR, and SFDC
  • Facilitate Kanban infrastructure teams
  • Coordinate with Product Owner on a weekly basis regarding backlog refinement and blocked issues
  • Participated in PMO meetings including Portfolio Manager/Product Owner’s Project Roadmap status updates, Scrum of Scrums
  • Documented Sprint goals, capacity, and retrospectives in Confluence
  • Extracted information from Jira for EBITDA reporting

Confidential

VP, Business IT Services Delivery Manager

Responsibilities:

  • Managed delivery of remote and onsite Scrum Master/System Analyst, Business Analyst and Developers supplementing clients’ workforce
  • Turned past relationships into clients with immediate new business opportunities
  • Worked with onshore and offshore teams to identify and staff clients’ requirements

Confidential

Senior Business IT Services Delivery Manager

Responsibilities:

  • Managed consultant delivery teams developing and maintaining web, ecommerce, database and enterprise applications across technology platforms and Agile frameworks
  • Developed cross functional client relationships, negotiated, and executed agreements
  • Project Managed the RFP responses for IT consulting services for large media, telecommunications, government and utility companies
  • Provided customers with assistance during strategic resource planning for large IT projects
  • Resolved conflicts and mentored IT consultants during customer engagements

Confidential

Senior Business IT Services Delivery Manager

Responsibilities:

  • Served as the NY - area lead in business development, sales, and delivery functions
  • Developed and executed strategic business plans to achieved aggressive revenue goals
  • Developed relationships with stakeholders and hiring manager in media, entertainment, retail, financial technology, and utility industries
  • Partnered with local and national recruiting teams to evaluate, present and onboard candidates
  • Tracked consultants’ performance, resolved/escalated issues and managed delivery of Scrum Masters, Project Managers, Architects, Developers, and Infrastructure consultants
  • Designated Program Manager for 2 Strategic national accounts
  • Generated Revenue of $3.5M in 2015, $2.7M in 2016

Confidential

Senior Account Manager

Responsibilities:

  • Strengthened client/vendor relationship, received high scorecard rankings for a variety of measures including customer satisfaction, service levels and policy compliance
  • Coordinated and promoted team discussions and opportunities to learn

Hire Now