Technical Help Desk Support Resume Profile
SUMMARY OF EXPERIENCE
Over 13 years of professional work experience performing Management Consulting: DBMS DAMA-DBBOK , Entertainment / Entrepreneurship / Health / Hospitality Industry / IT Sales Services / Legal Intellectual Property Sales Services / Maritime / Research and Development. Well versed in BPR or BPM , Business Case Development, IT Implementation Database / SIEM Information Security , IT Portfolio Management CPIC , Program / Project Management PMO / PMBOK , Six Sigma Principles, Streamlining, Strategic Planning and Technology Procurement Gas processes. Proven track ability to lead diverse multilingual: English / Portuguese / Spanish team of professionals to successfully attain multiple required milestones, meet tight operational schedules while controlling budgets and scopes superb proficiency employing CCNA / CISSP practices and utilizing A / V, PM, HW, and SW systems tools .
TECHNICAL SUMMARY
- Software: Adobe Acrobat, Agile, Android other Tablet Apps, Callidus TrueComp Suite / TrueProducer 5.2.2. , Citrix Citrix User Manager, Concordance, Chrome, CRM / Salesforce.com, Deltek, eCPIC, DOORS, E-Discovery Metadata / EnCase, ERP, ERwin, Firefox, Google Analytics, HootSuite, Hummingbird / DOCS, HTML, IE, iManage, iPhone iPad Apps, McAfee Norton Antivirus, SharePoint / MOSS, MS Office Products Access, Excel, Power Point, Project, SharePoint, Visio , MS Exchange, Lexis/Nexis, Lotus Notes, Oracle e-Business Suite / 9i / 911i / PL / SQL , PeopleSoft, ProSight currently Oracle IT Portfolio Management , PRISM, Project Server 2007, Primavera, Relativity, Remedy, Safari, Summation, Terminal Server, Trend Office Scan, UML, VMware, Westlaw, XML
- Systems: Linux, Mac, Unix, Windows
- Protocols: DHCP, DNS, Ethernet, NetBEUI, PKI, PPP, TCP/IP,WINS
- Networks / Routers / Switches: MAN, LAN, WAN, VPN, Cisco Routers / Switches 1000 / 1900 / 3900
PROFESSIONAL EXPERIENCE
Confidential
Contractual services with:
PRIVATE SECTOR / GOVERNMENT SECTOR: PBGC DOL , FAA DOT , SBA, HHS, FEMA DHS
- This is a sole-proprietor freelance contractor for contracting companies actively consulting servicing the Federal Agencies in IT Projects and Portfolio Management. Reporting to and consulting the agencies' CIO Division Project Manager. Assumes the following responsibilities:
- Consult for conducting Market Research to assess Agencies' new shift of IT, also ICT, investments i.e. Records, Document and Forms Management, and eDiscovery Portal Replacement, Cloud Computing and Virtualization options as well to high-efficient computing platforms and technologies lead in the collaboration to assist agency / client program managers performing Alternative and Cost Benefits Analyses producing OMB Exhibit 300s performing OMB A-123 and Sarbanes-Oxley risks related activities pertaining to internal controls and developing and storing business cases data for IT investments all project reporting functions generated and included within SOW's specifications. Managed and implemented COTS.
- Provide support to agencies' Capital Planning Investment Control focal point to identify business case weaknesses and recommend improvements i.e. Digital Forensics / Data Security / Product Data report relevant project information for weekly, monthly, quarterly, and annual reports via ProSight Dashboards and KPI's coordinate virtual and physical meetings required for completing proposals assists in organizing meeting agendas and generating meeting minutes per required, documenting deadlines for Project Manager's COTR as well proposal activities and assigns activities to the appropriate Team members.
Confidential
Information Technology Specialist Technical Help Desk Support
Credited for creating an efficient technical support and response procedures for Puerto Rico's OSHA state offices resulting 75 measured quality and minimizing communication gap induced network problems with Puerto Rico's Spanish-speaking OSHA state offices succeeded streamlining as well as implementing an entire 100 new Wired / Wireless, A / V and Video Conferencing systems.
Confidential
Paralegal
Accelerated legal tasks / activities cases' follow-up, legal research and writing and cases' processing, primarily contract, property, and real estate laws for lawyers minimizing bottleneck 45 . Complexity of cases or legal issues were numerous: home loans and foreclosures property development real estate's and real property's rights as well as interests purchases and other transfers of real estate and real property related agriculture issues rental property and landlord issues tenants', renters' and homeowners' rights sales, title to real property settlement of claims against property rights zoning and land use and other significant topics. Successfully attained assisting lawyers resolving complications of state's major inconsistency in property and real estate laws via, with lawyers' authority and supervision, various activities drafting deeds and filing liens, handling boundary and zoning disputes as well as assisting foreclosure threatened families praised for providing litigation / legal support assisting legal team for case investigations e.g. immigration, labor policy, and taxation, and visas, subpoena responses also and updated, maintained, and monitored the database . Conducted in-depth and factual legal research, and summarized depositions. Organized documents for trial and assisted with jury instructions worked in various aspects of the Law closely with attorneys.
