SUMMARY

• Seasoned PMP Professional with over 15 years’ of operations experience in SDLC Full Implementations, for Corporations and Healthcare. As a PMP professional with continuous improvements, with RFP, RFI, SWOT, and growth.
• Incorporating skills such as the development of Project Charters, gathering data from customers (external and internal) to document requirements, for redesigning workflows and ITIL processes for services.
• I’ve identified areas of system weakness, rebranding for products using compiled statistical reports, researched forecasted data through the latest innovative technologies, including project management methodologies Agile, Scrum, Salesforce, Lean Six Sigma and working with developmental teams.
• As a Senior Principal Trainer, I’ve developed Learning Management System workflows in practice(s) operations and task assignments for designated trainers and analysts. Restructure and rebranding, through project infrastructure. Oversaw test execution, designed the big picture, and implementation to forecast and overcome growth curves.
• My resume can attest to my robust experience and ability to identify and overcome learning curves. Performing timely operations, implementations; my project background has a history of budgeting Billion Dollar Budgets on time, with some of the largest, healthcare, telecommunications and aeronautics companies in the United States and the United Kingdom.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Project Manager III

Responsibilities:

• Manages <500k complex projects from planning through delivery. Liaises between project members, cross - functional teams, external vendors, and other stakeholders to ensure deliverables, requirements, schedules, cost, and meeting plans are communicated. Identifying migration risks.
• Utilizes appropriate tools (Clarizen, SharePoint, Skype, e.g) to plan project timelines, tasks, milestones, and deadlines. Communicates schedule and changes to all stakeholders
• Facilitates projects change management meetings. Updating project teams to methods and goals and to track project tasks. Prepares agendas, meeting notes, and project summaries. Monitors task completion status to Identify at risk project tasks and to develop mitigation plans. Allocates resources, budgets, and hours to the project.

Confidential

Healtcare Project Manager

Responsibilities:

• Developed business plans, manage daily operations, regional budget, launched corporate Learning Management Systems, including continuous review, monitoring, and reporting of actual progress.
• Create financial reports using peoplesoft software (crystal reports, Tableau), plans programs and tools for the delivery of processes and systems to support initiatives, while identifying risks.
• Design educational improvements using the ADDIE model onsite and remote for healthcare and corporate projects.
• Collaborate with C-Level executives on their newly implemented products, including onboarding and end users on the usage of newly installed software, while creating training materials to support EU.
• Manage multiple sites across multiple enterprises and platforms (Cerner, Epic, SOPs, risk migration,
• Directed, established and resolved escalation issues using Lean Six Sigma and SWOT to identify risks to the program manager for action/resolution.
• Manage classrooms and lessons learned/after-action reviews following the completion of each implementation or phase.
• Plan and implement processes, programs, and tools with the business leader(s) to build and enhance organizational capability.
• Established change management and communication plan to support major organizational changes.

Confidential

Project Manager & Corporate Trainer

Responsibilities:

• Deliver project change management, operations and healthcare training to all stakeholders (physicians, pharmacists, CEO), etc.
• Establish and improve educational assessments, databases, proper workflows, utilized virtual learning techniques (VMWare, Blackboard, ADDIE, ULearn), etc.
• Mentoring staff, onboarding new hires while reevaluating policies and procedures
• Designed training materials and departmental change management. Implement applications rollouts.
• Manage day-to-day operations for managers, IT analysts, and virtual CSR desktops for multiple healthcare facilities, train CSR on logging processes, coach team on enhancement opportunities.
• Developed work schedules and assign duties to direct report personnel to ensure efficiency,
• Established and led training, developed, and designed training materials for end-users using ticketing systems.
• Project assessments, evaluate employees' job performance, and recommend appropriate personnel actions, including disciplinary action, performance.
• Designed and developed technology team resolutions phases for the new Cherwell and ServiceNow ticketing system.
• Managed staff resources, track milestones, and budget using cost centers for regional spending to balance budgets
• Run crystal reports from raw statistical data to determine and forecast risks to projects and proposals; read pivot tables to forecast status changes in departmental service flows.
• Implemented processes to prevent risk to organizational SLA agreements and milestones
• Effectively resolved end-user established workflows, processes, and identified areas of weakness, and effectively communicate necessary enhancements to management.
• Collaborate with other C-Levels, such as (VP’s, directors, OM) and system analysts to establish daily workflows and changed contractual workflow practices.

Confidential

Senior Principal Trainer

Responsibilities:

• Managed project implementations, operations and upgrades, identify areas of systemic breaks, develop a workaround, improve workflows, processes, and IT system fixes.
• Directed decisive actions oriented and result-focused E-learning; Project Management expertise in web-based and self-paced training.
• Directed blended learning solutions curriculums for LMS; Met with clients, vendors, and management team to discuss business development/objectives with healthcare partners.
• Discussed and negotiate business contracts, improve applications and software applications.
• Directed and manage project schedules, processes and present strategic resolutions, coach and develop strategic planning and analysis.
• Developed and maintain detailed MS Project Management documentation, operations, project change management, and project budget tracking.
• Oversaw project changes, managed change requests for projects.
• Developments of LMS, for system tracking of database changes and updates. End-user creations, modifications, password resets, system issues, and resolutions. (ServiceNow and Cherwell) Incident ticket management systems.
• Plan, maintained, tracked, and routed necessary resources, as the Learning Management Systems Administrator, including updates and upgrades for databases.
• Control baseline workflow matrix and resolving milestones proactively; management informed of all quality performance issues that may impact contract compliance.
• Directed conferences to explain reports from statistical data trending and educated using visual presentations PowerPoint, blackboard, ADDIE models, to teach students curriculum.
• Oversaw business enhancements and efficient time management goals and strong partnership building skills.

Confidential

Project Manager

Responsibilities:

• Collaborated with all technology and operations staff, directors, managers concerning policies and procedures assuring data security and processing for learning management systems.
• Managed current software applications and streamline client’s request processes’ track sales, and inventory issued to remote employees.
• Manage project activities from opening to closure and business partner duties included: project schedules, project phases, and dependencies, planning/design, implementation, testing, and business partner acceptance and implementation.
• Forecast risk, track project progress using Agile methodology from conception to closure, overseeing project changes.
• Managed team hours and strategize for teams; Project Works, MS Project, Visio, Excel, Access, Word, etc).
• Act as a liaison for all stakeholders between executives, functional leaders driving key strategic financial objectives.
• Implementation and deployment of projects; oversaw teams of Project Managers, IT, and analysts to ensure processes were being carried out per service level agreements developed.
• Interface development, implementation, and user training to improve quality standards, focusing mainly on the core business.
• Managed operations budget tracking, dashboard reporting to internal and external stakeholders.
• Manages revenue and budget tracking by pulling reports; Review financial data records through gathered reports.

Confidential

Senior Project Manager

Responsibilities:

• Reviewed operational departmental charges assuring costs are within the project baseline according to daily financial reports
• Provided daily operational planning/Organization, Communication, Team Management, Risks/Problems, and Goals/Outcomes.
• Continued ownership of projects and manage project analysis for completed and implemented corporate projects.
• Provides project management, on-going support, follow-up analysis, and implementation support for corporate projects within various scope,
• Managed 200 project sites simultaneously and managed projects implementations, developments, interface development, and upgrade
• Oversaw user training and performance according to SLA quality standards, while focusing on core business principles.
• Developed escalation processes for undefined issues and identify potential risks that can affect productivity.
• Led applications enhancements, evaluated business training needs; Conduct ongoing needs analysis.
• Develop and implement an engaging and effective project training plan in compliance with contract and client requirements
• Fortified client relationships to strengthen and establish trust for continued technical support and growth (interfacing with all levels of support including vendors, developers, IT)
• Led cross-functional, enterprise-wide complex projects in a variety of healthcare settings (Acute and Ambulatory) with budgets up to 1 Billion dollars.

Confidential

Sr. Project Manager

Responsibilities:

• Communicated all phases of implementation (pre, go-live, and post) to all healthcare executives, committees, discussing is discrepancies.
• Spearheaded revamping of entire software technologies and applications to correct faulty claim generation, achieving increasing 85% quicker resolutions with increased cash flow and delivered consistent billing production within 6 months.
• Determined application issues performed root cause analysis, presented findings, and recommendations.
• Identified areas for workflows and process improvements.
• Managed training materials and client relationships to ensure that new releases, upgrades, and product enhancements adhered to company operations specifics.
• Met with stakeholders to maintain a constant update on project progress due to project changes and learning needs.

Confidential

Sr. Operations Manager

Responsibilities:

• Resolved end-user technical issues reported (incidents/problems escalated to and fulfill correctly submitted and approved end-user service requests via technical build, configuration, and testing.
• Created, managed, and provided guidance workflows for project management life cycle to ensure repeatable efficiency and auditable quality in all project artifact deliverables.
• POC for daily C-Level meetings, updating conference calls; Met with SMEs to determine the content design and build ITIL process.
• Established and implemented Disaster Recovery, Business Continuity, Emergency Preparedness Plan, and Escalation Procedures.
• Led daily operations of the IT service desk, assigning daily tasks and roles.
• Established a structure that guides practices to ensure that the right actions are being evoked at the right time.
• Designed support knowledgebase system operations and customer call center support ticketing roadmap
• Provided end-user support pre- post-go-live, development for departmental questionnaires for application improvements.