SUMMARY:

• My goal is to drive profits and revenues through good analytical oversight, in - depth planning and change management, problem solving through strong interpersonal and conflict management skills.
• My overall objective is to obtain a position where I can bring team leadership through a mixture of Organizational / Team Management & Project Management skills to achieve the highest levels of success for my clients and staff members as well as ensure financial growth for all concerned.
• I am looking for an opportunity in Project / Operations Management, PMO or CRM Call Center Operations where I can use the many years of corporate and consulting experiences in IT Networking, ERP Implementations, Supply Chain Logistics, Design & Management, Sales Force Automation, Insurance & Health Care Services, Web Portal - Cloud Designs, Financial Systems & Services and Software Development experiences that I have gained through hands on experience and implementations.
• I ensure adherence to project management methodologies and change management processes and standards to meet the client’s business expectations.
• Develop planning and implementation methodologies, work with project teams, external consultants, and vendors as necessary.
• As a Senior Project Manager I lead & mentor less experienced staff on complex projects in areas of expertise that are needed.
• I have always demonstrated project management experience in the direction of multiple large or complex projects from beginning through execution; demonstrated proficiency in managing projects that typically have enterprise-wide implications as well as a highly technical complexity.
• I use effective verbal and written communication skills for the purpose of providing and explaining project information and status to management, staff, and vendors.

KEY KNOWLEDGE BASE:

IT / Networking Communications

Change Management / Full Life Cycle

Acquisition & Merger Management

Security Clearance / G-Pass Cleared

Global Logistics Management

Strategic Planning - RFP/RFI’s

CRM / Call Center Strategy

Asset Management Strategy

Legacy Integration

Operations Management

GSM Mobile Networking

Merger Reduction

Systems Integration & Development

Facilities Management / EAM Systems

Customer Content Management

Sales Force Automation

CSM web based design

Software Implementation

Cloud Transformation of web based products

Financial Services / Credit & Collections

Insurance Network / Software

Software Implementation

PMO Organizational Setup

Gis Networking

TECHNICAL EXPERIENCE:

Hardware: Sun, HP 9000, IBM - AS 400, System 36/38, 3790, Motorola, Cisco LAN - WAN, Microsoft Server, Oracle Server

Operating Systems: Windows, NT, OS-2, UNIX, XP, Vista, Oracle

ERP / Application Software: Novell - LAN, TCP/IP, Windows, Ethernet, MS Dynamics, SNA, Oracle, PeopleSoft, SAP, D&B, Smart Stream, Argo, SharePoint MOSS, Hyperion, Reflexes, Guidewire

Programming: PowerBuilder, Visual Basic, Java Script, C/C++

E-Commerce Packages: Commerce One, Ariba, Clear Commerce, BMC Remedy, Open Market, Clarify, Clarity, Siebel, Vignette, Documentum, i2, Manugistics, Manhattan, Catalyst

WORK HISTORY:

Confidential, Atlanta, GA

Senior Project, Product Impementation Manager

Responsibilities:

• I was hired by Confidential Auto Auctions to manage one of their largest projects, the creation of the largest internet market place in the “Cloud” for the wholesale automotive marketplace.
• Confidential, Adesa and a number of leading Independent Auctions will be the first marketplaces to participate in what will be call “MPS”.
• This consortium of marketplaces is partnering with Confidential, who will build and deliver a listing hub that will enable vehicle listings to appear across online marketplaces in the “Cloud”.
• Multi-Platform Selling (MPS) is an industry-changing listing technology solution that allows consignors to list vehicles to multiple online marketplaces simultaneously, keeping the vehicle listings live until they sell, expire or are taken down by the consignor.
• Confidential is responding to both marketplace shifts and to Customer needs while remaining the leading wholesale vehicle remarketer in the industry.
• Each marketplace will offer goods and services that enhance and support the sale of their vehicles to influence buyers and seller to use their marketplace.
• Senior Manager of Cloud Enterprises, developed the long and short term strategies that are leveraged across all the digital solutions & data management projects for the Company.
• Coordinate with all websites and internal and external customer, Business Partners and vendors to meet the deadlines, Financial obligations such as P&L’s, Project / Swim lane budgets and Strategic Planning and Execution of all Objectives and Deliverables.
• Day to day operations for the company through the support of Multi-Marketing Channels where enhanced changes that impact outside partner relationships are created and execute.
• Building out a PMO organization with current project teams working under different methodologies and goals.
• Setting new expectations for product development and delivery teams in the IT, Software, Products and Development groups.

Confidential, Atlanta, GA

Senior Project Manager / PMO Director

Responsibilities:

• Overall duties included the PMO reporting of all projects pertaining to the Image capture and document scanning and storage for all Bank Branch activities to provide new functionality - to streamline processes and reduce paper-related costs.
• Project Governess to evaluate all bank / branch process and redesign the internal and external process to meet the new Bank directives and to utilize the new cloud / portal technology.
• Management of 23 projects through the PMO and support to nine project managers and the matrix resources both from the client and off shore third party vendors.
• Other projects included the upgrade of SAP modules, review of new ERP software to replace HR and Financial systems to evaluate (WorkDay), replacement projects.

Confidential, New Jersey

Responsibilities:

• Providing PM oversight to several Transition projects and providing support to the different agency’s within the contract.
• Projects include the working with the different IBM teams to accomplish new server implementations, backup and recovery (SAN) and scheduling the different resources in the matrixes environment of the project.
• Change Management is responsible for controlling / managing modifications to the functionality of a service, or addition of a new service. Change Management would typically comprise.
• The objectives of this program are to be achieved through an approach that is scoped into 5 initiatives.
• There are four (4) Program Objectives that fall within the five (5) project initiatives that fall under the GET’S project.

Confidential, Atlanta, GA

Operations Director / Project Manager - PMP

Responsibilities:

• Confidential is a minority owned company that works in the Federal Government arena with heavy military contracts with Solutions Delivery & Projects Implementation on ERP Software.
• Managed total portfolio for all product integration for ERP solutions in the Supply Chain, Warehousing and Network web-based collections and recovery products.
• Working in the Federal Government Contracts sector, providing Budgeting and Planning.

Confidential, Atlanta, GA

Senior Project Manager

Responsibilities:

• Data Warehouse and Technical Support during rollout to the grantees and providers, training on all new business processes and technical training on all new FDA rulings’ and mandates. Certified Confidential contracting officer.
• Responsible for selecting appropriate techniques to minimize loss, such as avoidance (reducing chance of loss to zero), loss prevention and reduction (reducing frequency and severity of loss), retention (including self-insurance and planned no insurance), grouping of exposure units (to increase predictability of loss), and transfer (placement of property, activity, or risk with other establishment or insurers).
• Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
• Developed a set of metrics derived from raw company data to track improvements in organizational efficiency.
• Prepared program operating budgets, budget reports and other financial performance reports.

Confidential, Atlanta, GA

Senior Technical Delivery Manager

Responsibilities:

• Developed MS Excel spreadsheets to link with MS Project to track outside labor from other project work streams and operational cost that reduced monthly budget projections.
• Used SharePoint (MOSS) to track all work and document libraries.
• Developed the project plan to migrate both airline operations into a single flight schedule so to align all operations for inventory migration.
• Converted all NW* on OA, and YX* on NW code shares to the DL schedule publication process.
• Provide Facilities Management consulting to develop maintenance systems and controls through implementation of EAM systems.
• Consolidate service center operations and developed master plan for system and software.
• Began work with Confidential requirements and the analysis stage to convert all flight operations to a master web site for all operations, OCC control center operations.
• Integrate a harmonized flight number range plan. This involves harmonizing the DL and NW flight number ranges to align mainline and airlink flight for inventory cutover.

Confidential

Senior Project Manager

Responsibilities:

• Rollout of the Salesforce / w EZ-Ops for the new 179 Canadian Stores
• Collected and authored business requirements for Canada B2B Buyer Initiated Payments platform enhancements, coordinated product testing with clients, QA and developers, provided training for internal/external customers and updated user manuals
• Produce RFI’s, SOW’s / BRD’s for current and new projects - Manages, the creation and tracking of processes, procedures, and documentation that improve environment stability, availability, maturity, and production parity.
• As a Program Manager, Directing and monitoring all activities for large, high risk, major technology-based projects from initiation to delivery. Projects cross platforms, applications, and/or business lines. Works with business partners to develop technology concepts, requirements, design alternatives, RFP’s and project schedules, and costs for new systems initiatives.

Confidential, Atlanta, GA

Senior Business Consultant - PMP

Responsibilities:

• I have implemented a number of professional development initiatives and quality compliance safeguards, including methodologies, quality control policies, supporting tools and technology, and training. I have provided all types of business consulting across America as well as their International interest with technical, logistical, Financial and Business Re-Engineering Process.
• I worked with mid-level to Confidential 25 companies to help refocuses my clients efforts and help them increase profits and market share by changing bad habits and addressing financial & HR issues. Increased sales and revenues through Web / Cloud based E-Commerce market places.
• Assisted large Petroleum distribution client in Texas with the re-design and expansion of their family owned business. Client serviced a large portion of northern Texas, lower Oklahoma and Kansas with gas and oil products for industrial, farm, drilling and retail sales outlets. Provided client with a business plan to expand into direct sales of their petroleum products through company owned convent store, card lot and acquisition of service stations. Set-up credit card, private card and gift card payment process through financial processing. Identified state-of-art pump systems that provided payment at pump and marketing through internet interfacing. Worked with client to use third party payment processing to keep a greater percentage of credit card handling.
• Provided client with project plan to install on site cellular system and radio network for all trucks and plants in North Texas and South Oklahoma region, provided all FCC regulations, cost for engineering of cellular / Radio tower placements. Drafter and filled all legal agreements with the necessary agencies and courts.
• Implemented CRM strategies that vary in size, complexity and scope. Some companies consider a CRM strategy to only focus on the management of a team of salespeople, Client data collection, Sales and Marketing plans.
• Other CRM strategies covered customer interaction across the entire organization. Many commercial CRM software packages were complete ERP implementations like PeopleSoft, SAP and other smaller ERP packages.
• Provided Banking clients with restructuring and procedural processing with their check imaging, mainframe batch / item processing, statement processing, fraud mitigation process and tracking methods. Worked with banking clients to improve the NSF/OD process to develop new standards and policies; developed new strategies for ACH clearance process for internet clients and new revenue streams for payment process. Implemented new teller software system (Argo) to improve client banking.
• Basic knowledge of Helpdesk process in terms of report, activities, support and tools used. Familiar with different features of Desktop hardware and software.
• Knowledge of ACD, IVR, CTI, Recording and contact center sizing.
• Knowledge of PSTN technologies (Different interfaces). Monitoring, troubleshooting and repairing Servers with hardware, software, and network problems, Building, upgrading, and configuring Customer Servers spanning several different platforms and configurations. Building and installing infrastructure. (Racks, cabinets, ladder rack, wire management etc.) Monitoring Data Center environment (power, cooling, and cabling) providing remote hands services at customer or support personnel request.

Confidential, New York, NY

Senior Technical Delivery Manager - PMP

Responsibilities:

• Delivering Project Management techniques through continually assessing the breadth and scope of consulting services that address the changing needs and concerns of clients.
• Specific project details available on request

Confidential, Atlanta, GA

Senior VP E-Commerce Practice

Responsibilities:

• Hired to embed a complete E-Commerce, Supply Chain practice group to provide Confidential with an E-Commerce division.
• Created 60 million dollars of new business within eleven months through Web & Software development.
• Specific project details available on request

Confidential, Atlanta, GA

Manager / Director - Intergrated Logistics & Supply Chain

Responsibilities:

• Delivering Project Management techniques through continually assessing the breadth and scope of consulting services that address the changing needs and concerns of clients.
• Specific project details available on request